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P: Crashes on importing from iPhone with Catalina

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Community Beginner ,
Nov 04, 2019 Nov 04, 2019

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Today I found a new problem.
After connecting my new iPhone 11 Pro with the iMac (Catalina) in order to import photos using LR Classic the application closed suddenly.
After reopen LR I tried again and the message was "no photos found" !
Using a SD card nothing happens but with the Iphone (iOS 13.2) LR close suddenly !Note: This conversation was created from a reply on: Lightroom Classic: Fails to import photos and stalls out on macOS 10.15 Catalina.

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22 Comments
LEGEND ,
Nov 14, 2019 Nov 14, 2019

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Just got the same problem! LR crashed after selecting photos to import. Reopened LR, says there are no photos on the iPhone. Anyone? 

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Adobe Employee ,
Nov 15, 2019 Nov 15, 2019

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We are aware of this issue and have a fix coming in the next Lightroom Classic update.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Dec 10, 2019 Dec 10, 2019

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This should be resolved by the 9.1 update released earlier today. Please give it a try and let us know if you still see the issue after updating.  Thank you for your patience!
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Jan 24, 2020 Jan 24, 2020

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I am having the same issue trying to import from iPhone X.  i have done this many times before without a problem but now Lightroom keeps hanging up, won't import, and keeps crashing.   I have installed the 9.1 update that was mentioned.   

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Adobe Employee ,
Jan 24, 2020 Jan 24, 2020

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Nancy,

I do not find any crash reports under your email address (used on this forum). Have you been submitting the crash reports?  Are they Apple or Adobe crash reports?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Jan 24, 2020 Jan 24, 2020

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I submitted a crash report this morning to Adobe. Yes, with this email. Thank you.

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LEGEND ,
Jan 24, 2020 Jan 24, 2020

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I'm happy to report that, for me at least, the update solved the problem. Just imported 1,100 photos from my phone to LR successfully. Now, if only Apple would make it easier to delete all of them quickly from the phone! 

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LEGEND ,
Mar 19, 2020 Mar 19, 2020

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Trying to import all photos from my IPhone 8 using LR Classic 9.2. Doesn't crash - just hangs / or says no photos to import. Sometimes will import a few, then hang. Beyond frustrating!

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Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

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If you have many photos it can take a long time to populate the grid. If you are using a Macbook, try a different USB port.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Apr 09, 2020 Apr 09, 2020

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I've had this same problem for awhile.  I have Windows 10 and an iPhone 6S+.  So frustrating.  It will import a few, sometimes many.  Then, it will hang.  I have no clue why it keeps hanging.  It does it on my mac, it does it on my Windows machine.  There's some serious problem with Lightroom Classic's ability to import.  

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New Here ,
Apr 10, 2020 Apr 10, 2020

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I am experiencing the same issue. Using a iPhone XR. The first attempt imported about 350 out of 600. Now each time I try it will import a few photos then hang.

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Adobe Employee ,
Apr 10, 2020 Apr 10, 2020

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I've noticed a couple of new posters on this thread today. This issue was solved in the 9.1 release of Lightroom Classic and was a Catalina-related fix.  The thread was considered closed at that time. 

I see Kevin is using Windows and Phil has not named an operating system.

Can you both verify your OS Version number [Start] "Winver" and your installed Lightroom version number (Help>System Info...)

It would also help to know the iOS version of your devices. 

I am guessing this needs to be a new thread but without the information I cannot tell yet. 

Thanks for your help!
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Apr 10, 2020 Apr 10, 2020

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Rikk,

Thank you so much for your help.  I have Windows 10 Version 1909 (OS Build 18363.720)

I have Lightroom Classic Version 9.2 [202001311240-2d026470]

My iOS Version is 13.4.1 on an iPhone 6s Plus.

Warm regards,

Kevin

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New Here ,
Apr 11, 2020 Apr 11, 2020

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Thanks and please forgive the delayed reply.

Windows  10 version 1903 OS Build 18362.720
Lightroom Classic Version 9.2  [202001311240-2d026470]
iPhone XR iOS 13.3.1

Thanks,

Phil

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Adobe Employee ,
Apr 12, 2020 Apr 12, 2020

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original thread Mac. These users are Windows

Please reference the new conversation here: Lightroom Classic: Windows 10 Hangs during import from iPhone
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Apr 12, 2020 Apr 12, 2020

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Moving to Windows thread

Please reference the new conversation here: iPhone Import Hangs
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Apr 12, 2020 Apr 12, 2020

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belongs in new thread

Please reference the new conversation here: iPhone Import Hangs
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Apr 17, 2020 Apr 17, 2020

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I'm having a similar problem. I'm running LR 9.2.1 with OS 10.15.4 on a 2018 Mac Mini with iOS 13.4.1 on an iPhone11Pro. My LR catalog is on my internal hard drive, but all of the pictures are stored over the local network on a Synology with a dedicated IP address that automatically mounts on my Mac Mini. When I connect my iPhone11Pro, LR can see all of the photos on the phone, but when I try to import just one or two photos (or any amount), it looks to start the import process, but hangs and actually never imports anything. If I quit LR (and the import process), it tells me that "The following files were not imported because they cannot be read or the destination folder is not writeable. (1)". While I understand this might be potentially a Synology issue, I can import plenty of other photos from various hard drives to the same library (the only one I use, currently containing 75K photos), so I suspect it's not. Any suggestions?

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New Here ,
Apr 17, 2020 Apr 17, 2020

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Jason,

I'm confident its not your Synology.  I have struggled with importing issues from both my Mac and my Windows machine to an NAS device.   My problem seems identical to yours.  I switched from the Mac to Windows in an attempt to find a resolution.  No success.  I'm encouraged that Rikk might facilitate a solution.  Otherwise, its so disappointing.  Lightroom has some fantastic features and a great interface.  But it utterly fails in the basic "block and tackle" of simply getting the photos into the catalogue from one of the most predominant devices in the market - the iPhone.  I don't know why Adobe hasn't made this a higher priority to fix.

Kevin  

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Adobe Employee ,
Apr 19, 2020 Apr 19, 2020

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Is your connection AFP or SMB?

SMB will work far better.  If you connect via your Synology device's name rather than IP address do things work better?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Apr 21, 2020 Apr 21, 2020

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It's SMB. I haven't tried yet to switch to the device name. I'll try that. Thanks

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LEGEND ,
Jul 01, 2021 Jul 01, 2021

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Rikk hi,

I'm wondering if this thread is still alive..

I'm having similar issues and would love to find a fix for the issue.
I'm using Windows 10 (sorry not sure of version number as I'm on a different PC posting this, and LR Classic 6.14. 
Now, I realise the post originally mentioned that the issue was fixed in LR Classic 9.1, but considering I can no longer get that, I'm wondering if there's a workaround?

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