P: (Customer specific) LR Classic showing inconsistent details about synching with LR Mobile

Rick, thank you again for all your help. Your instructions were very clear.

I ranomly selected a number of files from the list that i received in the private message. ALL of them are on my Android device and LrWeb but NONE of them are in my LR Classic catalog.

Here are a few that I selected:

E:\My Pictures\LIghtroom mobile pics\2020\July\20200725_135102.jpg
E:\My Pictures\LIghtroom mobile pics\2020\July\20200725_155549.jpg

E:\My Pictures\LIghtroom mobile pics\2020\July\20200723_193556.jpg

Those photos are part of a group of photos that are all in a shared album called "Cleveland Summer 2020."   Note that:

• The shared album appears on my Android phone, LrWeb, and my LrC catalog.
• That shared album on LrC only has five photos in it, but on my Android device and LrWeb there are 19 photos in the album.
• All of the five photos in that album on LrC are also on my Android phone and LrWeb.

I hope this is clear and helpful.

Locate one of the files I sent you privately on your Android device. 
In Lightroom Web (https://lightroom.adobe.com) verify that the same file is synced to the cloud and in the same folder/album as on the device. 

If you cannot locate the file on your Android device, then we have a different problem.

If you can locate the file on your Android device but it is not in the cloud then do you have a Sync Errors/Issues Album showing that lists that file name?

If you can locate the file on your Android device and in the cloud but it is not in your Classic Catalog - I need to know the file name. 

What must i do to "allow theose listed files to continue syncing?"  LrM on my Android phone says everything is synced...?

The files I listed are in process from Android to the Cloud - they are holding things up right now. Can you log in your Android device and allow those listed files to complete syncing?

i really appreciate the quick action, thank you!  Unfortunately, i don't understand what the private message is asking me to do!  the only thing i can say is that i have not done anything special with those files.  

Instructions are on a direct message. Replay back here on the thread when complete. Thank!

and if that doesn't work, you can also try this (this is the entire ZIP file)

https://eschurr-my.sharepoint.com/:u:/g/personal/eric_schurr_us/Eak98BRNyy5Hr3Lg7viTb_MBCHo3lYKisxj_G9JZE4zknQ?e=gvDb6b

Thank you for your efforts and i'm sorry for trouble with the download. I'm having some challenges with DropBox.  Please try this link

https://www.dropbox.com/s/oa6kc4nhxuwwnhw/lrsync.lrcat?dl=0

Neither I nor the engineer can download this file.  Can you review your sharing permissions?

thank you (again!). Here is the link to a new set of logs

https://www.dropbox.com/s/ipn5pn4456lizzy/LrSyncDiagnostic.zip?dl=0