Skip to main content
T
Terry28393220wu8l
Participant
April 19, 2023

P: Can't launch the most recent update of Lightroom Classic

  • April 19, 2023
  • 44 replies
  • 22489 views

HELP - I downloaded and installed the latest upgrade to Lightroom Classic and it will not launch. I have uninstaleld it - twice - shut down my Mac computer, restarted and then tried to install the program. Nothing works. Until the new upgrade, it worked perfectly...suggestions??

 

Thanks,

Terry

    44 replies

    Show previous replies
    C
    claire oshetsky
    Participant
    April 24, 2023

    regarding not seeing ~/Library, navigate to your user folder and then use cmd-shift-<period> to show hidden files.  

    M
    Marcel Volmer
    Participant
    April 24, 2023

    Solved changing the permissions

    S
    Sysmat_RS
    Participating Frequently
    April 24, 2023

    I don't find the folders under the user, I make the changes in root/Library. The version will not work, the problem is the same.

      Smit K
      Smit K
      Participating Frequently
      April 24, 2023

      Here is the workaround for resolving the issue of Lightroom Classic 12.3 not launching on macOS:

      Manually change the permissions on the following folders and on all the items in these folders to Read & Write for the current user, so that Adobe applications are able to write to these folders when opened or during use:

       

      /Users/[user name]/Library/Logs/
/Users/[user name]/Library/Logs/Adobe/

       

      Note:

      Smit | Lightroom Team
        V
        Vallarta_S
        Participating Frequently
        May 24, 2023

        Hello,

        Suddently LR Classic v12.3 is not working for me, it crashes right at the moment of launching the application. I'm using macOS Monterrey 12.6.6, and no recent OS update took place over the last days.

         

        It was working just fine over the past weekend, the only recent change in my computer from any of the Adobe programs was an auto update of Photoshop yesterday, as I can see. 

         

        A fragment of the crash report:

        ====================================

        Translated Report (Full Report Below)

        -------------------------------------

         

        Process:               Adobe Lightroom Classic [1373]

        Path:                  /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic

        Identifier:            com.adobe.LightroomClassicCC7

        Version:               12.3 (12.3)

        Code Type:             X86-64 (Native)

        Parent Process:        launchd [1]

        User ID:               502

         

        Date/Time:             2023-05-24 09:20:03.5473 -0400

        OS Version:            macOS 12.6.6 (21G646)

        Report Version:        12

        Anonymous UUID:        5FF30562-9A61-7EC8-A12B-4EA4200C4184

         

         

        Time Awake Since Boot: 440 seconds

         

        System Integrity Protection: enabled

         

        Crashed Thread:        0  CrBrowserMain  Dispatch queue: com.apple.main-thread

         

        Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

        Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000068

        Exception Codes:       0x0000000000000001, 0x0000000000000068

        Exception Note:        EXC_CORPSE_NOTIFY

         

        Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11

        Terminating Process:   exc handler [1373]

         

        VM Region Info: 0x68 is not in any region.  Bytes before following region: 140737486421912

              REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL

              UNUSED SPACE AT START

        --->  

              VM_ALLOCATE              7fffffe28000-7fffffe29000 [    4K] r-x/r-x SM=ALI  

         

        Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread

        0   AdobeCrashReporter                   0x10ae276c7 unsigned long std::__1::__tree<std::__1::__value_type<ProdDetails, sqlite3*>, std::__1::__map_value_compare<ProdDetails, std::__1::__value_type<ProdDetails, sqlite3*>, std::__1::less<ProdDetails>, true>, std::__1::allocator<std::__1::__value_type<ProdDetails, sqlite3*> > >::__count_unique<ProdDetails>(ProdDetails const&) const + 11

        1   AdobeCrashReporter                   0x10ae229b6 CROfflineStore::AddProduct(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >) + 230

        2   AdobeCrashReporter                   0x10ae23693 CROfflineStore::UpdateAttributes(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::map<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::less<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > >, std::__1::allocator<std::__1::pair<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > > > >) + 383

        3   AdobeCrashReporter                   0x10ae07322 updateCRSessionAttributes(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >) + 485

        4   AdobeCrashReporter                   0x10ae19c29 AdobeCrashReporterEnableSignalHandling + 262

        5   cef_toolkit                          0x11468428c AgCefHost_initializeCef_L + 876

        6   AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        7   AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

        8   AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        9   AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        10  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        11  AgKernel                             0x10ac87a30 lua_pcall + 96

        12  AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

        13  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        14  AgKernel                             0x10ac9d5a6 0x10ac85000 + 99750

        15  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        16  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        17  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        18  AgKernel                             0x10ac87a30 lua_pcall + 96

        19  AgKernel                             0x10ac89830 0x10ac85000 + 18480

        20  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        21  AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

        22  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        23  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        24  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        25  AgKernel                             0x10ac87a30 lua_pcall + 96

        26  AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

        27  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        28  AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

