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pvamic41
Known Participant
August 11, 2023

P: LRc crashing every time I attempt to open. (8496103)

  • August 11, 2023
  • 30 replies
  • 1833 views

Mac OS - Ventura

LRc Version - whatever the latest is 12.4??

 

I was editing some pictures and selected the print module, and LRc crashed.  Now it will not open.  I do notice that LRc is trying to open the print module, then crashes.   I uninstalled LRc, restarted Mac, shut down Mac, nothing seems to work.  If I could get LRc ignore its previous state, i.e. print module, I think it would open again.  Is the a way to clean/clear the previous state.  Maybe I will have to do a fresh install, not thrilled about that but maybe the only way to fix this.  

Thanks for any assistance. 

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    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    August 17, 2023

    @pvamic41 

    I am not understanding "Opened print module, same thing, can't open LR.  "

    Are you saying Lightroom only crashes when accessing the Print Module?
    or
    Are you saying that after using the Print Module, Lightroom will not open again?

    Please explain in detail, step-by-step so I can understand. 

    Rikk Flohr: Adobe Photography Org
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      pvamic41Author
      Known Participant
      August 17, 2023

      I reset. 

      Opened print module, same thing, can't open LR.  

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        pvamic41Author
        Known Participant
        August 17, 2023

        I reset, now you want me to hit the print module ?

         

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          pvamic41Author
          Known Participant
          August 17, 2023

          OK.  Back in.  Did you want me to do the "reset procedure"?

            Rikk Flohr_Photography
            Community Manager
            Rikk Flohr_PhotographyCommunity Manager
            August 17, 2023

            @pvamic41 

            You might need to do a combo Clean Reinstall - Preference File reset.  Please follow these procedures

             

            Clean Lightroom Install Procedure

            Close Lightroom

            Restart the computer

            Use the Adobe Creative Cloud App to uninstall Lightroom

            Restart the computer

            Install Lightroom via the Creative Cloud App without launching any other programs.

            Restart the computer

            Launch Lightroom

            Wait 5 minutes

            This procedure works for both Lightroom Classic and Lightroom Desktop.

            If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences. 

             

            Reset Procedure:

            1. Close Lightroom.

            2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

            3. Overwrite the Preferences when prompted by the dialog.

            4. Close Lightroom.

            5. Restart Lightroom.

             

            Rikk Flohr: Adobe Photography Org
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              pvamic41Author
              Known Participant
              August 17, 2023

              Can someone tell me how to get into LRc now.  I downgraded to 12.0 but crashing on start.  Should I delete/change the "lock file"?  

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                pvamic41Author
                Known Participant
                August 17, 2023

                OK,  just upgraded to 12.5, went to print module and now I am back to where I started,  can't open LRc.  See video I attached when this started.  

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                  pvamic41Author
                  Known Participant
                  August 17, 2023

                  thanks I found it,  updating now.  

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                    oaltun
                    Participating Frequently
                    August 17, 2023

                    @Rikk Flohr: Photography ok thank you for the clarification. Should I create a new thread then ?

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                      pvamic41Author
                      Known Participant
                      August 17, 2023

                      Sorry, I dont know what that means -Pinned post.  I'm getting to old for this stuff 😞 

                       

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