P: Export at full res fails on Tiff with particular mask

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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I imported a 9138x6310 TIF file and performed numerous adjustments including several masked adjustments.

 

The image exports fine at reduced resolution (2048x1414) but if I try to export at full resolution Lightroom gives the error: "An unknown error occurred. (1)". If I click "Turn off Masks" the image (without masks) exports at full resolution with no error. The exports are performed with the "Export..." command.

 

If instead I attempt to export with masks on via Publish Services ("jf Flickr: in this instance) the following error is reported: "Couldn't render image: AgNegative:renderToFile: <AgErrorID>dng_error_unknown</AgErrorID>".

 

Lightroom Classic version: 11.0 [ 202110120910-0bccc70d ]
Operating system: Mac OS 12.0.1 [21A559]
Application architecture: x64
Logical processor count: 16
Built-in memory: 65,536.0 MB
Displays: 1) 4096x2560

Graphics Processor Info:    Metal: AMD Radeon Pro 5500M

(full copy of system info attached)

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correct answers 1 Correct answer

Adobe Employee , Nov 17, 2021 Nov 17, 2021
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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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I narrowed this down to one of the 8 masks. If I delete the other 7 masks, the image will still not export at full resolution. However, if I "Reset All Settings" and paste in the mask it will export. So the mask seems to be interacting with other develop settings. 

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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The mask consists of just a brush mask.  I reset the effect and it still won't export.

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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I deleted the mask in question and recreated it from scratch. The file now exports without issue.

 

I have saved a virtual copy that exhibits the bug, in case you need more info, log files, develop settings, etc. for debugging.

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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John, 

Is it possible to share the file?

If you go the Virtual Copy that fails and export it as a DNG it should give us some indication of where to go next. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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Hi Rikk,

 

Sorry for the delay. For some reason I did not get a notification that you had replied.

When I try to export this virtual copy as DNG, I get the following error. I turned off embedded preview but that didn't help.

 

John

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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Of course the referenced TIF file does exist on disk and is selected if I click the virtual copy and select "Show in Finder".

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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What was the original source of the Tiff?  Was it from a scanner?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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No, from PixInsight astrophotography processing software. I have hundreds of such files in Lightroom and have not experience problems with any except this one.

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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Are you able to share a copy of the file that includes the errant mask?

You would have to share it as a single image catalog since Export doesn't work. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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I just successfully exported to DNG the version of this image where I deleted and remade the broken mask. That uses the same source TIF. So the failure to export to DNG is related to the broken mask, apparently.

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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Yes, absolutely willing to share via a catalog. Right here in this thread or some other way? The TIF is almost 300 MB.

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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Zip file with image and catalog is 318.9 MB.

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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Please post to a Creative Cloud Shared folder, Dropbox, OneDrive or similar and share the link. You can DM me the link if it is private. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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DM sent. Thank you.

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Thanks. I have the files and it is failing on Export for me as well. I will log a bug with the team. Do I have permission to share this catalog and file with the team?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Adding Bug and setting status to Acknowledged

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Acknowledged

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Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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Yes, you have my permission to share with the team.

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Thanks

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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Thank you for your responsiveness!

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