        29  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        30  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        31  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        32  AgKernel                             0x10ac87a30 lua_pcall + 96

        33  AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

        34  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        35  AgKernel                             0x10ac9d5a6 0x10ac85000 + 99750

        36  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        37  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        38  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        39  AgKernel                             0x10ac87a30 lua_pcall + 96

        40  AgKernel                             0x10ac89830 0x10ac85000 + 18480

        41  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        42  AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

        43  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        44  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        45  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        46  AgKernel                             0x10ac87a30 lua_pcall + 96

        47  AgKernel                             0x10ac89830 0x10ac85000 + 18480

        48  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        49  AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

        50  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        51  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        52  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        53  AgKernel                             0x10ac87a30 lua_pcall + 96

        54  AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

        55  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        56  AgKernel                             0x10ac9d5a6 0x10ac85000 + 99750

        57  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        58  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        59  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        60  AgKernel                             0x10ac87a30 lua_pcall + 96

        61  AgKernel                             0x10ac89830 0x10ac85000 + 18480

        62  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        63  AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

        64  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        65  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        66  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        67  AgKernel                             0x10ac87a30 lua_pcall + 96

        68  AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

        69  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        70  AgKernel                             0x10ac9d5a6 0x10ac85000 + 99750

        71  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        72  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        73  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        74  AgKernel                             0x10ac87a30 lua_pcall + 96

        75  AgKernel                             0x10ac89830 0x10ac85000 + 18480

        76  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        77  AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

        78  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        79  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        80  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        81  AgKernel                             0x10ac87a30 lua_pcall + 96

        82  AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

        83  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        84  AgKernel                             0x10ac9d5a6 0x10ac85000 + 99750

        85  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        86  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        87  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        88  AgKernel                             0x10ac87a30 lua_pcall + 96

        89  AgKernel                             0x10ac89830 0x10ac85000 + 18480

        90  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        91  AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

        92  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        93  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        94  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        95  AgKernel                             0x10ac87a30 lua_pcall + 96

        96  AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

        97  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        98  AgKernel                             0x10ac9d5a6 0x10ac85000 + 99750

        99  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        100 AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        101 AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        102 AgKernel                             0x10ac87a30 lua_pcall + 96

        103 AgKernel                             0x10ac89830 0x10ac85000 + 18480

        104 AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        105 AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

        106 AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        107 AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        108 AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        109 AgKernel                             0x10ac87a30 lua_pcall + 96

        110 AgKernel                             0x10ac89830 0x10ac85000 + 18480

        111 AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        112 AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

        113 AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        114 AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        115 AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        116 AgKernel                             0x10ac87a30 lua_pcall + 96

        117 AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

        118 AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        119 AgKernel                             0x10ac9d5a6 0x10ac85000 + 99750

        120 AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        121 AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

        122 AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

        123 AgKernel                             0x10ac87a30 lua_pcall + 96

        124 AgKernel                             0x10ac89830 0x10ac85000 + 18480

        125 AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        126 AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

        127 AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

        128 AgKernel                             0x10ac879b3 lua_call + 31

        129 AgKernel                             0x10ac95264 0x10ac85000 + 66148

        130 AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

        131 AgKernel                             0x10ac8fb68 0x10ac85000 + 43880

        132 AgKernel                             0x10ac879b3 lua_call + 31

        133 AgSubstrate                          0x10af1b6a9 AgNamespace_import + 59

        134 AgSubstrate                          0x10af1b7f6 0x10af16000 + 22518

        135 AgUI                                 0x10b17f36d 0x10b112000 + 447341

        136 Adobe Lightroom Classic              0x10a76d2dd 0x10a5e2000 + 1618653

        137 CoreFoundation                    0x7ff81ae9173c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

        138 CoreFoundation                    0x7ff81af2eb32 ___CFXRegistrationPost_block_invoke + 49

        139 CoreFoundation                    0x7ff81af2eab0 _CFXRegistrationPost + 496

        140 CoreFoundation                    0x7ff81ae633c8 _CFXNotificationPost + 735

        141 Foundation                        0x7ff81bca27ee -[NSNotificationCenter postNotificationName:object:userInfo:] + 82

        142 AppKit                            0x7ff81d8dd81e -[NSApplication _postDidFinishNotification] + 305

        143 AppKit                            0x7ff81d8dd56c -[NSApplication _sendFinishLaunchingNotification] + 208

        144 AppKit                            0x7ff81dbbd89e -[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:] + 286

        145 AppKit                            0x7ff81d8daddc -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 741

        146 Foundation                        0x7ff81bccd714 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308

        147 Foundation                        0x7ff81bccd586 _NSAppleEventManagerGenericHandler + 80

        148 AE                                0x7ff821554440 0x7ff821549000 + 46144

        149 AE                                0x7ff821553caa 0x7ff821549000 + 44202

        150 AE                                0x7ff82154d2ef aeProcessAppleEvent + 419

        151 HIToolbox                         0x7ff823b5bce2 AEProcessAppleEvent + 54

        152 AppKit                            0x7ff81d8d53c2 _DPSNextEvent + 2036

        153 AppKit                            0x7ff81d8d362a -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394

        154 AppKit                            0x7ff81d8c5cd9 -[NSApplication run] + 586

        155 AppKit                            0x7ff81d899c57 NSApplicationMain + 817

        156 Adobe Lightroom Classic              0x10a699442 main + 1544

        157 dyld                                 0x11536652e start + 462

         

