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brucecarterward
Participating Frequently
February 17, 2023

P: Fails to sync since 12.2 update (Windows Only)

  • February 17, 2023
  • 41 replies
  • 11310 views

I use LR Classic 12.2 on Windows 11. I shoot photos with an iPhone 13 Pro Max using the native iPhone camera app. I sync photos from the iPhone to the Adobe Cloud using LR Mobile app on the phone, then sync down from the Adobe Cloud to Classic on the desktop computer. Today with 3 days of photo that needed to be synced to Classic, the Sync process quit working. I did everything I could think of including Rebuild Sync Data, manually delete today's photos from the Cloud, resync, reboot computer and LR many times, but nothing helped. I then rolled back to Classic 12.1 and the sync problem went away. I reinstalled Classic 12.2 to confirm and the sync problem returned.

What happens in Classic 12.2 when trying to sync is this. After turning on sync by clicking on the cloud icon, the number of photos to be synced briefly appears then goes away. The folder where the synced photos are to be stored is created but shows 0 photos in the folder which never changes. In Prefs > Lightroom Sync > Sync Activity, the photos to be synced are showing as downloading, but nothing else happens. I have confirmed through LR Cloud version and Lightroom on the Web that the photos to be synced have properly synced up to the Cloud.

This appears to be a bug in Classic 12.2 as a roll back to Classic 12.1 fixes the problem. Thanks.

Bruce Ward

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    41 replies

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    B
    brucecarterwardAuthor
    Participating Frequently
    February 20, 2023

    I didn't really have any syncs missing since I had rolled back to Classic 12.1 which didn't have the problem. This morning I had 9 photos that had been synced up to the Cloud waiting to come down to Classic. Those 9 synced down completely with Classic 12.2 with the changes to the servers.

    Bruce Ward

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    February 20, 2023

    @brucecarterward  Thanks for the speedy response, Bruce. Let me know if you see anything in your monitoring?
    Just to confirm - all missing syncs appeared?

    Rikk Flohr: Adobe Photography Org
    B
    brucecarterwardAuthor
    Participating Frequently
    February 20, 2023

    Rikk, I u/g 12.1 to 12.2 again, rebooted the computer. Opened Classic 12.2, started the sync on a few photos from the Cloud to Classic, and it appears the problem is fixed. The sync completed as it should. I'll continue to monitor it over the next few days. Thanks to the Team for the fix.

    Bruce Ward

    ColdForest
    ColdForest
    Inspiring
    February 20, 2023

    Ditto here (both wrt this issue and wrt following up on the forum/with Adobe). Win10 w/LrC 12.2.

     

    Did a lot of searching/experimenting (everything you - @reidthaler28 - indicate in your list except downgrading to 12.1, which I'd prefer to not do) and my sync is still "stuck". In my case the cloud drop down in LrC indicates a "Syncing 1 photo" forever; the LrC "Lightroom Sync" tab shows one stuck "upload" and 120 downloading items - this latter quantity changes whenever I have new photos on my Samsung Note 9 phone, they are likely stuck behind the one that's stuck uploading(?)...).

     

    Hopefully this issues gets addressed asap.

    J
    jimmsp
    Participating Frequently
    February 19, 2023

    Just saw your note on Victoria's site.

     

    For the record:

    my LR 12.2 was installed on 2/14? Creative Cloud says 5 days ago,

    Last successful sync from iPhone to desktop was 2/15/23, in the am AZ time.

    I have the latest Windows 11 OS, vers 22H2, updated 2/14/23.

     

    Jim

      B
      brucecarterwardAuthor
      Participating Frequently
      February 19, 2023

      Hey Rikk. Thanks for getting on this.

       

      Bruce Ward

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      February 19, 2023

      Updated: 3/8/23:

      Greetings, 

      Lightroom Classic 12.2.1 was released today and contains a single Windows-only fix for this issue. (Mac was not affected).  The temporary server-side fix will be reverted after this release, so it is important that you install the 12.2.1 update to maintain sync capability.  Thank you for your patience.

       

      Rikk

       

      The temporary fix on the server side has restored service.  We do need to issue a Lightroom Classic fix as well to complete this resolution on this issue. We will be reaching out to a few of you to download and verify the syncing fix on your machines.  Thank you for your help in resolving this issue. 

      The Lightroom Classic team has identified the issue and introduced a fix on the server side.  If you are a Windows Customer running Lightroom 12.2 and have files that are not syncing from the cloud, please restart your computer and launch Lightroom Classic 12. Make sure Sync is not paused in the Sync Panel (upper right) and allow your Lightroom application to sit idle while sync is reestablished. It may take a few minutes for the syncing to start. 
      Do the syncs complete now? 

      Please report back to this thread with your results so that the team can evaluate the effectiveness of the actions. 

      Thank you for your patience!

      Thank you for your reports. With your help we've identified the issue and are working on a fix. 
      Workaround: 
      If you updated to 12.2, are a Windows customer and have a mission-critical need for syncing: from or to the cloud, your best option is to temporarily revert to version 12.1 and allow your syncing to complete. 

      If you haven not updated from a previous version to the current LrC Version 12.2, are a Windows customer, and have a mission-critical need of syncing files to and from the cloud to your Lightroom Classic catalog you should wait to install the 12.2 update until we can issue a fix. 

      Files coming from non LrC syncing clients (Mobile, Web, Lightroom Desktop) should be safe in the cloud and will sync down to your catalog at a later date. 

      Item syncing from Lightroom Classic will remain on your file system and should sync once the issue is resolved. 
      Thank you for your patience while we resolve this matter. 

      Rikk Flohr: Adobe Photography Org
        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        February 19, 2023

        We are investigating.

         

        Is everyone on this thread a Windows user?

        What is the date of the last successfully synced file?

         

        Rikk Flohr: Adobe Photography Org
        J
        jimmsp
        Participating Frequently
        February 19, 2023

        Something has changed in the last few days. Last upload was 2-15.
        Today, just took 2 more shots with the iphone.
        The phone thinks they have been synced. My ipad confirms it.
        My LR Classic won't bring them down from the cloud despite multiple stops and starts, and even a reboot of the pc.

        harlanh20529054
        harlanh20529054
        Participating Frequently
        February 19, 2023

        Same issue.  I did the same steps except unistalling and reinstalling.  This has been going on for days at least.

        Califdan2
        Califdan2
        Inspiring
        February 19, 2023

        Me Too.   

        • Windows/10 and LrC 12.2.  Syncing photo from Pixel/7 (not pro). 
        • Verified image is in Adobe Cloud. 
        • LrC cloud icon shows green check mark and "all synced" text. 
        • Lightroom Sync tab In Preferences dialog shows one photo "Downloading".  Hasn't changed in 2 days.  Clicking on photo path in Preferences shows image in web browser.
        • Image does not appear in folder designated to receive new images from Adobe Cloud.

         

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