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Participating Frequently
December 15, 2019

P: Can't import videos

  • December 15, 2019
  • 38 replies
  • 2582 views

Hey guys,

I know that this has been written about 1000 times (most of them years old) in this and in other forums, but I cannot import video files into the catalog.
Windows 10-64bit, LR 9.1 Build 201911291132

I tried: uninstall, purge video cache (both from the settings an in lightroom), switched off all kinds of acceleration, setup a new catalog, uninstalled quicktime, reinstalled quicktime, uninstalled VLC, and everything else I found on the web - with zero impact.

Any further ideas? Thanks for any helpful tips...

Cheers,
B.

This topic has been closed for replies.

38 replies

Participating Frequently
February 17, 2020
Hi, 

any idea about the timeline to resolution?

Cheers,
sbv.
Participating Frequently
February 14, 2020
Hi, just tried the update - didn‘t fix the problem...
Inspiring
January 19, 2020

Decoded URI: hI have hit this issue a number of times. Today I took a more systematic approach to trying to isolate the trigger, and I seem to have made some small progress ...

If the set of videos to import includes some that are super-short (well under 1s) then dynamiclinkserver can't make sense of them - it just spins forever on them using 99% cpu (can verify with lsof that it sticks on these same files each time). If I move such source files aside them the import runs smoothly. The offending videos seem to have been produced on assorted iPad apps (kids playing) and (speculating) I think may also include Apple live photos (which is why the problem is worse in recent times; I removed all videos from catalog and started importing year by year or month by month - got to 2015 to find this issue, have not tried later years yet but based on inability to import from iPhones lately I am guessing live photos or mistaken video clips that are also short are the trigger).

I can supply some sample videos, but they are not difficult to find! From MediaInfo (Mac system) one of them shows the following (133ms duration):

$ cat MediaInfo.txt 
General
Complete name                            : /Users/pics/2015/2015/2015-01/2015-01-24/IMG_0255.MOV
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt   0000.00 (qt  )
File size                                : 363 KiB
Duration                                 : 133ms
Overall bit rate                         : 22.3 Mbps
Recorded date                            : 2015-01-24T12:33:45+1100
Encoded date                             : UTC 2015-01-24 01:33:48
Tagged date                              : UTC 2015-01-24 01:33:48
Writing application                      : 8.1
Writing library                          : Apple QuickTime
Model                                    : iPad
xyz                                      : -37.8332+145.0890+075.884/
Make                                     : Apple
com.apple.quicktime.location.ISO6709     : -37.8332+145.0890+075.884/
com.apple.quicktime.make                 : Apple
com.apple.quicktime.software             : 8.1
com.apple.quicktime.model                : iPad
com.apple.quicktime.creationdate         : 2015-01-24T12:33:45+1100
Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L3.1
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 2 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 133ms ... (rest cut)
Participating Frequently
January 17, 2020
Hi, 

sorry - PC. Full access rights granted (admin rights, even)

Cheers,
B.
Participant
January 16, 2020
try this: mac :  go to system preferences - safetyanonymous/privacy - localservices give lr full disk access, - good luck
Participating Frequently
January 15, 2020
Oh - good to know. 
Do you have any idea of how long a fix will take?

Tx,
sbv
Adobe Employee
January 15, 2020
Hi sbv,

Thanks for the patience. It sure seems to be an issue. Thanks for reporting.
We have logged a bug for the same.

Adobe Employee
January 13, 2020
Hi sbv,

I could download the files. Thanks.
Will look into the files and get back.
Participating Frequently
January 12, 2020
Hey Sumeet, 
did you download?

Thanks,
sbv
Participating Frequently
January 9, 2020
Sorry for the late reply: I have uploaded a number of files to wetransfer, here: 
https://we.tl/t-v4nDPzLQZB

Cheers,
B.