P: Crash (10266620)

Report · Jan 24, 2025

I don't know what my next steps are because nothing really works.

Here is the error rport

Moderator:

We’ve removed your pasted Crash Report from this post. Crash reports are of little use in a vacuum. It is far more important to submit the Crash Report with your email attached so it can be reviewed in full by the engineering staff. Additionally, posting this much text into a forum post breaks several forum features, including translation. Lastly, Community Experts are not likely to scroll dozens of pages to review the information here. If you feel you must post a report in addition to submitting it via the dialog, please use an attachment instead.   Thank you for your understanding.

Report · Jan 24, 2025

@Azereal

Try enabling your NVIDIA GeForce RTX 2060 GPU.

Report · Jan 24, 2025

How do I do that? Is that in windows or in lightroom? If it's in lightroom
how do I do that since it immediately crashes?

Report · Jan 24, 2025

Should be a Windows settings.

Click the Windows Start button and start typing Device - when you see Device Manager click that.

In Device Manager, expand Display Adapters, double click your NVIDIA GeForce RTX 2060. On the Driver tab make sure it's not Disabled - there will be a Disable Device button if it's enabled and Enable Device if it's disabled. Close that when done. Double Click on your AMD Radeon(TM) Graphics and click Disable Device button under the Driver tab.

Report · Jan 25, 2025

Tried that, didn't work. My computer, Asus ROG G14 2022, is supposed to have dual gpu's that it can swap depending on the situation. Though I'm not 100% that it's all set up correctly for that since the clean windows install.

Any other ideas?

Report · Jan 25, 2025

@Azereal

Windows should be selecting the best GPU and that's not the AMD.

Report · Jan 25, 2025

I've located your submitted crash report - thank you. I've logged a bug for this with the Classic team. Please continue to follow this thread when updated information is available.

Thank you!

Rikk Flohr: Adobe Photography Org

Report · Jan 25, 2025

I understand that should be the case, is there some way you determined that the video card is the issue? Sorry I don't know how to read these crash reports.

Report · Jan 25, 2025

Ok, so this issue is being worked on? Any idea what the timeline may be for this kind of thing? What can I do in the mean time? I mean I'm paying the subscription for something I can't use.

Report · Jan 25, 2025

@Azereal

Open Settings, then System > Display > Graphics

Here you will see a heading Customised settings for applications

If Lightroom Classic is not listed, you will need to add it by clicking the [Add desktop app] button. Navigate to Program Files > Adobe > Adobe Lightroom Classic, then select Lightroom.exe and click Add.

Click on Adobe Lightroom Classic in the list to expand it and change the GPU preference setting to High Perfomance, close Settings and try LrC again

Report · Jan 26, 2025

@drtonyb

Sorry still crashing the same.

Report · Jan 26, 2025

@Azereal

Run out of options now. Adobe needs to step up now and resolve this quickly directly with you.

Report · Jan 27, 2025

@drtonyb

Thanks for your help.

Report · Jan 27, 2025

I've received several requests back from engineering regarding your crash report.

Is this computer currently behind any proxy server or behind any other firewall?
Are you trying to open a previously signed asset from Camera or in ACR or Ps?

Are you trying to sign the content from inside of Lightroom?

Thanks!

Rikk Flohr: Adobe Photography Org

Report · Feb 02, 2025

I am running a vpn, but other than that there shouldn't be anything. And I can't do anything as it just crashes on launch with my old catalog or a brand new one.

Report · Mar 16, 2025

At a bit of a loss, Lightroom, Lightroom classic and Bridge keep crashing on me on my pc, lightroom and Bridge crash as soon as i open them, LR classic as soon as I try end export. I've uninstalled everything and reinstalled, i've also tried rolling back the versions a couple, still the same. I've got crash logs a for all three which i'll post as a reply, If anyone can interprit them as to what the heck might be causing it, Id really appreciate it.

