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P: LrC v15 - System Info error: Unexpected error performing command: ?:0: attempt..

Enthusiast ,
Oct 30, 2025 Oct 30, 2025

Hi.

In Lightroom Classic v15.0 System Info is broken.
When I press "Help > System Info..." I get following error message:

SystemInfoBug.jpg

I've debugged this and it turns out this is because I have unsupported GPU (GPU acceleration disabled).
When gathering System Info, Lightroom calls AgImageIO.gpuVRAMTotalBytes() which returns nil.
And then Lightroom fails when trying to convert that nil into megabytes using division.
Similar issue was present in initial release of Lightroom Classic v12 (v12.0) and was fixed after my report at that time, and here we have it again...
To resolve, just change "AgImageIO.gpuVRAMTotalBytes()" to "AgImageIO.gpuVRAMTotalBytes() or 0".
Please fix this, because in my opinion System Info should work no matter if GPU is supported or not.
@Rikk Flohr: Photography

 

Previous report for LrC v12.0 if this may be helpful, issue is exactly the same:

https://community.adobe.com/t5/lightroom-classic-bugs/p-unable-to-view-system-info/idi-p/13277112

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correct answers 1 Pinned Reply

Adobe Employee , Oct 31, 2025 Oct 31, 2025

I can recreate this with the Microsoft BD fallback driver, and that could be the case with unsupported GPU's. I've shared this with the team for review.

 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

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LEGEND ,
Oct 30, 2025 Oct 30, 2025

[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

 

I was able to requickly reproduce the problem by disabling the GPU, an Intel Graphics integrated GPU, in my ASUS mini PC:

 

johnrellis_0-1761841493280.png

 

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Adobe Employee ,
Oct 31, 2025 Oct 31, 2025
LATEST

I can recreate this with the Microsoft BD fallback driver, and that could be the case with unsupported GPU's. I've shared this with the team for review.

 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

Status Investigating
Translate
Report