• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

P: Mouse click inaccuracy : Straighten tool & Eye dropper on High DPI monitors at 250% OS scaling

Explorer ,
Jun 27, 2022 Jun 27, 2022

Copy link to clipboard

Copied

On a HightDPI laptop, the straighten tool and the eye dropper do not click where the mouse points. This is a big enough problem because it makes these tools unusable. Unfortunately, this seems to be a problem of more than six years and still has not been fixed (https://community.adobe.com/t5/lightroom-classic-bugs/p-white-balance-dropper-target-location-is -offset-on-high-dpi-windows-devices / idi-p / 12250363). Could I get information on how this fix stands, especially since Photoshop doesn't have this problem, for example? I have an ASUS ProArt Studio laptop with a 16 "4K monitor with a 250% monitor setting.

Bug Investigating
TOPICS
Windows

Views

1.7K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Sep 27, 2023 Sep 27, 2023

We have not reproduced this internally but are investigating. 

@Ian Lyons  Thank you for helping clean up the multiple threads. 

 

Status Investigating

Votes

Translate

Translate
50 Comments
Community Expert ,
Sep 27, 2023 Sep 27, 2023

Copy link to clipboard

Copied

@GoldingD can you reproduce the scaling issue on another display or is it unique to the Asus Pro Art

Votes

Translate

Translate

Report

Report
Explorer ,
Sep 27, 2023 Sep 27, 2023

Copy link to clipboard

Copied

In the Windows setting it is 250%, in Lightroom it is Automatic (which also means 250%). I tried to set both separately and simultaneously, always restarting Lightroom, of course. The error only disappears if I set a smaller magnification in Windows, say 150%. I also think this is a Lightroom bug.

The mouse problem you mentioned may be the same, although reducing the font size in Lightroom didn't help for me.

Votes

Translate

Translate

Report

Report
Explorer ,
Sep 27, 2023 Sep 27, 2023

Copy link to clipboard

Copied

Thank you for the comment, yes, I came to this too, but it was not by chance that I bought a 4K monitor. 😞

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Sep 27, 2023 Sep 27, 2023

Copy link to clipboard

Copied

We have not reproduced this internally but are investigating. 

@Ian Lyons  Thank you for helping clean up the multiple threads. 

 

Rikk Flohr: Adobe Photography Org
Status Investigating

Votes

Translate

Translate

Report

Report
Explorer ,
Sep 27, 2023 Sep 27, 2023

Copy link to clipboard

Copied

If I reduce the font size in Lightroom or the magnification of Windows 11 to 150%, the error disappears (but the letters become unreadably small).

Votes

Translate

Translate

Report

Report
LEGEND ,
Sep 27, 2023 Sep 27, 2023

Copy link to clipboard

Copied

quote

In general, I think that a well-functioning support should definitely respond to a user, even if they don't think the problem is theirs.


By @Péter Kollányi

 

Remember, or be aware, that this community site is not the Adobe Support site. The community pages are for customers to communicate with other users. Sometimes actual Adobe employees may interact in the community pages, but not often.

 

Now, that being said. In this now merged discussion, I see that one Adobe employee has responded.

 

Oh, and moved back inot Bugs.

 

Votes

Translate

Translate

Report

Report
LEGEND ,
Sep 27, 2023 Sep 27, 2023

Copy link to clipboard

Copied

quote

If I reduce the font size in Lightroom or the magnification of Windows 11 to 150%, the error disappears (but the letters become unreadably small).


By @Péter Kollányi

 

While I know that you probably want to get out every pixel you paid for on the 4K display. Perhaps consider reducing the resolution from 3840x2160, to 2560x1440, and not LrC Font size of 200 or above, and see if the words are readable.

 

Note, you might want to set the LrC font to medium before altering the resolution.

Votes

Translate

Translate

Report

Report
Explorer ,
Sep 28, 2023 Sep 28, 2023

Copy link to clipboard

Copied

If this is not the official support page, then what is, because Adobe redirects here from the support page.

Votes

Translate

Translate

Report

Report
LEGEND ,
Sep 28, 2023 Sep 28, 2023

Copy link to clipboard

Copied

quote

If this is not the official support page, then what is, because Adobe redirects here from the support page.


By @Péter Kollányi

 

Official support is typically via starting a chat. Most Adobe web pages have a Virtual Assistant button to start that. Initial chat is with a computer, You then insist on contacting a person. And then you might insist on a phone call.

