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danteand
Participant
October 31, 2022

P: Backup won't write to Network drive

  • October 31, 2022
  • 23 replies
  • 4996 views

Lightroom Classic version 12.0.1

macOS 12.6.1 (21G217)

 

Upon quitting, Lr Classic asks to save a backup. If the backup is saved to a local drive, it succeeds. If it is set to save to a network drive (NAS) it fails.

1. Open Lightroom Classic

2. Quit Lightroom Classic, click Yes to really Quit

3. In the Back Up Catalog dialog select a network drive, Test integrity and Optimize can be checked or unchecked, click "Back up" button

4. Backup Up Catalog window appears with "Copying catalog" progress bar, it changes to "Compressing catalog backup"

5. Errror message appears, "Lightroom was unable to back up the catalog named "CatalogFilename". Please check your folder permissions, and make sure that you have available space on your backup drive and main catalog's drive.

6. Choose a local backup drive and it works

 

This was working in version 12.0, but would sometimes crash after saving. Now it doesn't crash, but it won't write. I tried unchecking and rechecking Full Disk Access in Security & Privacy for Lr Classic. No change. Error message attached.

 

    This topic has been closed for replies.

    23 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 16, 2024

    Updating status

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 16, 2024

    Greetings all, 

     

    A new update for Adobe Photography Products has been released.  The 14.0.1 update contains an update for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for being so patient.

    Rikk Flohr: Adobe Photography Org
    D
    danteandAuthor
    Participant
    October 15, 2024

    Seems to be happening on Mac again too.

    weegreenblobbie
    weegreenblobbie
    Known Participant
    October 15, 2024

    This is happening again on version October 2024 on windows.  Please fix.

    G
    Green28287684s7te
    Participant
    February 7, 2023

    So I solved my issue. It seems that Lightroom Classic used my OneDrive during the install. This folder was not synced. I changed the settings to always have a copy on local disk. Once it was fully synced the backup ran. I can also now point the backup to my NAS. 

    C:\Users\xxxx\OneDrive\Pictures\Lightroom

    G
    Green28287684s7te
    Participant
    February 6, 2023

    I have the same issue on a fresh install. Win 11 cannot backup to any local or NAS drive. Heck I even tried a thub drive. All permissions are correct. Trust me I'm a sysadmin. This as I said is a new install with no current backups runnin 12.1. Is there a workaround ot files I can backup on mu own outside the app? 

    Thanks

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 12, 2023

    Adding bug number

    Rikk Flohr: Adobe Photography Org
    J
    JarrodB78
    Participant
    December 14, 2022

    Problem does not appear to be fixed (for me at least) with 12.1. Running on macOS 13.1 and attempting backup onto a Synology NAS using SMB file share.

    J
    Joro11
    Participating Frequently
    December 14, 2022

    Even after LR12.1 the problem was nog resolved.

      m cs16279208
      m cs16279208
      Participating Frequently
      December 13, 2022

      Great news, thank you! Sunil

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