Inspiring

P: Scaling issue in Photoshop but only when exporting from Lightroom Classic

Forum|Forum|4 years ago
June 12, 2021
返信数 20.
1543 ビュー

Basically when I use Edit in Photoshop 2021 I get scaling issues like this - i.e. the mouse pointer appears in one place but affects the image in another.

So when I try and draw around the eye on the right the effect is as above.

If I export the image to the desktop and open manually in Photoshop this doesn't happen - only when exporting from Lightroon Classic.

Both Lightroom and Photoshop individually work fine on different monitors at different resolution, but like most people, I like to use the Edit in Photoshop function as it is a fundamental part of my workflow.

I thought to start with this was a Photoshop problem but now I am not sure.

I have tried uninstalling and reinstalling without plugins but nothing has changed. I've even tried reinstalling the OS.

You can read the full thread here under the Photoshop section.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/scaling-issue-in-photoshop-2021-v22-5-1-but-only-when-editing-from-lightroom-classic/m-p/12459284

Many Thanks

Ian

このトピックへの返信は締め切られました。

Jim278473394ycr

Participant

Sorry to post something that probably adds nothing, but this is EXACTLY my issue too. Thank you very much indeed for the workaround.

iwatts作成者

Inspiring

Well after two weeks on chat with Adobe technical support I finally got to chat with an excellent Senior technician last night who has acknowledged this is a bug between Lightroom and Photoshop that happens in relatively unique situations. Nothing to do with the multiple monitor set up as it happens when the laptop is operating by itself. It has been referred to the Dev Team but if anyone else happens to come across this, until there is a fix, the workaround is to open Photoshop first, then Lightroom, and then the Edit IN Photoshop 2021 (or 2022 - the bug is in the updated version) will work as normal. It is not a scaling issue and at least now I can get on with editing. Many Thanks

Rikk Flohr_Photography

Community Manager

Setting status to acknowledged

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

Community Manager

Thank you for the additional information. I was hoping you could expand the Font Pulldown but we can move on without it.

At this point there are several open threads in this and our former support forum with a feature request for more granular UI control in Lightroom Classic. The original feature request did not get migrated in our previous forum so I will be taking this existing post and marking it as Primary.

Right now your best workaround is to choose from 100, 150, or 200% in the Windows dialog. Adjusting the Font size in the Lightroom Preferences>Interface dialog will be the only option you have to improve readability.

There is a related open issue that causes inaccurate placement of Map pins in the 125% Scaling. I will be merging this into that open bug with engineering.

Thank you for the additional informtion.

Rikk Flohr: Adobe Photography Org

iwatts作成者

Inspiring

Ok. If you look in the picture above you will see that the font drop down is set to default (Auto).
As I stated in the thread linked in my original post I have already stated that changing the screen resolution to 100% solves the problem but makes the UI small not just in photoshop and Lightroom but in windows and everything else. When I ultimately do want to connect to the 4K monitor it would be even worse as that has a recommended scale of 150%, so setting that to 100% would make everything way too small to be usable. But that's down the line. At the moment I need a solution that works just on the laptop and reducing the scaling on the laptop display is not a solution when the only app that has a problem with 125% is Photoshop. But it's even more specific than that. It isn't a problem in photoshop because if I open an image in photoshop directly everything works. It's only when I use Edut in Photoshop in Lightroom. Both programs work perfectly independently but not together in the way they are designed.
I don't know what more information I can give than I have given in this thread and the other thread referenced at the top.

iwatts作成者

Inspiring

OK - this is a weird one. I have read I think most of the scaling discussions on here going back years - manifest files / no manifest files etc, and have tried everything. I've just done a clean install and installed Photoshop - no problem - it works fine on all my three monitors (125% - 1920x1080 15" laptop, 150% 4k 28" monitor and 100% 1920x1080 24" monitor)

However, when I install lightroom and right click an image to edit in photoshop, I get an issue like in the image - I tried to draw a selection around the right hand eye of the cat and got the selection shown (it starts at the right place then jumps, hence the line). The only monitor that it works OK on when exporting from lightroom is the one set to 100% scaling. The other issue is that I cannot click on menu items on the 125% and 150% screen as it always opens a menu one or two to the left.

