• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
80

P: Panels and filmstrip black when switching to Develop

Community Beginner ,
Sep 25, 2016 Sep 25, 2016

Copy link to clipboard

Copied

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.
RackMultipart20160925120518s3z-67767e8f-a774-4727-b759-11eddc593416-1834522346.jpgRackMultipart20160925120518s3z-67767e8f-a774-4727-b759-11eddc593416-1834522346.jpg

Bug Fixed
TOPICS
macOS , Windows

Views

568

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 3 Correct answers

Adobe Employee , Dec 13, 2017 Dec 13, 2017
Hi all,

As Simon and Jeff have already mentioned in this thread, please make sure your macOS is updated to at least macOS Sierra 10.12 and at least Lightroom Classic 7.0 or Lightroom 6.13.

The best combo to avoid this issue is being on macOS High Sierra 10.13 and Lightroom Classic 7.1 or Lightroom 6.13.

The team has worked pretty hard with Apple to get this issue to stop appearing with macOS Sierra 10.12 and macOS High Sierra 10.13. Improvements were made in 10.12 and iterated upon for 10.13.

If yo...

Votes

Translate

Translate
Adobe Employee , Oct 27, 2017 Oct 27, 2017
Hi Steve,

As noted before, this is a bug introduced at the macOS level. Through collaboration with Apple, they have made a fix in the later version of the macOS update. So the right thing to do is to update to the more recent version of macOS when possible.

Having said that, Lr team have done our best to workaround this issue for the cases that we can reproduce for macOS 10.11.6. But there is a limit can Lr can do.

Hope you understand the situation.

Votes

Translate

Translate
Adobe Employee , Apr 11, 2017 Apr 11, 2017
This should now work correctly in Lightroom CC2015.10/6.10 or later on macOS Sierra (10.12) or later. Don't hesitate to let us know if you see the issue again on the current macOS, and if you do, what triggers it.  Please update your system and let us know if you have any additional issues. 


Additional information on this update can be found here: http://blogs.adobe.com/lightroomjournal/2017/04/lightroom-cc-2015-10-now-available.html

Votes

Translate

Translate
replies 344 Replies 344
344 Comments
LEGEND ,
Oct 19, 2017 Oct 19, 2017

Copy link to clipboard

Copied

After the upgrade to Lightroom 7.0 ("Classic CC") on windows 10 it' suddenly there:
Lightroom Classic-versie: 7.0 [ 1140024 ]
Licentie: Creative Cloud
Besturingssysteem: Windows 10
Versie: 10.0
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 4
Processorsnelheid: 2,3 GHz
Ingebouwd geheugen: 8072,9 MB
Beschikbaar fysiek geheugen voor Lightroom: 8072,9 MB
Fysiek geheugen gebruikt door Lightroom: 893,2 MB (11,0%)
Virtueel geheugen gebruikt door Lightroom: 932,7 MB
Aantal GDI-objecten: 656
Aantal gebruikersobjecten: 1920
Aantal proceshandelingen: 2336
Cachegeheugengrootte: 257,4MB
Maximumaantal door Camera Raw gebruikte threads: 3
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 274MB / 4036MB (6%)
Fysiek geheugen Camera Raw: 280MB / 8072MB (3%)
Dpi-instelling systeem: 96 dpi
Bureaubladcompositie ingeschakeld: Ja
Schermen: 1) 1600x900
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

GPU-info: 
DirectX: AMD Radeon HD 8870M



Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Bibliotheekpad: C:\Users\Robert\Pictures\Lightroom\Lightroom Catalog-2.lrcat
Map Instellingen: C:\Users\Robert\AppData\Roaming\Adobe\Lightroom

Geïnstalleerde plug-ins: 
1) HDR Efex Pro 2

Config.lua-vlaggen: None

Adapter 1: Leverancier : 10

Votes

Translate

Translate

Report

Report
Engaged ,
Oct 19, 2017 Oct 19, 2017

Copy link to clipboard

Copied

Here is something I got on the classic version

RackMultipart201710191156471t3-ff8cfeca-90d0-4c4f-9786-a4c7766c4eb0-1160251990.png
RackMultipart20171019205348elz-b2c34acd-19e0-40a1-be18-2e5e1c9d7805-729687400.png