As of now I'm getting too close to burning the house down to kill the spider

many thanks

Report · Mar 16, 2025

LRC

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<gpu>

</gpu>

</thread>

</backtrace>

</registerSet>

</binaryImageSet>

Full

</dumpType>

</hbLogSessionDllStatus>

</crash>

d56db9af-6e73-4d77-8c36-38e432c30f59

</sessionId>

b521ffc8-5267-46ac-bf6b-51b6a798b840

</dunamisConfigGuid>

30F71E4F653CC5260A495CB6@AdobeID

</imsUserGuid>

</crashreport>

LR (crashed when exporting)

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<gpu>

</gpu>

</thread>

</backtrace>

</registerSet>

</binaryImageSet>

Mini

</dumpType>

</hbLogSessionDllStatus>

</crash>

51AACA45-8E5A-4E8E-934E-260E81FF8074

</sessionId>

</crashreport>

BRIDGE

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<gpu>

</gpu>

</thread>

</backtrace>

</registerSet>

</binaryImageSet>

Mini

</dumpType>

</hbLogSessionDllStatus>

</crash>

d1c7da32-89cb-4eab-ab23-1e8950ea2855

</sessionId>

</crashreport>

Report · Mar 30, 2025

Lightroom Classic crashes a few seconds after opening. Photoshop and Lightroom open fine with no issues.

Error report attached. Fix and suggestions please??

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

Report · Mar 30, 2025

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

Check if your system is up-to-date Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver? If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

A faulty catalog can also be a reason for crashing Lightroom.

Try to restore a catalog from backup. If this doesn't help hold the Ctrl-Key while starting LrC. This opens a catalog selection dialog.

First select the appropriate recent catalog and let it check it – note the checkmark "Test integrity of this catalog" to check its integrity. If that doesn't help, try to create a new one and see if this catalog works. If yes, you could then try to import your current catalog into the new one.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 8 - PureRAW 5 - Topaz PhotoAI 4

Report · Mar 31, 2025

Thank you for all this.

I have worked my way through the list and tried everything suggested. I still have the same problem – Lightroom Classic crashes straight away. I can't check the catelogue, as it crashed when I try to open

Any further ideas??

Report · Apr 01, 2025

@christopher_5362

Do you have tried to restore a catalog from a backup?

Do you have tried to create a new catalog?

What happen when you hold down the Ctrl-Key while starting LrC?

Do has been changed on your system before the error occur?

If all doesn't help, I recommend a a complete and clean reinstallation by following the steps below:

Backup all personal data, like templates, presets etc.
Uninstall everything CC app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
Then uninstall the CC Desktop Client, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
Clean your computer of CC files per http://www.adobe.com/support/contact/cscleanertool.html
Restart your computer (don't skip this)
Reinstall the CC Desktop Client, https://www.adobe.com/creativecloud/desktop-app.html
Use the Desktop Client to install your CC applications
Restore your personal data.

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

It's sound drastic and is a lot of work, but in my experiense a clean reinstallation helps to solve problems in many cases.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 8 - PureRAW 5 - Topaz PhotoAI 4

Report · Apr 01, 2025

I have done a clean - three times - and Lightroom Classic is still crashing when I try to open it. Am at my whits end!!! Any other suggestion please????

Report · Apr 01, 2025

@christopher_5362 You don't answer my questions.

Do you have tried to restore a catalog from a backup and/or create a new catalog?

Sometimes issues are specific to your user account. Testing a clean user account can help to solve a lot of potential problems in one go. If you’re not sure how to create a clean user account, click here for Microsoft and Apple’s official instructions.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 8 - PureRAW 5 - Topaz PhotoAI 4

Report · Apr 02, 2025

@christopher_5362

I see you are in the Eastern States, I'm in Western Australia. I also see that you are using the built-in Intel GPU. My Windows 11 system also has a built-in Intel GPU, but I use an NVIDIA GeForce RTX 3060 GPU. My Intel GPU driver is one version out of date, so I will install the latest, then set LrC to use that GPU instead of the NVIDIA GPU and report back what happens.

As I understand it, you are not even getting to the "opening a catalog" stage. Is that correct?

Report · Apr 02, 2025

OK... I have done a complete clean again and installed an older verison (V13.5) of Lightroom Classic and it opens and is working fine. I then tried to upgrade to the lastest version (V14.2) and it crashes immeadiately. Could it be a driver conflict?

Report · Apr 02, 2025

@christopher_5362

I installed the Intel GPU driver version 32.0.101.6651 and set LrC to use my Intel UHD Graphics 750 GPU. LrC started without crashing, but it disabled the GPU "due to an error". I then updated the driver to the latest version 32.0.101.6653, but got the same result, GPU disabled.

Adobe needs to analyse your crash report to try and pinpoint where it's going wrong.

P: Crash (10266620)

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