P: hangs When Importing

Thanks for letting us know.

@Rikk I've never heard the term application hang. Would that affect the whole laptop though? I've never had an android device connected when importing to Lightroom.

TomM's suggestion of changing the build previews seems to have done the trick though - I was able to import all my files yesterday without issue.

That would be an application hang - not a crash and wouldn't generate a useful log. 

The behavior you describe sounds like a similar issue where an Android device is connected during the Import. Is that the case with you?

@TomM 

Yes I was on a fairly tight budget when I had to upgrade my laptop. This was the best I could get at the time (I'll be upgrading again as soon as I can though that's for certain)

I think the preview choice might have solved my problem though - just imported a few thousands images in just a few minutes after changing preview to minimal. A few minutes is definitely an improvement over a few hours, thank you!

*Susan Dailey 

1) Based on your system info, it doesn't look like you're sailing the fastest ship in the fleet.  If you're trying to import tons of images, patience is probably the key.  You may also want to try importing in smaller chunks.

2) Probably fine there.

3) All it takes is one.  If you continue to have problems, my suggestion still holds. Eliminate the video files from the big import and do them separately.

4) Yep, your preview choice can have a big impact on import performance, especially on a slower computer.  The preview files get created in a folder alongside the catalog, so making sure your catalog is stored on a fast drive that has plenty of free space on it helps too.

@TomM 

1)

Lightroom Classic version: 10.4 [ 202108071231-af9219b9 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19042
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 1.1GHz
SqLite Version: 3.34.0
Built-in memory: 7959.4 MB
Real memory available to Lightroom: 7959.4 MB
Real memory used by Lightroom: 905.1 MB (11.3%)
Virtual memory used by Lightroom: 6329.5 MB
GDI objects count: 854
USER objects count: 2427
Process handles count: 2954
Memory cache size: 0.0MB
Internal Camera Raw version: 13.4 [ 872 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 25MB / 3979MB (0%)
Camera Raw real memory: 31MB / 7959MB (0%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info: 
DirectX: Intel(R) UHD Graphics (26.20.100.7870)

2) Primarily jpegs of varying resolutions, and some raw files (Pentax, Nikon and Fuji)

3) There are a few video files but they are few and far between

4) The previews do seem to be the thing causing the problem, but I didn't even know you could pick different preview levels, thanks for the link!

I am definitely not technically minded and I don't know much about computers truth be told.

@Rikk 

No I haven't seen a crash dialogue and I've never filled in a crash report. When Lightroom stops working it freezes my entire system and I have no choice but to shut my whole laptop down using the power button.

*gary_yarrow_7990346

This helped a little in that it's no longer completely freezing my computer, but it just took 5 hours to import 6,000 jpgs (most of them small files from years ago). Oh well...it's a little better at least!

We've reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe, Microsoft or Apple?