 

This page for example:

https://helpx.adobe.com/tech-comm-suite/customer-support.html

or, perhaps a better example:

https://helpx.adobe.com/support/lightroom-classic.html

 

In theory, a phone number exists (perhaps another member has that)

/followup/if you use google on "Adobe Support Number" a few show up/

 

Be aware that the customer support appears to be out sourced, not a good thing.

 

Pawing off customers to the community pages appears to be a bad practice by some of those out sourced Adobe customer support employees. I was not aware some web pages did so, unless as a caveat of if help was not of value try the community pages. Basically that is offloading you to other customers that might perhaps be of help.

/followup/ Ah, I see, in a least one Adobe web page, you see "Get Answers from the Adobe Forums Community" I see that could imply a support page, but Community pages on the web are typically not support pages.

 

Now that is all about when you need to talk to someone. Adobe also has many support documents online for support. 

Votes

Translate

Translate

Report

Report
Community Expert ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

I think you will find Adobe Support is not outsourced but handled by Adobe employees in another location.... Adobe has many, many locations/offices globally.

Votes

Translate

Translate

Report

Report
Explorer ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

There would be nothing wrong with this, if they shared an official support place with users, especially paid users, where errors can be reported. Currently, Adobe redirects here, which it then either reads or doesn't. But I think we have deviated a lot from the original problem. Although I had to post that criticism of the support, at least now it seems that they have started to deal with the error, at least based on the feedback. I'm happy about that now. Now let's focus on the error!

Votes

Translate

Translate

Report

Report
Community Expert ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

Yes, let's keep on the page ....

Regards from the Gulu branch office 😉

Votes

Translate

Translate

Report

Report
Explorer ,
Feb 21, 2024 Feb 21, 2024

Copy link to clipboard

Copied

I also bought a 27" ASUS PA279CRV 4K monitor in addition to my previously mentioned laptop with a 4K monitor. On this monitor, it is enough to set the monitor scaling to 150% in Windows 11. Unfortunately, the positioning problem also occurs on this monitor. .

Votes

Translate

Translate

Report

Report
Explorer ,
Feb 21, 2024 Feb 21, 2024

Copy link to clipboard

Copied

Why is it that Photoshop can be easily dragged from one monitor to another and rescales normally, and Lightroom produces all kinds of problems in the scaling of the user interface elements and in some places in the positioning of the mouse? The same company develops both products, so the company has the knowledge to develop "High Dpi" compatible software. Note: I use the "Font size: Automatic (default)" setting in Lightroom Classic.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 16, 2024 Dec 16, 2024

Copy link to clipboard

Copied

I created a color range mask in Lightroom Classic v14.1.1 On Windows 11 Home Edition but when trying to select a color, the actual color selected is below the pointer instead of the tip of the pointer.  I created the attached video to demo it.  Although the tip of the pointer is in the red area, it selects from the green area.  Also I can't click on the handle to move it to the green area because doing so again just re-selects an area below the pointer. 

 

Same thing happens when creating a luminance mask but the other masks (brush, radial gradient) don't exhibit this issue.

 

Interestingly, I tried creating the demo using the screen recording option in the Snipping Tool but it caused my pointer to change to an eyedropper and was selecting colors/luminance values correctly!  So I recorded the demo on my phone to show the issue.

 

Here's the system info.  Any help is appreciated.

 

Lightroom Classic version: 14.1.1 [ 202412150940-551fb044 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.26100
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 1.9GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Power Source: Plugged In
Built-in memory: 31817.8 MB
Dedicated GPU memory used by Lightroom: 516.9MB / 7957.0MB (6%)
Real memory available to Lightroom: 31817.8 MB
Real memory used by Lightroom: 2265.7 MB (7.1%)
Virtual memory used by Lightroom: 2872.4 MB
GDI objects count: 1102
USER objects count: 3485
Process handles count: 5780
Memory cache size: 0.0MB
Internal Camera Raw version: 17.1 [ 2098 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 31MB / 15908MB (0%)
Camera Raw real memory: -394MB / 31817MB (-1%)

Cache1:
Final1- RAM:21.0MB, VRAM:110.0MB, test.tif
NT- RAM:21.0MB, VRAM:110.0MB, Combined:131.0MB

