Skip to main content
Participant
September 25, 2016

P: Panels and filmstrip black when switching to Develop

  • September 25, 2016
  • 344 replies
  • 5197 views

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.

This topic has been closed for replies.

344 replies

Legend
November 1, 2017
El Capitan is pretty old. You shouldn't hit this issue in Sierra or High Sierra.
Inspiring
November 1, 2017
Still having this issue after updating to the newest MacOS and version of Lightroom Classic:

El Capitan 10.11.6

LR Classic 7.0.1

Mac Pro (Late 2013)
3.5 GHz 6-Core Intel Xeon E5
64GB 1866 MHz DDR3 ECC
AMD FirePro D500 3072 MB
Inspiring
October 31, 2017
Finally this problem has diminished for me.



Known Participant
October 31, 2017
Since no other software that I know of has this problem with macOS, it seems to me that the bug is a problem with Lightroom, not with macOS, and Adobe should be able to fix their software, if they stake some responsibility and care about their customers. Terrible behavior from Adobe to simply push this off onto Apple, or onto customers to upgrade their OS (which may or may not actually work).

I continue to have this blackout problem on El Capitan 10.11.6 for many months, thru multiple Lightroom versions.
Participating Frequently
October 27, 2017
I never had any blackouts when I was using LR 6. The stand alone product.  This seems to start when Adobe went to LR CC. 
Participating Frequently
October 27, 2017
WOW Mr Chen-"You should trust the experts from Apple and Adobe in investigation the issue."  That is quite a statement to make from a company that has NOT made significant progress in dealing with this issue for I do not know how long.  There have been more than a few with that configuration or one very similar that CONTINUE to have these issues.  PLEASE do not throw the expert card out unless your companies willing to step up and resolve these EXTREMELY long standing issues that have crossed over multiple OS and LR updates that never quite fix it.  THAT is very disingenuous of you.  
Adobe Employee
October 27, 2017
Hi Steve, macOS 10.13 + Lr Classic CC (or Lr 6.13) is the best combination for the fix. 

Hi David, Except in this case, Lr has no part in rearranging the Windows when the black panel bug happens. It happens transparently to Lr. You should trust the experts from Apple and Adobe in investigation the issue.
Participating Frequently
October 27, 2017
From what I have read in the previous replies, LR still has the problem in Sierra.
Rextilleon
Inspiring
October 27, 2017
Actually no--I don't understand this situation.  So let me get this straight--Apple has a bug in their OS that only affects Lightroom---to me, thats not a bug, thats a microscopic creature that doesn't effect anything but your software.  In other words, I don't buy you passing the buck.  Using your criteria, should I assume that it's Apples fault that your product runs so slow and seems to be aggravating more people daily? Is it Microsoft's problem too?  Just fix the problem--it's been going on for way to long. 
Adobe Employee
October 27, 2017
Hi Steve,

As noted before, this is a bug introduced at the macOS level. Through collaboration with Apple, they have made a fix in the later version of the macOS update. So the right thing to do is to update to the more recent version of macOS when possible.

Having said that, Lr team have done our best to workaround this issue for the cases that we can reproduce for macOS 10.11.6. But there is a limit can Lr can do.

Hope you understand the situation.