P: Import fails when it encounters a corrupt video file

[Immaculens]

Hello, since Lrc 14/14.01 I have not been able to import images from a favourite Win 10 folder.

Its where I keep all my misc stuff I download from the net, etc. 

Its called "Downloads & Software".

I try to import a jpeg and the progress bar on the top left just hangs there doing nothing.

I can import images from other folders.

I just created a new folder called 'New Folder' - and cut everything from with "Downloads and Software" and pasted it inside "New Folder".

I tried to import a jpeg and the progress bar on the top left just hangs there doing nothing.

So there is an issue that it does not want to import from the root folder - yet it imports images from subfolders.

Conversely - if I go to the root of New Folder - select an image and right-click and choose "Open With - Lightroom Classic" - it again shows the import progress bar but it just hangs.

I just put "New Folder"  into another folder - and tried to import from the root of New Folder - and I cannot.

No matter what I name that folder - or - if I cut all contents and paste into another folder - I cannot import from the root folder.

EDIT: see reply below about video files

[thomasm41488594]

Is there any update or advice regarding inability to import anything through Lightroom Classic 14.01?   Ever since i upgraded to 14.0.1 I cannot import from either my iphone or my Nikon camera.   They show up in Finder and Disk Utility as connected to the computer but they don't show up as source when I try to import.    This is extremely frustrating.   I reset all of the privacy and security settings on my iphone and it didn't make any difference.   I hoped the most recent updates to IOS and MacOS this week would make a difference but they do not.   It seems to be on the Adobe side.   

[hankkr]

My problems started after the update to LrC 14.0.1 as well. Here is what I discovered and my workaround.

1. The import hanging issue for me only happens on Windows 10. Windows 11 import works as expected.

2. Rather than import using the source and target folders method, I'm using the syncronize folder option.

3. First I create a folder in Lightroom under the folder I want my imported files to go into.

4. Then from Windows Explorer, I manually put my photos from any location into that folder.

5. Then I go back to Lightroom, right click on the newly created folder with the photos, and select Syncronize Folder.

6. Then it imports as expected. I'm importing .JPG only.

7. If there are video files in the folder you are trying to syncronize, it will hang just like the import wizard does.

8. It may be necessary to close LrC while you put the files into the new folder with Windows Explorer.

Anyway, works for me. I'm buying myself a new Win 11 computer for Christmas. Now I have the perfect excuse!

Good luck.

Hank

[brindle_6132]

Thank you!! A fix until the real fix. Most appreciated.

[matto59428643]

Indeed there is a problem with Nikon Transfer 2, unfortunately I found that out after reading your post :((

I can't understand why Adobe and Nikon can't check their products properly before releasing them 

[Immaculens]

I just looked at the foles in the root of the folder and saw two video files.

I deleted them. Tried to import from the root folder and yes - I successfully imported.

[KSNelson]

I have recently imported hundreds of images without problem.  However, one block of files appears to not have been imported, but apparently they have been.  They are just not showing are are not recognized as being imported.  If I press Import from this point, LrC hangs.  Files on either side of this block imported without problem and woithout hanging the program.

 

[Rikk Flohr: Photography]

See: https://community.adobe.com/t5/lightroom-classic-bugs/p-import-fails-when-it-encounters-a-corrupt-vi... 

Is this your issue?

[KSNelson]

When exiting the program,  LrC will not close because it says it still has tasks going, but after 6 hours, nothing had changed.

[KSNelson]

I read through that thread completely and although it sounds similar I am not sure it is exactly my issue.  But, I also didn;t see a solution.  What is odd to me is that files on either side of this block imported fine and quickly - nothing slow about the import.

[Rikk Flohr: Photography]

It looks like the next unrendered file is a video, making me suspicious that it is the issue. 

[KSNelson]

I removed the video file and now the file images are rendered, but the import still hangs.

[KSNelson]

I then tried to "synchronize" JUST that folder, and it worked.  Not sure why, but the removal of the video file certainly broke things loose, it appears.  

I remain puzzled as to why the more normal importing was not working.  It seems like the error with one file (the video file) should be handled as a single process error, separated out, and then the rest of the process continued.  Even better would be an error message saying something to the effect that a problem with a video file was encountered ...

Also, how can files actually be imported, or appear to be imported, but not seen? When I copied into the problem folder a file that I knew had the same name as one of the files that should have been imported, I got an official Adobe LrC pop up saying that file could not be moved into that folder because a file of that name already exists in there.  They are there; they just are not showing.  All because they couldn't or weren't imported because of a video file?

Thanks, Ric, by the way !!!