Votes

Translate

Translate

Report

Report
LEGEND ,
Oct 22, 2017 Oct 22, 2017

Copy link to clipboard

Copied

The problem of the panels blacking out continues with the new lightroom classic.  I think I've had this problem in pretty well every version of lightroom. Mac El Capitan 10.11.6

Votes

Translate

Translate

Report

Report
LEGEND ,
Oct 23, 2017 Oct 23, 2017

Copy link to clipboard

Copied

Just installed LR Classic on Mac @ OS Sierra 10.12.6. Screens stilllllllll going BLACK! Adobe has not resolved this issue YET?

Votes

Translate

Translate

Report

Report
LEGEND ,
Oct 23, 2017 Oct 23, 2017

Copy link to clipboard

Copied

Yup, same here!! I'm getting seriously pissed off with Adobe! RackMultipart20171023124692nfq-1d028c53-c88f-4a3c-b4fb-be8826ed9678-298944781.jpg

Votes

Translate

Translate

Report

Report
New Here ,
Oct 23, 2017 Oct 23, 2017

Copy link to clipboard

Copied

That's very interesting.  Up until now I believe all the reports have been from Mac users, and there was a post here from Adobe three months ago saying that they filed a Radar (bug report) with Apple.

Votes

Translate

Translate

Report

Report
New Here ,
Oct 24, 2017 Oct 24, 2017

Copy link to clipboard

Copied

same problem with me. I experienced panels blacking for a period with LR 2015.12 on Mac El capitain 10.11.6. Then the problem disappeared but has come up again with installing the new Lightroom classic. I am very upset because I do not see any support from either Adobe and Apple. No one seems to take care

Votes

Translate

Translate

Report

Report
LEGEND ,
Oct 24, 2017 Oct 24, 2017

Copy link to clipboard

Copied

I am with you, I got tossed back & forth from Adobe to Apple.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 27, 2017 Oct 27, 2017

Copy link to clipboard

Copied

LR still goes black on my laptop since I upgraded to LR Classic.  I am using MAC 10.11.6  ADOBE FIX THIS NOW!!!!!!  QUIT passing the buck.  I would hate to move over to the other product that is out there.  From the reviews, it is much better.......  It would take alot of time to move, it might be worth it.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 27, 2017 Oct 27, 2017

Copy link to clipboard

Copied

Hi Steve,

As noted before, this is a bug introduced at the macOS level. Through collaboration with Apple, they have made a fix in the later version of the macOS update. So the right thing to do is to update to the more recent version of macOS when possible.

Having said that, Lr team have done our best to workaround this issue for the cases that we can reproduce for macOS 10.11.6. But there is a limit can Lr can do.

Hope you understand the situation.

Votes

Translate

Translate

Report

Report
Participant ,
Oct 27, 2017 Oct 27, 2017

Copy link to clipboard

Copied

Actually no--I don't understand this situation.  So let me get this straight--Apple has a bug in their OS that only affects Lightroom---to me, thats not a bug, thats a microscopic creature that doesn't effect anything but your software.  In other words, I don't buy you passing the buck.  Using your criteria, should I assume that it's Apples fault that your product runs so slow and seems to be aggravating more people daily? Is it Microsoft's problem too?  Just fix the problem--it's been going on for way to long. 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 27, 2017 Oct 27, 2017

Copy link to clipboard

Copied

From what I have read in the previous replies, LR still has the problem in Sierra.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 27, 2017 Oct 27, 2017

Copy link to clipboard

Copied

Hi Steve, macOS 10.13 + Lr Classic CC (or Lr 6.13) is the best combination for the fix. 

Hi David, Except in this case, Lr has no part in rearranging the Windows when the black panel bug happens. It happens transparently to Lr. You should trust the experts from Apple and Adobe in investigation the issue.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 27, 2017 Oct 27, 2017

Copy link to clipboard

Copied

WOW Mr Chen-"You should trust the experts from Apple and Adobe in investigation the issue."  That is quite a statement to make from a company that has NOT made significant progress in dealing with this issue for I do not know how long.  There have been more than a few with that configuration or one very similar that CONTINUE to have these issues.  PLEASE do not throw the expert card out unless your companies willing to step up and resolve these EXTREMELY long standing issues that have crossed over multiple OS and LR updates that never quite fix it.  THAT is very disingenuous of you.  

