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P: Backup won't write to Network drive

Community Beginner ,
Oct 30, 2022 Oct 30, 2022

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Lightroom Classic version 12.0.1

macOS 12.6.1 (21G217)

 

Upon quitting, Lr Classic asks to save a backup. If the backup is saved to a local drive, it succeeds. If it is set to save to a network drive (NAS) it fails.

1. Open Lightroom Classic

2. Quit Lightroom Classic, click Yes to really Quit

3. In the Back Up Catalog dialog select a network drive, Test integrity and Optimize can be checked or unchecked, click "Back up" button

4. Backup Up Catalog window appears with "Copying catalog" progress bar, it changes to "Compressing catalog backup"

5. Errror message appears, "Lightroom was unable to back up the catalog named "CatalogFilename". Please check your folder permissions, and make sure that you have available space on your backup drive and main catalog's drive.

6. Choose a local backup drive and it works

 

This was working in version 12.0, but would sometimes crash after saving. Now it doesn't crash, but it won't write. I tried unchecking and rechecking Full Disk Access in Security & Privacy for Lr Classic. No change. Error message attached.

 

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correct answers 1 Pinned Reply

Adobe Employee , Jan 12, 2023 Jan 12, 2023

Adding bug number

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Adobe Employee ,
Oct 30, 2022 Oct 30, 2022

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Thanks for the heads up.
This is a known issue in 12.0.1.
https://helpx.adobe.com/lightroom-classic/kb/known-issues.html 
We are investigating.

Thanks,
Sunil

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Explorer ,
Nov 03, 2022 Nov 03, 2022

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Same problem here in Windows 10 Pro. In my case, it won't backup to a Dropbox folder on a local drive (not the boot drive).

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Explorer ,
Nov 10, 2022 Nov 10, 2022

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Have not updated to 12 nor Ventura becasue of this isue.  We are we on the fix?

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New Here ,
Nov 15, 2022 Nov 15, 2022

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same problem here! Just did the update from LR 11 to 12.01, and can't do a backup to my Synology NAS anymore (only to a local drive)

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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Will we be notified when this is fixed as I too are having this problem and have wasted a whole afternoon trying to resolve this, including 2 hours spent chatting to an Adobe agent and at no point did he mention it was a known issue.

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Explorer ,
Nov 26, 2022 Nov 26, 2022

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Since updating Lightroom Classic to v12 I have not been able to backup my catalog to a network drive, the same network drive that I have been backing up my Lightroom catalog to for years. The drive exists, and has plenty of space on it. I backed up my catalog right before updating from v11 to v12 and it worked fine. However, now everytime I back up my catalog, it appears to do the back up, then at the end shows a popup saying that the backup could not be completed. It seems to be failing during the compressing stage.

LewisCraik_0-1669501675262.png

Does anyone have any idea what this could be? And how I can fix it?

For reference I am on macOS Ventura.

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Community Expert ,
Nov 26, 2022 Nov 26, 2022

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Known issue. Update to version 12.0.1.

 

-- Johan W. Elzenga

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Explorer ,
Nov 26, 2022 Nov 26, 2022

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C'MON Adobe, it's coming up on 4 weeks since acknoledging this bug.  When can we expect this to be fixed?  I've held off updating because of this critical issue.  It worked before, what did you do to break it?

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Explorer ,
Nov 26, 2022 Nov 26, 2022

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Thanks, but this is still happening on v12.0.1

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Community Expert ,
Nov 27, 2022 Nov 27, 2022

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Apparently it wasn't fixed. Moving this to the appropriate thread in bugs.

 

-- Johan W. Elzenga

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New Here ,
Nov 28, 2022 Nov 28, 2022

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Have not been able to back up catalogue to my Sunology NAS ever since MAC upgraded to Ventura (Lightroom upgraded later htat same day as well). Has anyone found a way to remedy this?

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New Here ,
Nov 30, 2022 Nov 30, 2022

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Idem.
Cependant, malgré le message d'erreur, je vois que la sauvegarde a bien eue lieu.
Je l'ai comparé avec la sauvegarde effectuée après en local et j'ai bien la meme taille de fichier.
Probleme bien dérangeant, la sauvegarde en local se fait en moins de 5 secondes, sur le nas cela prend baucoup de temps (avec à la clé le message d'erreur) !!!

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New Here ,
Dec 07, 2022 Dec 07, 2022

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Come on, please get this fixed ASAP

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Explorer ,
Dec 12, 2022 Dec 12, 2022

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STILL NOT FIXED! 

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Explorer ,
Dec 12, 2022 Dec 12, 2022

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There is NO MENTION of this being fixed in ver 12.1 just released.

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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This is fixed in 12.1

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Explorer ,
Dec 13, 2022 Dec 13, 2022

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Great news, thank you! Sunil

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Community Beginner ,
Dec 14, 2022 Dec 14, 2022

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Even after LR12.1 the problem was nog resolved.

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New Here ,
Dec 14, 2022 Dec 14, 2022

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Problem does not appear to be fixed (for me at least) with 12.1. Running on macOS 13.1 and attempting backup onto a Synology NAS using SMB file share.

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Adobe Employee ,
Jan 12, 2023 Jan 12, 2023

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Adding bug number

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Acknowledged

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New Here ,
Feb 06, 2023 Feb 06, 2023

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I have the same issue on a fresh install. Win 11 cannot backup to any local or NAS drive. Heck I even tried a thub drive. All permissions are correct. Trust me I'm a sysadmin. This as I said is a new install with no current backups runnin 12.1. Is there a workaround ot files I can backup on mu own outside the app? 

Thanks

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New Here ,
Feb 06, 2023 Feb 06, 2023

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LATEST

So I solved my issue. It seems that Lightroom Classic used my OneDrive during the install. This folder was not synced. I changed the settings to always have a copy on local disk. Once it was fully synced the backup ran. I can also now point the backup to my NAS. 

C:\Users\xxxx\OneDrive\Pictures\Lightroom

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