[mannymadethis_com]

Using windows 10, I encountered an issue when importing Raw photos mixed with videos, LR  does not import anything. In the import window, LR shows the previews and stops showing preview on the first video it encounters. 

Fix is to move the videos under a folder and restart the dialog window. 

[KSNelson]

Just gave this bug more credence this morning.  I moved the videos in a batch of new files to import and put them in another folder under the image folder.  As soon as I started to do the import, I saw that it had read the video files and included them in the intended import process, so I stopped right there.  I moved the video files' folder to above the image folder and started the import process again.  It went just fine.

So, watch out for those video files in and among your image files.  This shouldn't be a problem, but it sure appears to be.

[dieter_2742]

After I upgraded Lightroom Classic to 14.0.1 , I encountered the problem that I can no longer import any video to LightRoom Classic.

I got the problem down to the following test scenario:

- I have one folder with just one video file. The video has been recorded with a Google Pixel 6. It has an mp4 file extension and MediaInfo shows 

  - 1 video stream: HEVC - 20.7Mbps, 1920*1080 (16:9) at 30.000 fps, HEVC

  - 1 audio stream: AAC English, 192 Kbps, 48.0 KHz, 2 channels, AAC (LC)

- I successfully imported the same video file prior to the upgrade from a different folder

- when I use the import dialog I can see the file (it has a "selected" checkmark) and can specify into which collection to import to - however when I click on import just an empty progress bar is displayed in the upper left corner (it reads in german "Dateien am aktuellen Speicherort importieren" english translation might be something like "import to current location") of the screen but there is no progress at all ...

- The progress bar is not moving at all - when I click on the "x" to close the import I get a message box with an error message "no photos or videos found to import" ...

I upgraded camera raw to 17.0.1 (and rebooted) but this didn't change anything.

More details of my system:

Windows 10 Pro 22H2 with latest updates installed - installed in German

[moved from bugs to discussions according to the community rules - Mod.]

[GoldingD]

I upgraded camera raw to 17.0.1 (and rebooted) but this didn't change anything.

Why?

[GoldingD]

Their appears to be an issue with LrC v14.0.1 and Video files. Many members are having issues in Import if a video file exists in the source. Solution for that is to move the video file to a different source, then import the stills. But as to solving importing a video, apparently all fouled up.

Solution???

[dieter_2742]

No special reason - as Camera Raw is used by Lightroom Classic and there was no update for LRC 14.0.1 itself, I  just upgraded Camera Raw to check whether it would make any difference ...

[F. McLion]

Lightroom does not use CameraRaw. It has its own version integrated.

[burkhardh]

Yes indeed that solved my problem as well. Moving all mp4 files to a different folder and than the import works.

It's a workaround yes, but it's a pity that this takes so long to get fixed. Because it's significant extra work to get all the mp4 back into the correct folders afterwards.... Hoping Adobe can fix this soon. Thank you all for your help with this.!!

[innovative_Rocket15A8]

With 14.0.1. I now cannot Import (move) pictures and videos as before. Many hours later....Removing the MOV and MP4 files from the source folder seems to be a workaround and pictures (jpg, heic) import as before. 

Symptoms:

When attempting an import it will count the number of files to import. On the Import preview screen it will show the first few thumbnails untill it encounters the first video, thereafter just gray placehoplder boxes with file names. In bottom left corner messge shows "Loading dates...". At this point is is effectively hung, but for fact you can Cancel to get out. Even after a few hours there is no progress, and it never displays to which folder it will import the files to.

[KR Seals]

Take a look at this thread in this forum. It may be the same issue.

And this one, too.

[bpmurray]

Since I returned from a break with some 600 pics that I wanted to process, I found major issues with importing them. Typically I use Nikon's tools to import them to disk in folders by date, and then use LrC to import them in situ into the catalog. However, I found that the import process was hanging, so I tried importing them from each individual date folder. Some went well but some just wouldn't play ball. I have finally identified the issue: if there's an MP4 file in the folder, LrC just stops when it gets to it. I verified this by moving the MP4 files out of the problematic folders and the import just breezed through.

• The OS is Windows 10 Pro 22H2, build 19045.5131
• LrC version 14.0.1, build 202410161356-30922cfg
• The camera model is a Nikon D3300, recording both JPEG and NEF

[bpmurray]

Just to clarify, by "import" I mean using the import function with move or copy or add, as well as using synchronise.

[John R Ellis]

Moderators, @Rikk Flohr: Photography: Please merge with this thread about importing video on Windows 10:

https://community.adobe.com/t5/lightroom-classic-bugs/p-import-fails-when-it-encounters-a-corrupt-vi...