Why is there no tech support on Saturday?

Forum|Forum|9 years ago
March 11, 2017
2 replies
815 views

I frequently work on Saturdays to catch up. InDesign is not working properly and after an uninstall, reinstall saving preferences, then an uninstall and reinstall not saving preferences it still doesn't work. I am furious!!!! I am also dead in the water. Adobe is making a fortune and reducing services. This is wrong. Is anyone else as pissed off as I am?

Steve Werner

Community Expert

In general, you'll get better help on this user forum than you'll get from using chat with an Adobe agent. The people who answer questions here are long-term users who usually understand the intricacies of using InDesign better than an agent following a canned script.

The exception being that sometimes you'll get your system screwed up and you'll have to have an Adobe engineer straighten it out. That's not something you can get much help with here.

rob day

Community Expert

This is a user forum not tech support. Someone might be able to help if you describe the problem along with OS and hardware specifics.

S

sarahf46750858Author

Inspiring

I did that in a separate post. This was the vent. Are you okay with not having support from Adobe on the weekends?

S

sarahf46750858Author

Inspiring

They made 5.85 billion in profit, but they cut back on customer support? I'm not okay with this and wish to get their attention, some answers and maybe start a movement. The user forum seems like the appropriate place to start.

https://petapixel.com/2016/12/16/adobe-reports-record-revenues-2016-made-5-85-billion-year/

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