Inspiring

P: Photo import from iPhone fails after updating on iOS 10.2

Forum|Forum|9 years ago
January 4, 2017
20 replies
794 views

Photo import from iphone to Lightroom 6 fails after updating on iOS 10.2. I'm using Lightroom 6 for Mac running on Macbook Pro/El Capitan. Photo import from iphone to Lightroom did work properly until the last iOS update. Now photos are not listed to choose them for import when I choose my iphone as source in the import dialogue. It's funny but when I switch off and then switch on the iphone while it is connected to the macbook, photos will appear listed in the import dialogue. But: when I start to import the picture files, Lightroom will freeze.

I found a forum post on the apple help page, describing similar problems with Image Capture. I contacted apple and they told me I have to wait for the next lightroom update.

this is the apple forum link: https://discussions.apple.com/thread/7786461?start=0&tstart=0

Please, Adobe, guys, help me, make me happy again. Release a Lightroom Update fixing this bug as soon as possible. I'm just a hobby photographer but nevertheless I'm taking my photography quite serious. And this is really an inconvience. Just imagine I was Gursky using Lightroom and all of the sudden I could not get my inspirational snapshots out of my iphone 😞

Thanky you.

macOS

This topic has been closed for replies.

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FeedbackCommunityMemberAuthor

Inspiring

I completely gave up on LR for the last 5 months and was using other applications including Photo Mechanic and Photos instead. Just recently I upgraded my iphone firmware to ios11 and just tried an import (Sierra 10.12.06 and Lightroom 2015.12 (6.12) to my MacBook Pro touch bar. The import worked fine both of my first 2 attempts. Not sure what precisely what broken before but hopefully will it stay fixed. If it keeps working on different times in the next week or so, I may go back to LR.

Smit K

Community Manager

Hi,

Are you still facing this crash with iOS 10.3.3, macOS Sierra 10.12.6 and Lightroom 2015.12(6.12)?

Thanks,
Smit Keniya

Smit | Lightroom Team

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FeedbackCommunityMemberAuthor

Inspiring

I still have both problems of 'green movies' and hanging iPhone downloads. This seems to have been going on for well over a year. When will Lightroom resolve these fundamental issues?

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FMPVince67

Participating Frequently

10.12.5 ß 5, LR10, out of may 14490 images it got stuck at 9900
still stuck
super annoying

F

FeedbackCommunityMemberAuthor

Inspiring

I am currently using mac OS X 10.12.4 and LR hangs on this, even if I try to import 1 photo. Kunwar

Sunil_Bhaskaran

Community Manager

Kunwar, are you using Mac 10.12 or 10.11?
Christopher, how many images are you trying to import?

We have handled the Live photo issue in the latest version of Lightroom. You should be able to see both the image and mov files.

We are working on the hang issue, which is more prominent on Mac 10.11.

Thanks,
Sunil

Sunil_Bhaskaran

Community Manager

Thanks a lot, Markus.

F

FeedbackCommunityMemberAuthor

Inspiring

+1 for the same problem with LR "hanging" on trying to import directly from my iPhone 5S onto my Macbook Pro 2016 Touch bar or another 2 year old macbook pro without Touch bar. No photos get imported.
I have tried various options with no success. I would like it to work as before. Somehow something broke in a software upgrade.
I prefer not to import photos to a folder onto the laptop's hard disk before importing to LR as this clunky and I would like to see which ones are duplicates before importing

Apoogies, I had started a similar thread myself, not knowing that this thread was already running.
https://forums.adobe.com/message/9443310#9443310

Did anyone solve this problem?

ByteSkater

Participating Frequently

+1 Same issue here, photo import from iPhone 7+ with iOS 10.2.1 on macOS 10.12.3 fails or is extremely slow in Lightroom 2015.8 (using only latest available versions). Sometimes preview rendering already fails when viewing the import selection before starting the import, reconnecting and unlocking iPhone sometimes helps, then after starting the import it sometimes takes forever until something actually happens. I already switched the lightning cable, same issue. I also have the impression that opening apples "photos" app helps somehow, no idea why. The whole thing is not reliable anymore, especially with the still existing issue that Lightroom still has no idea how to handle my live photos correctly, ... hopefully this will be fixed very soon.

H

Hullray

Participating Frequently

For what it's worth at this stage of the discussion: I have just started to have the same problem described in attempting to import iPhone (6) photos to LR CC 2015.8 since the most recent iOs update (iOS 10.2.1) in that LR "sees" the iPhone photos fine in the Import module but hangs after starting the import process. I also have the latest El Capitan security update installed (my OS is 10.11.6), so for me, that update ("Security Update 2016-003 Supplemental Update") does not fix the problem. The easiest workaround for me has been using the Image Capture app to download my selected iPhone photos to a folder on my desktop; from there, LR can import them fine. I do not use the Apple Photos app and don't want to start, so the workaround described that involves importing to Photos is not appealing.

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