If I export from lightroom to the Desktop and open in Photoshop directly everything works perfectly again, even if lightroom is open.

These are my External Editing settings in lightroom to edit in Photoshop (default settings). I have even tried exporting an image with exactly these settings and it still won't fix it.

Like I say I have tried a clean install. My laptop is running WIndows 11 (though it also did it under Windows 10 so that isn't the issue) and the two external monitors are connected via a DisplayLink dock (Wavlink). My laptop has an Intel Graphics Chip as well as an Nvidia RTX 3080 (All drivers up to date).

I'm really not sure what to do. I'll post my System Info from the Photoshop Help menu in the hopes that someone more knowledgeable than me can maybe decipher something in that?

Many Thanks

Ian

iwatts作成者

Inspiring

Adobe Photoshop Version: 22.5.1 20210907.r.441 de74e1a x64
Number of Launches: 7
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.22000.120
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ACP.local Status:
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Wintab Digitizer Services
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======= GPU
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OpenGL API stable: True
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Display: 2
Display Bounds: top=-1094, left=1920, bottom=1066, right=5760
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Display Bounds: top=0, left=5760, bottom=1080, right=7680
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe" -baseTimeMS=2843526 -comment=Photoshop Version: Adobe Photoshop 22.5.1 20210907.r.441 de74e1a x64

[1395 ms]
Start sniffer 2021-10-12 20:51:44
# Photoshop Version: Adobe Photoshop 22.5.1 20210907.r.441 de74e1a x64
C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe -baseTimeMS=2843526 -comment=Photoshop Version: Adobe Photoshop 22.5.1 20210907.r.441 de74e1a x64

{55 ms}
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{357 ms}

{357 ms}
Start platform OpenGL
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Display 1
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Display 2
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\\.\DISPLAY1
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{505 ms}

{505 ms}
Start platform OpenCL
# displays: 0

# devices: 2
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Driver: UNKNOWN
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Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 335 GB / s
Compute score: 6,841.07
Device name string: NVIDIA GeForce RTX 3080 Laptop GPU
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
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Device 1
Name: Intel(R) UHD Graphics
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 13,690 MB
VRAM: 13,690 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 30 GB / s
Compute score: 180.045
Device name string: Intel(R) UHD Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1274 ms}

Exit code kExitNormal
End sniffer 2021-10-12 20:51:46
[kStatusNormal, kExitNormal]

[1396 ms]
Finish RunAllAPIs

[2004 ms]
Start GetSnifferResult

[2004 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
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Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
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Photoshop scratch has async I/O enabled
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Startup, 936.8G, 238.6G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

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Required plugins:

