P: LrC Crashing when creating a mask

[AMYM17]

For the past few weeks, LrC is crashing when I attempt to create a mask, any mask.  I have not found a workaround.

I am using Version 12.3 on a Mac Studio, which is also up to date.

[Rikk Flohr: Photography]

We've identified this bug as already filed in our system. A fix should be released shortly. 

[Rikk Flohr: Photography]

Greetings all,

Updates for Adobe Photography products have been released.  The June 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for your patience.

[Miatadude]

I am experiencing the crash only when trying to mask people. If I mask Subject (that happens to be a person) no issues, but using the People AI mask it crashes almost immediately. I am on a Mac M1 Max Studio, 64GB memory, Ventura v13.4, LRC 12.4 (it fails on 12.3 as well).

[AMYM17]

I'm still having this issue.  When I open the mask, lightroom crashes.  It doesn't matter which mask. 

[AMYM17]

I continue to have this issue.  Lightroom Classic is crashing when trying to create a mask, any mask.  I have my computer and version up to date and am VERY frustrated that I'm still having this problem.  It has disrupted my workflow!!!!!

[DdeGannes]

@AMYM17 , could you please post your Operating System number and LrC number you are currently working with?

[AMYM17]

I am using macOS Ventura 13.4.1,  Lightroom 12.5, Camera Raw 15.5

[Miatadude]

*** RESOLVED ***

An update to my previous post of June. I had previously been doing some studio work, and was tethering my camera to LrC. I had been annoyed with the constant requests to re-start LrC with Rosetta (which is necessary when tethering), so I had set the app to always use Rosetta. The performance hit was negligable so was not of concern to me. At that point I forgot about it and moved on. In troubleshooting this issue when it came up months later, I tried disabling the forced use of Rosetta and my crashes went away! Subsequently, I have turned it on/off multiple times and confirmed this was the issue. It only affects Masking AI on people. No other masking AI scenarios caused a crash, even if masking a subject that happened to be a person. Seems like a bug Adobe should fix, or fix the requirement to run LrC under Rosetta when tethering completely.

I'm on a Mac, and to check this out do the following:

1. Open Finder window

2. Go to Applications folder

3. Find the Adobe Lightroom Classic executable "Adobe Lightroom Classic.app"

4. Right click the executable and in the menu select Get Info

5. Under the General category look for the checkbox entitled "Open using Rosetta"

6. Selecting this will force LrC to open using the Rosetta app, de-selecting will open LrC without.

Hope this helps!!

Ken

[naldeau49]

i'm still having this problem with masks crashing LR classic 13.0.2. it was intermittent previously but now select subject seems to consistenttly crash LR from either the mask window or the create mast tab. selecting brush mask also crashes sometimes. have tried keeping the select subject window closed but doesn't help.

using LR 13.0.2, camera raw 16.0 on a Macbook pro M1 max with 32 gigs of ram. LR is set to use rosetta. 

[Leslie32576000aljq]

I uploaded the most recent Lightroom Classic, 13.1 and it still shuts down when I try to create a mask.

11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz

16.0 GB (15.7 GB usable) RAM

64-bit operating system, x64-based processor

Windows 10 Enterprise

HP Elitebook

[naldeau49]

after more digging around support i may have solved my mask crash problem with this file and directions: https://helpx.adobe.com/camera-raw/kb/acr-gpu-faq.html#lens-blur

the DisableGPUInference file seems to have alleviated the problem for me.

[Teodora37355543xjyj]

Hi, 

I also hava problems with any mask in Lightroom. When I select the desired object or space the mask turns black and it is impossible to edit them. What should I do? Please help!!!

Cheers

Teodora

[RecuredUniverse]

I am using version 13.4 and also experiencing this issue. All I do is selecting the masking button and my application immediately crashes. I am building frustration with this problem. I have reinstalled the application and am still having this same issue.

[mzeechoi]

Have been having the issue Since a week now... Checking my task manager I thought I don't have enough free resources... But Lightroom would hang up right after I click the masking section button... It's a big pain...

[Wil.Zaid]

je suis dans le même cas. les fonctionnalités de masques s'arrêtent de fonctionner. impossible d'enchainer plusieurs photos.

[marjanv22503002]

I have been experiencing the same problem for a few days, before that it was ok.

LrC ver. 13.5.1 (up-to-date).

Lightroom stops responding as soon as I switch to the masking tool - detecting people never ends.

I there any solution?

[mzeechoi]

The thing that worked for me was updating my nvidia 1080 graphics driver which i hadnt updated in a while...

[marjanv22503002]

Thanks. I have the latest NVIDIA driver.

[francisco_9608]

Hola cuando intento descargar ese archivo me abre una pestaña en el explorador con la siguientes palabras "

Disable GPU Inference 
y no me descarga ningún archivo... 
alguien sabe donde puede conseguir este archivo? No se puede trabar así me estoy volviendo loco. 

Gracias!!!