        Model: iMac17,1, BootROM 512.0.0.0.0, 4 processors, Quad-Core Intel Core i5, 3.2 GHz, 32 GB, SMC 2.33f12

        Graphics: AMD Radeon R9 M380, AMD Radeon R9 M380, PCIe, 2 GB

        Display: iMac, Retina 5K (5120 x 2880), Main, MirrorOff, Online

        Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x859B, 0x435438473353313836444D2E4D313646500

        Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1867 MHz, 0x859B, 0x435438473353313836444D2E4D313646500

        Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x00, 0x000000000000000000

        Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, 0x000000000000000000

        AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1710.4)

        AirPort: 

        Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports

        Network Service: Wi-Fi, AirPort, en1

          Rikk Flohr_Photography
          Community Manager
          Rikk Flohr_PhotographyCommunity Manager
          May 24, 2023

          We’ve reviewed the email address you use with this forum and find no crash reports in our system.

           

          Did you see a crash dialog?

          Do you use a different email address when filling out the crash report?

          Was the crash dialog Adobe’s?  Apple’s?

           

          Rikk Flohr: Adobe Photography Org
          L
          lizalbrophotos@gmail.com
          Participant
          April 22, 2023

          Hi all - I'm on a PC, but haven't been able to launch my Lightroom Classic since the 12.2.1 upgrade. Initially I tried deleting the metrics.json file, and have since upgraded to 12.3, reinstalled, tried the reset preferences option, and still no luck. I'm on a new XPS 15 9520 with plenty of memory. And, it was working smoothly before the upgrades. Please help!

          Rikk Flohr_Photography
          Community Manager
          Rikk Flohr_PhotographyCommunity Manager
          April 21, 2023

          Setting status - adding bug number

          Rikk Flohr: Adobe Photography Org
          S
          Sysmat_RS
          Participating Frequently
          April 21, 2023

          After reboot I have the same problem.

          robmuller
          robmuller
          Participating Frequently
          April 21, 2023

          Even in safe mode it will not work. Also a new account does not work.. shame..

           

          D
          DAJ Holmes
          Inspiring
          April 20, 2023

          I am having trouble getting the latest and greatest version of Lightroom Classic up and running.

           

          The installation goes fine but when I try to start LRC, the banner is displayed, the intiation stops and the my Mac throws up an error.   I talked to an Adobe Tech. yesterday and he re-installed the previous version of LRC but I lost all my presets and my external editor links, his closing response was 'its a bug'.  

           

          I am running Mac OS Ventura 13.3.1 and I have been able to run the latest version on my Mac using a different logon, so it did install ok but for some reason it won't run on my standard account. 

           

          Which I must say on hindsight tee'd me off a bit.  I am paying for a product that is now out of date and if there is a bug, I would like to know when Adobe are going to have it resolved.

           

          Is there anyone out there with the same problem and if they had resolved how did they do it.

           

          John

           

           

            Rikk Flohr_Photography
            Community Manager
            Rikk Flohr_PhotographyCommunity Manager
            April 20, 2023

            "I have been able to run the latest version on my Mac using a different logon"

            That likely means your 'standard' Mac User account is corrupt. 

             

            Rikk Flohr: Adobe Photography Org
            D
            DAJ Holmes
            Inspiring
            April 20, 2023

            It's an admin account and all the other Adobe apps run ok, it's a rights issue of some kind I would like a pointer on how to resolve it.

            M
            Matthew29502409m87k
            Participant
            April 20, 2023

            Can't launch Lightroom Classic,too. 

             

            S
            Sysmat_RS
            Participating Frequently
            April 20, 2023

            After update to the new version, the application will not work. I installed it at an MacBook Pro with M1 processor. After reinstall the older version, they is working.

            TheDigitalDog
            TheDigitalDog
            Inspiring
            April 20, 2023

            Try logging into another Mac user account (you should make a new one); does the new version work? 
            Try starting up in Safe mode (hold down Shift Key when booting*), does the new version work? 
            * How to start your M1/M2 Mac in Safe Mode
            On your Mac, choose Apple menu () > Shut Down.
            After your Mac shuts down, wait 10 seconds.
            Press and hold the power button until the startup disks and Options appear.
            Press and hold the Shift key, then click Continue in Safe Mode.

            Author “Color Management for Photographers" &amp; "Photoshop CC Color Management/pluralsight"
            Show more replies
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices