P: Crash (Windows) Abstürze nach Aktivieren der xmp Speicherfunktion

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Explorer ,
Oct 29, 2021 Oct 29, 2021

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Nachdem ich die xmp-Speicherfunktion in der neusten Lightroom-Version aktiviert hatte, stürzte Lightroom nach einiger Zeit ab. Bei jedem Neustart kam es erneut zum Absturz.
Erst ein Einspielen eines Backup-Katalogs löste das Problem.
Ich konnte das Problem durch Aktivieren der xmp-Speicherfunktion reproduzieren und lasse jetzt die Finger von dieser überarbeiteten Funktion.
Vermutlich hängt das Problem mit meinem großen Datenbestand zusammen. Mein Katalog umfasst knapp 400,000 Fotos. Lightroom scheint nach Aktivieren der xmp-Speicherfunktion die alle Fotos des Katalos dies Speicherung der xpm-Dateien durchführen zu wollen. Meine Vermutung ist, dass dies das Programm bzw. den Katalog überfordert.

 

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correct answers 3 Correct answers

Adobe Employee , Nov 20, 2021 Nov 20, 2021
Setting Status to Acknowledged
Status Acknowledged

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Adobe Employee , Nov 15, 2021 Nov 15, 2021
Lightroom Classic 11.0.1 was released on 11.15.2021 and contains a fix for this issue. Please refresh your Creative Cloud Application ([Cmd/Ctrl]+[Opt/Alt]+[ R ])and install the Lightroom Classic update. Thank you for your patience.
Status Fixed

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Adobe Employee , Oct 29, 2021 Oct 29, 2021
Add Crash Report  Set Bug to Acknowledged Temporary Workaround: Normally, this crash will appear only once. The workaround to get past the crash is to restart Lightroom Claasic with an active internet connection. 
Status Acknowledged

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Thank you for your answer Rikk,

I will redo the process to generate such a crash report (a copy of which was nonetheless included in my message.

It was the Adobe crash dialog.

Regards,

Michel

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Just regenerated a crash and a crash report sent to Adobe (?)

Best,

MB

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

Do you have enabled the automatic saving of XMP files? If yes, please deactivate this function. It seems there's a bug regarding this.

P: Crash (Windows) Abstürze nach Aktivieren der x... - Adobe Support Community - 12482212

 

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Got it on my end. I am merging you into the authoritative thread.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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I have moved my catalogue from the SSD system disk to another disk, moved the RAW Cache from the SSD system disk to another disk and deactivated the GPU.

So far, no crash...

(automatic saving of XMP files was not enabled either)

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Grrrr crashed after 2 hours

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Hi @Rikk Flohr: Photography 

Unfortunatelly I never had the XMP setting activated, so this might be another issue.

While disabling the GPU improved the issue to some extend, LR is still not running stable. 

(eg. rendering Previews suddenly ends in a crash after couple of hundred pictures - or some hours like @mb75000 wrote) 

I tried to use LR in a small windowed mode on a 4k screen, which seems to improve things A BIT - but tbh, that can't be a permanent fix?!

Also tried the standard dis and enabling windows font scaling options with no result. 

 

I wonder why the suggested solutions, almost exclusivly result in limiting the computational power of our systems or workflows such as XMP-disabling.

After all we have dedicated GPUs to accelerate certain fuctions, not screwing up everything...

Rolling back the catalouge results in major additional work for some of us that are importing hundreds of pictures daily.

 

In the current state LR is 100% unfit for professional use - we got deadlines to fill and pay enough to not sit there for days trying different standard fixes.

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Explorer ,
Nov 09, 2021 Nov 09, 2021

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Had V11 installed via creative cloud on my iMac immediately after installing MacOS Monterey (12.0.1).
V11 does not start under this MacOS, but instead hangs itself while trying to reload preferences.
Tried to rename preferences folders to "old", tried resetting preferences, both to no avail.
Lightroom has full accessibility and full disk access.
Had to downgrade to V10.4, luckily this is running.
I hope that Adobe fixes the issue quickly.
Would love to try support, but chat is available only through office hours, when I am at my day job. 

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Explorer ,
Nov 09, 2021 Nov 09, 2021

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PS: This is concerning LrC V11, of course.

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LEGEND ,
Nov 10, 2021 Nov 10, 2021

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<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce 940M " description="NVIDIA GeForce 940M " driverDate="20150713000000.000000-000" driverVersion="10.18.13.5354"

 

Your Nvidia graphics driver is six years old. Try doing a clean uninstall and update to the latest driver, following these instructions:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

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New Here ,
Nov 10, 2021 Nov 10, 2021

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Problema similar. Me corrompió los catalogos después de hacer backup. 

Funcionaba a la perfección pero luego del back up empezaron los inconvenientes .

 

 

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LEGEND ,
Nov 10, 2021 Nov 10, 2021

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Hola, tengo un problema con Lightroom desde hace unos días, actualice a la nueva versión y funcionaba todo correctamente pero ayer dejo de funcionar, cada vez que entro se queda congelado durante un tiempo hasta que finalmente da error.
He reinstalado windows desde cero y sigue dando el mismo error.
El reporte del error es el siguiente:

 

 

 

 

 

 

 

 

Hello, I have a problem with Lightroom for a few days, update to the new version and everything worked correctly but yesterday I stop working, every time I enter it stays frozen for a while until it finally gives error.

