Jeff, I've been working for (weeks) on this issue, same as reported here. But no word back since the 9th. But I can conform there's an issue, just don't know what the cause might be.
Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Speaking only for myself, I've submitted such logs, console reports etc with Smit. Andy Smith should do so, and as I suggested on the other forum, some idea of his hardware too. There has to be something both of us have in common.
Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Jeff, I am signed in when the crash occurs. I have tried uninstalling then re-installing Lightroom, turning off GPU Acceleration, removing Lightroom's preferences and opening another catalog. The crash is instantaneous, no beachball.
What email address should I use to submit the crash log to Adobe?
Ok. I see a bug logged for the crash signature that Andy and Paul are seeing. Not seeing yours. Might be under a different email address than you use to log in here...
Found the submitted crash reports (9 in total), it it crashed in one of the 3rd party library that Lr uses to host the google maps. The dev team would need to investigate. So far you're the only customer who reported such type of crash.
If you create a new user account (I did one with Admin), launch LR 8.4, does it still crash? It doesn't on this end.
Booting in safe mode doesn't help. So the fact I can click on Maps and Web as a different user, indicates there's something in our main user library that's causing this crash.
Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
I logged in to a second Admin user account that I keep for troubleshooting. I opened Lightroom, logged in with my Adobe ID and imported some JPEGs. The crash still occurs when attempting to go to the Map module. I did not bother reopening Lightroom and trying the Web module.
So, this is a brand new catalog created in a "clean" user account. My experience does not match yours Andrew.
So here's what's somewhat interesting: On the 'new' account, I was able to click on Maps and Web but there were no photo's in that catalog. It was a blank catalog. When I tried from that account to open my normally used catalog, it crashed. Went back to that new, virgin catalog, imported one folder (add from location) and no crash. Went to the older, original catalog: crash.
Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Hello, Here in Holland I have the same issues after upgrading Lightroom classic passed week to version 8.4. As soon as I try to open the maps-module or web-module Lightroom crashen, stops in a slipt second, no normal shutdown. Also tried after reboot where the GPU accelerator is set to automatic.
Same problem. I cannot get anything done because of this crash. I see it happen going from Library to Map, or more importantly for me, to Web. MacBook Pro (15 inch, 2018), macOS Mojave Version 10.14.6, with attached LG UltraFine 27" Display, Radeon Pro 560X 4GB graphics in addition to the 15.4" display. I've submitted crash logs to Apple and Adobe. Lightroom Classic ver. 8.4, build 201908011719, Camera Raw 11.4.
It isn't a catalog issue. Further, IF you click on Maps and it crashes, if you try to open that application again, it's sticky and tries to go back to Maps which will..... Crash. You can delete your preference's and try again but do not go to Maps. You can try a new user Account which did work for me but obviously that's not a fix (cause a fix IS coming).
Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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