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52

P: 13.0.1 at launch [LrC quit unexpectedly] (Mac)

Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Hi I recently updated my Lightroom Classic and now every time I try to launch it I get the error 'Adobe Lightroom Classic quit unexpectedl'

 

Below is the crash report. Does anyone know a fix to this?


<Apple Crash report removed so Pinned Post is visible>

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correct answers 2 Pinned Replies

Adobe Employee , Oct 13, 2023 Oct 13, 2023

Update 10/16/2023 - Midday - Central Time (US)

The issue has been traced to a server issue on our end and is not a failure of the Lightroom Classic update itself.  This issue has been rectified.

This means that the previous recommendation for this issue is to perform a clean reinstall of 13.0.1, is still the correct resolution as you may have residual files from previous attempts to install present on your system.

 
There is no additional update (i.e., waiting for 13.0.2) that is necessary to corr

...
Status Investigating

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Adobe Employee , Oct 16, 2023 Oct 16, 2023

Updating status

Status Fixed

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replies 209 Replies 209
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New Here ,
Oct 14, 2023 Oct 14, 2023

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Thanks a lot for the informations 🙂🙏🏻

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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Interesting and quite strange, but I rolled back to 13.0. and it now works again. Thanks for the replies. I'll just wait to see what happens next. 

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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I'm having the same issue. Crashes as soon as I go to open. How do I roll back to 13.0 ?

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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This worked!  Thank you.

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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LRC 13-0-1 update ERROR.png

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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Have you tried uninstalling, rebooting, and then reinstalling?

 

-- Johan W. Elzenga

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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not yet - will try it

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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I rolled back to 13.0, the easiset and safest way to fix this issue. Now I wait for Adobe to come out with a new version where this issue is fixed, They should probably also remove 13.01 for Mac as so many people are having seriuos problems with this version.

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Explorer ,
Oct 15, 2023 Oct 15, 2023

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Just to add to the gathered data: I´ve had the same problem as everybody else, LR crashed immediately after updating (coming from the the latest version 12 though).

Tried de-installing and installing twice. First time failed, second time everything works. No restarts in between installs.

-------- Mac Mini M2 Pro, Ventura 13.4, PS 24.7.1 --------

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Explorer ,
Oct 15, 2023 Oct 15, 2023

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New Here ,
Oct 14, 2023
 

I'm having the same issue. Crashes as soon as I go to open. How do I roll back to 13.0 ?

 

 

Via CC app. Select "all applications" on the left side, click the three dots on the right of the LRC app, select deinstall from the drop down menu. After that install again, the app lets you decide which version (also via drop down IIRC) 

-------- Mac Mini M2 Pro, Ventura 13.4, PS 24.7.1 --------

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Explorer ,
Oct 15, 2023 Oct 15, 2023

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I am running MacOS Sonoma.  Installed the update 13.01 that was supposed to have critical fixes and it will not launch.  Had to uninstall 13.01 and install version 13.  Your mileage may vary.

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New Here ,
Oct 15, 2023 Oct 15, 2023

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It happened on my iMac with M1-chip too. Couldn't start LR Classic. Reinstalled it as mentioned, and now it's sailing again. Thanks. 

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Participant ,
Oct 15, 2023 Oct 15, 2023

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I had stated earlier. I have two Macs. 2019 iMac Intel and 2020 MacBook Air M1. The iMac failed but the MacBook Air was just fine. Here are the differences.

 

My iMac is used every day. I do tons of masking, particularly with my B&W work.

 

My MacBook Air is for travel. The last time it got any extensice usage was in March. I created a catalogue based on my trip. When I got home I copied that catalogue to the external drive (to where the files were stored) and imporated  into the iMac catalogue. I then deleted the travel catalogue off the MacBook Air. Since March I've only opened it to install updates. When I installed LrC 13.0.1 the main catalogue only had 3 files.                                              

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New Here ,
Oct 15, 2023 Oct 15, 2023

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after updating to Sonoma, and then Lightroom 13.01 stopped workingCaptura de pantalla 2023-10-13 a la(s) 21.58.57.png

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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reinstall solved the problem for me - thanks

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Engaged ,
Oct 15, 2023 Oct 15, 2023

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Interesting. I was able to get 13.0.1 to work on my system without even an uninstall now.

 

So the procedure was...

 

1. update to v13.0.1 - crash
2. roll back to v13.0 - works
3. update to v13.0.1 again - works

 

Weird, but okay.

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New Here ,
Oct 15, 2023 Oct 15, 2023

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This worked, thank you

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New Here ,
Oct 15, 2023 Oct 15, 2023

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Thank you!! This worked ❤️

P!

--
Pamela Fernández C.
Ceramista
+56989224692
http://tallerceramicagre <>s.com

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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The clean reinstall worked for me, thank you!

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Explorer ,
Oct 16, 2023 Oct 16, 2023

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My "fix" was to just roll back to stable & fast v12.5, I'll let v13 mature a little longer rather than another clean reinstall. Never once had an issue like this with Lightroom before. I've heard from a few friends that Lr 13 is noticeably slower in general than 12.5 as well, so I'm holding off for now.

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New Here ,
Oct 16, 2023 Oct 16, 2023

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The Clean Install worked for me.

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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good evening everyone, I have a problem with the Lightroom Classic update from version 12.5 to 13.01 which gives me:
Error code 107: The download is corrupted
Error code 107 indicates that one of the installation files is missing or damaged.

SOLUTION
Select Retry to download and install the app again.

I'll try again but nothing goes on what can I do? Thank you

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Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

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Updating status

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Fixed

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New Here ,
Oct 16, 2023 Oct 16, 2023

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Hi Rikk Flohr

 

So, if  I understand correctly, anyone who hasn't installed LR 13.0.1 and still has version 13.0 can now update to version 13.0.1 without any problems?
I still have OS Ventura 13.5.2.
Thank you

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Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

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@Margarida3296148967ck 

We don't anticipate any further problems. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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