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 27, 2017 Oct 27, 2017

Copy link to clipboard

Copied

I never had any blackouts when I was using LR 6. The stand alone product.  This seems to start when Adobe went to LR CC. 

Votes

Translate

Translate

Report

Report
Explorer ,
Oct 31, 2017 Oct 31, 2017

Copy link to clipboard

Copied

Since no other software that I know of has this problem with macOS, it seems to me that the bug is a problem with Lightroom, not with macOS, and Adobe should be able to fix their software, if they stake some responsibility and care about their customers. Terrible behavior from Adobe to simply push this off onto Apple, or onto customers to upgrade their OS (which may or may not actually work).

I continue to have this blackout problem on El Capitan 10.11.6 for many months, thru multiple Lightroom versions.

Votes

Translate

Translate

Report

Report
Engaged ,
Oct 31, 2017 Oct 31, 2017

Copy link to clipboard

Copied

Finally this problem has diminished for me.

RackMultipart2017103113005013m-c01cf411-5138-41b1-8e82-a17837cefb04-1421568620.png

RackMultipart2017103171644udkp-c2c3bb66-a908-40e2-afdc-0cab061e5894-523884956.png

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 01, 2017 Nov 01, 2017

Copy link to clipboard

Copied

Still having this issue after updating to the newest MacOS and version of Lightroom Classic:

El Capitan 10.11.6

LR Classic 7.0.1

Mac Pro (Late 2013)
3.5 GHz 6-Core Intel Xeon E5
64GB 1866 MHz DDR3 ECC
AMD FirePro D500 3072 MB

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 01, 2017 Nov 01, 2017

Copy link to clipboard

Copied

El Capitan is pretty old. You shouldn't hit this issue in Sierra or High Sierra.

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 01, 2017 Nov 01, 2017

Copy link to clipboard

Copied

Yes this issue will not go away until Adobe repairs the issue, they told me it was there issue and are working on it. It is not your computer! Have you tried to minimize LR and than expand/ It works most of the time but not every time fo rme.

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 03, 2017 Nov 03, 2017

Copy link to clipboard

Copied

Minimizing and expanding (Hide/Show from the task bar) works for me, but it is still painful, and should be an embarrassment for Adobe. The blackout happens multiple times per hour. Since other Adobe apps, like Photoshop, do not have this problem, it is clearly an issue with Lightroom, not with Apple. El Cap is not that old. No excuses to not support it. And as others have reported, it is still happening with Sierra.

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 03, 2017 Nov 03, 2017

Copy link to clipboard

Copied

Yes it is painful but this is better than spending hours on the phone with Adobe only to given the run around and still have the same issue.

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 05, 2017 Nov 05, 2017

Copy link to clipboard

Copied

New problem for me with Lightroom Classic CC. Identical behavior. only solution has been to quit / restart. Happens going in and out of Develop mode. Killing my workflow after big shoots. If Adobe says Lightroom Classic CC can't run on mac 10.11+, then my choice is todrop $4,000 on a new Mac or get out of Lightroom. Need a Lightroom version that runs on El Cap.

1. OSX El Capitan 10.11.8
2. Your Lightroom version (Help>System Info...)

3.  Running on Quad Mac Pro Early 2009 that cannot run 10.12 / Sierra.

Votes

Translate

Translate

Report

Report
New Here ,
Nov 11, 2017 Nov 11, 2017

Copy link to clipboard

Copied

It's absolutely obnoxious. I run version 7.0.1 on El Capitan 10.11.6 and it just keeps happening over and over again and again. ARRG!!!

Votes

Translate

Translate

Report

Report
New Here ,
Nov 17, 2017 Nov 17, 2017

Copy link to clipboard

Copied

Me too - A real pain!

Votes

Translate

Translate

Report

Report