I reinstalled windows from scratch and it still gives the same error.

The error report is as follows:

 

 

 

 

 

 

<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000264" instruction="0x00007FF86FAB2346">
<backtrace crashedThread="0">

<stackStatement index="0" address="0x00007FF86FAB2346" symbolname="RtlRaiseStatus"/>

 

hmm, after posting above to assist in searching via google, have come up blank, although, some mention of GPU drivers not up to date.

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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Hi I am back again. Just unchecking "automatic XMP writing" alone was not sufficient, it looked better after also deactvating CPU and resetting the preferences. But not for long. As I suspected before, also writing XMP manuelly causes a crash. It is no problem for single photos, but batch processing is. It seems to be related to the number of photos - around 500 is o.K., numbers above 1000 result in imidiate closure of LR Classic.

 

Many thanks, Andrea

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New Here ,
Nov 10, 2021 Nov 10, 2021

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O Lightroom está fechando sozinho. Envio de relatório mas sempre trava.

 

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<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.0" build="[202110120910-0bccc70d]" source="Windows-Client" crashType="n/a">
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<user guid="48d4dee2-43c5-497a-8003-a08b36009e4e"/>
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<dumpType>
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</crash>

<sessionId>
ad4fc1f3-013b-42f2-8479-d464d645ac3b
</sessionId>
</crashreport>

 

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New Here ,
Nov 10, 2021 Nov 10, 2021

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@Rikk Flohr: Photography  
your described workaround dosen´t work in my case. At the moment the only thing that helps from time to time is the deactivation of the xmp autosafe option. In my optinion this must be fixed very soon because I work with differen Softwares where i neccesarily need the XMP files...

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New Here ,
Nov 11, 2021 Nov 11, 2021

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Hi together,

 

Issue

Since I updated to Lightroom Classic 11.0, Lightroom Classic crashes frequently. It does not seem to be reproducible by anything then waiting a random time. Even if just starting and doing nothing, it crashes after a random time.

I submitted the Crashes in the Crashdialog.

When the crash happens while doing something in LrC, the application freezes prior to crashing.

 

I tried disabling GPU support and ensured writing XMP Files is unchecked.  

 

  • Lightroom Classic Version Number: 11.0
  • OS Version Number: Windows 11 Pro 21H2 (Build 22000.318)
  • Hardware: Surface Book Gen. 1 Nvidia GPU with recent Driver.

 

I will try to attach more Systeminformation.

 

What else can I try?

 

Best regards

JoeD

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Adobe Community Professional ,
Nov 11, 2021 Nov 11, 2021

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In a first step please try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

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New Here ,
Nov 11, 2021 Nov 11, 2021

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I tried resetting the preferences. The application again got unersponsive and then crashed. 

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New Here ,
Nov 11, 2021 Nov 11, 2021

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Set the language from default or whatever to english. Try again then. Mat

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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I'm really unhappy with this last update ! LR freezes constantly, and closes (without warning). I can't work anymore ! I tried to uninstall / reinstall it, without success. Also, I have searched in my antivirus (ESET), if it is blocking communications from LR, also without success.
My computer is new and powerful, so it's not coming from it.

Please, help me !

I'm a professionnal, and I have a lot of work getting late !

Thank you

 

PS. I've been paying Adobe for years... it's getting tricky to work with software that are getting more and more unstable.

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Adobe Community Professional ,
Nov 12, 2021 Nov 12, 2021

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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Thank you

 

Just tried... and sorry but it doesn't work
While opening it with all preferences reseted, LR just frozen on the advices panels...
I had to force it to shut.

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New Here ,
Nov 12, 2021 Nov 12, 2021

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Thank you @mrohrberg . It seems this was the solution. No crashes so far. 

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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About my computer, let me give you it's specifities, just to let you know (that said, I was already annoyed by LR getting really slow with its last updates, in spite of my computer's performances) :

Nom du système d’exploitation Microsoft Windows 10 Famille
Version 10.0.19042 Build 19042
Fabricant ASUS
Modèle System Product Name
Type PC à base de x64
Référence (SKU) du système SKU
Processeur Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz, 2904 MHz, 8 cœur(s), 16 processeur(s) logique(s)
Version du BIOS/Date American Megatrends Inc. 0402, 26/01/2021
Version SMBIOS 3.3
Version du contrôleur embarqué 255.255
Mode BIOS UEFI
Fabricant de la carte de base ASUSTeK COMPUTER INC.
Produit de la carte de base TUF GAMING H570-PRO
Version de la carte de base Rev 1.xx
Option régionale France
Mémoire physique (RAM) installée 32,0 Go
Mémoire physique totale 31,9 Go
Mémoire physique disponible 22,9 Go
Mémoire virtuelle totale 45,9 Go
Mémoire virtuelle disponible 33,8 Go
Espace pour le fichier d’échange 14,0 Go

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Adobe Community Professional ,
Nov 12, 2021 Nov 12, 2021

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i assume you have a windows computer.  if so, and if you have other cc programs installed and working:

uninstall lr including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)

use the desktop app to install your cc programs/trials

 

i assume you have a windows computer.  if so, and if you have no other cc programs installed:

 

first, reset the cc app:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


use the desktop app to install your cc programs/trials

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