Cache2:
m:0.0MB, n:9.3MB

U-main: 97.0MB

System DPI setting: 240 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 1440 pixels
Displays: 1) 3840x2400
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 4060 Laptop GPU (32.0.15.6636)
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\dbl73.DAVE-LAPTOP2\Pictures\Lightroom\Master Catalog.lrcat
Settings Folder: C:\Users\dbl73.DAVE-LAPTOP2\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) ASUSDCP
3) DxO PureRAW 4
4) DxO PureRAW 4 Importer
5) Flickr
6) Nik 7 HDR Efex
7) Plugin Parameters
8) Topaz Photo AI

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

Votes

Translate

Translate

Report

Report
Engaged ,
Dec 16, 2024 Dec 16, 2024

Copy link to clipboard

Copied

Hu, that is interesting.

 

This is just a shot in the dark, but did you enlarge the pointer size, by any chance? I know there are some quirks with larger pointers on macOS but you're on Windows, so that might not be it. Worth taking a look at though?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 17, 2024 Dec 17, 2024

Copy link to clipboard

Copied

Thanks for the suggestion but I already tried that based on reports of similar problems I found. 

I also have the problem using my laptop trackpad (after totally uninstalling mouse drivers/software) so I don't think it's an issue with my Bluetooth mouse. 


Votes

Translate

Translate

Report

Report
Community Expert ,
Dec 17, 2024 Dec 17, 2024

Copy link to clipboard

Copied

I don't know how that is on Windows, but in MacOS a bigger cursor had nothing to do with what mouse (or trackpad) you use. It is a separate setting.

 

-- Johan W. Elzenga

Votes

Translate

Translate

Report

Report
LEGEND ,
Dec 17, 2024 Dec 17, 2024

Copy link to clipboard

Copied

Actually, please walk us thru a new mask, starting with no mask. step by step, and do not use keyboard shortcuts (or if you do, then record your voice doing so, telling us what you are doing). I fr on need to see the steps taken that got you to that point.

 

Votes

Translate

Translate

Report

Report
Community Expert ,
Dec 17, 2024 Dec 17, 2024

Copy link to clipboard

Copied

@GoldingD The OP posted a video that clearly shows the problem.

 

-- Johan W. Elzenga

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 17, 2024 Dec 17, 2024

Copy link to clipboard

Copied

I had to keep the video short because posts are limited to 47MB attachements so here are the steps I took to try to clearly demonstrate my issue:

 

1) I created a jpg in Photoshop with the red/green/blue areas shown in the video

2) I imported it into Lightroom Classic

3) typed "d" to go into the develop module

4) selected the Mask icon

5) selected Range then Color Range

 

At this point I started recording and took the following steps:

 

1) Moved the tip of the pointer to the red area just above the green area.  You can see in the video that the top half of the pointer is in the red and the bottom half is in green.

 

2) Left mouse click to select the color.  I expected it to select red but you can see from where the mask pin was placed and the Color Range indicator that green was selected.

 

3)  The rest of the mouse movements in the video are just drawing your attention to the pin placement and Color Range indicator. (I have a button on my mouse set to magnify the area around the cursor)

 

Note that I did not touch anything on the keyboard during the video.

 

I think the selection is being made as though it was an eyedropper instead of a pointer as that seems to be where the pin is being placed. 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 17, 2024 Dec 17, 2024

Copy link to clipboard

Copied

What happens if you set your Hi DPI Mode in Windows to 200% instead of 240%?

Rikk Flohr: Adobe Photography Org

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 17, 2024 Dec 17, 2024

Copy link to clipboard

Copied

Huh! That made a difference.  At 200% it shows an eyedropper and selects the correct color at the end of the eyedropper.  But at 225% and the Windows 11 recommend 250% it shows as a pointer and selects the wrong color.

 

Only problem is at 200% I have a hard time reading the screen )-:

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 17, 2024 Dec 17, 2024

Copy link to clipboard

Copied

Try increments of 50% - my guess is 200/300 will give good results but in between it won't

 

Rikk Flohr: Adobe Photography Org

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 17, 2024 Dec 17, 2024

Copy link to clipboard

Copied

LATEST

No.  200% works but 300% does not. 400% also does not work.  At 200% the cursor shows as an eyedropper and selects the correct color.  Anything above 200% the cursor shows as a standard mouse pointer and selects the wrong color.

Votes

Translate

Translate

Report

Report