P: Crash on startup

[FeedbackCommunityMember]

I was using LR 8.2 today and tried to use the Enhance Details. An error came up saying I needed to update Windows 10 for it to work. I updated Windows 10 and ever since Lightroom Classic CC and CC for Desktop crash upon startup.

I have uninstalled Classic CC and gone back to 8.1 and I am able to work. This is very frustrating.

[vudela]

My Nividia drivers were up to date too, but after unistall all Nvidia drivers and softwares, installed 8.2 Lightroom everything became ok. Good luck !

[yonatans57105786]

I did, nothing helps, still crashing on startup 

[rudioswald]

I do the same Things, but it will not work at my Notebook. I think you have at device the Microsoft Graphic Driver. This will works but not with Nvida drivers

[vudela]

I m on the nvidia driver now and it still work...Nvidia Geforce GTX 1060 max-Q Design driver version: 24-21-13 9836... but really don't know why .... That's all I did and it's ok in my case.

[vudela]

Laptop HP Omen

[rudioswald]

So you can be lucky

[nekrosoft13]

NOT A SOLUTION.

the only reason why this works, is because you reset the settings back to default.

Once you enable quality (AA, Filtering etc.. ) other settings in nvidia control panel, the poorly written Adobe software crashes again.

So if you use your PC to play games as well, and you want the best visuals, your games quality will suffer, because Adobe has bugs in their software.

[FeedbackCommunityMember]

Does work for me. all off, anialiasing etc mfaa, in dedicated profile. 

[FeedbackCommunityMember]

same here, very annoyed

[Cool_Hand]

After installing everything over and over, updating to the newest drivers. I uninstalled all Nvidia apps and restarted, windows then installed a old Nvidia driver automatically (388.63).  Now Lightroom launches.

This isn't ideal at all. Since we are on driver 418.91 and 388.63 will not work with Premiere.

[chillie]

thanks for the work around

[chillie]

Artur - thanks for the work around

[chillie]

turning off the MFAA worked for me.  Make sure to hit apply after making the changes.

[FeedbackCommunityMember]

Well rudi, at least I am jealous of your 1070 in your ROG while we sit here unable to Lightroom 😉 haha 

[FeedbackCommunityMember]

Lucas, thanks for reporting that work around. 

[FeedbackCommunityMember]

This is indeed the best way if you don't want to roll back to previous versions. And I do agree with you, for a company that makes what they make, very poor quality control.

[FeedbackCommunityMember]

When you guys finally find a fix it would be nice if you let us know. 
I am on a yearly subscription, am I entitled to get back the pro-quota of my subscription for every single day I could not use the program ?

[FeedbackCommunityMember]

Ok, so for some of us, uninstalling all the Nvidia software and drivers (and sometimes the card, as well) causes 8.2 to work.

For some, just simply turning off MFAA and FXAA in the Nvidia settings works.

Others have been successful by going back in time a few years on drivers.

As for me, I was unsuccessful with removing the Nvidia software and drivers and re-installing the latest version, and uninstalling the card was a big mistake, as I could never re-install it other than running a system restore. Lightroom 8.2 would run, though, with no video card installed. MFAA and FXAA were already off.

Nothing is working for me. When will we be updated on a possible software fix? I must have been spoiled since LR has been running so well for me since they fixed the slowness issue of version 7.

This experience has reminded me how it takes Adobe sometimes a year or more to recognize and fix an issue that doesn't affect every single one of their subscribers. Please. Adobe engineers, give us an update on when we can expect a fix.

[FeedbackCommunityMember]

have you tried simply disable the card in device manager ? 
works for me. 

[FeedbackCommunityMember]

I tried this, it is not a usable solution as it runs like complete doodoo editing raw images from pro cameras, it launched... but is in no way usable for me this way.

[FeedbackCommunityMember]

yes, i understand.
But you can re-enable the card once it launched. Not ideal but a fix. 
I am not sure it is superstable like this but it works form me.

[FeedbackCommunityMember]

There doesn't seem to have been any kind of official comment or even acknowledgement of this issue anywhere from Adobe or have I missed it?

I have always considered the cost of Adobe products being justified as the cost of choosing a "premium" product over some of the "budget" offerings but recently I find it harder to justify especially now I am paying via subscription for a version that will not run.

[Rikk Flohr: Photography]

Root cause appears to be a NVIDIA driver that was corrupted during the Win 10 update process.  This can likely be remedied by using Add/Remove Programs to remove all NVIDIA-related components from the system, then doing a clean re-install of the current NVIDIA driver.

[rudioswald]

All done but this was dort work

[rudioswald]

All done but this way dont work