Accented Edges 22.5 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.5 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 22.5 - from the file “Filter Gallery.8bf”
Average 22.5 (20210907.r.441 de74e1a) - from the file “Average.8bf”
Bas Relief 22.5 - from the file “Filter Gallery.8bf”
BMP 22.5 - from the file “Standard MultiPlugin.8bf”
Camera Raw 13.4 - from the file “Camera Raw.8bi”
Camera Raw Filter 13.4 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.5 - from the file “Filter Gallery.8bf”
Charcoal 22.5 - from the file “Filter Gallery.8bf”
Chrome 22.5 - from the file “Filter Gallery.8bf”
Cineon 22.5 (20210907.r.441 de74e1a) - from the file “Cineon.8bi”
Clouds 22.5 (20210907.r.441 de74e1a) - from the file “Clouds.8bf”
Color Halftone 22.5 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.5 - from the file “Filter Gallery.8bf”
Conté Crayon 22.5 - from the file “Filter Gallery.8bf”
Craquelure 22.5 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.5 (20210907.r.441 de74e1a) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.5 - from the file “Standard MultiPlugin.8bf”
Crosshatch 22.5 - from the file “Filter Gallery.8bf”
Crystallize 22.5 - from the file “Standard MultiPlugin.8bf”
Cutout 22.5 - from the file “Filter Gallery.8bf”
Dark Strokes 22.5 - from the file “Filter Gallery.8bf”
De-Interlace 22.5 - from the file “Standard MultiPlugin.8bf”
Dicom 22.5 - from the file “Dicom.8bi”
Difference Clouds 22.5 (20210907.r.441 de74e1a) - from the file “Clouds.8bf”
Diffuse Glow 22.5 - from the file “Filter Gallery.8bf”
Displace 22.5 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.5 - from the file “Filter Gallery.8bf”
Entropy 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Export Color Lookup Tables 22.5 (20210907.r.441 de74e1a) - from the file “Export3DLUT.8be”
Extrude 22.5 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.5 (20210907.r.441 de74e1a) - from the file “FastCore.8bx”
Fibers 22.5 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.5 - from the file “Filter Gallery.8bf”
Filter Gallery 22.5 - from the file “Filter Gallery.8bf”
Fresco 22.5 - from the file “Filter Gallery.8bf”
Glass 22.5 - from the file “Filter Gallery.8bf”
Glowing Edges 22.5 - from the file “Filter Gallery.8bf”
Grain 22.5 - from the file “Filter Gallery.8bf”
Graphic Pen 22.5 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.5 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.5 (20210907.r.441 de74e1a) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 22.5 - from the file “HDRMergeUI.8bf”
HSB/HSL 22.5 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.5 - from the file “Standard MultiPlugin.8bf”
IGES 22.5 (20210907.r.441 de74e1a) - from the file “U3D.8bi”
Ink Outlines 22.5 - from the file “Filter Gallery.8bf”
JPEG 2000 22.5 - from the file “JPEG2000.8bi”
Kurtosis 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Lens Blur 22.5 - from the file “Lens Blur.8bf”
Lens Correction 22.5 - from the file “Lens Correction.8bf”
Lens Flare 22.5 - from the file “Standard MultiPlugin.8bf”
Liquify 22.5 - from the file “Liquify.8bf”
Matlab Operation 22.5 (20210907.r.441 de74e1a) - from the file “ChannelPort.8bf”
Maximum 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Mean 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Measurement Core 22.5 (20210907.r.441 de74e1a) - from the file “MeasurementCore.8me”
Median 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Mezzotint 22.5 - from the file “Standard MultiPlugin.8bf”
Minimum 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
MMXCore Routines 22.5 (20210907.r.441 de74e1a) - from the file “MMXCore.8bx”
Mosaic Tiles 22.5 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.5 (20210907.r.441 de74e1a) - from the file “MultiProcessor Support.8bx”
Neon Glow 22.5 - from the file “Filter Gallery.8bf”
Note Paper 22.5 - from the file “Filter Gallery.8bf”
NTSC Colors 22.5 (20210907.r.441 de74e1a) - from the file “NTSC Colors.8bf”
Ocean Ripple 22.5 - from the file “Filter Gallery.8bf”
OpenEXR 22.5 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.5 - from the file “Filter Gallery.8bf”
Palette Knife 22.5 - from the file “Filter Gallery.8bf”
Patchwork 22.5 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.5 - from the file “Standard MultiPlugin.8bf”
PCX 22.5 (20210907.r.441 de74e1a) - from the file “PCX.8bi”
Photocopy 22.5 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.5 (20210907.r.441 de74e1a) - from the file “ChannelPort.8bf”
Pinch 22.5 - from the file “Standard MultiPlugin.8bf”
Pixar 22.5 (20210907.r.441 de74e1a) - from the file “Pixar.8bi”
Plaster 22.5 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.5 - from the file “Filter Gallery.8bf”
Pointillize 22.5 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.5 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.5 (20210907.r.441 de74e1a) - from the file “PBM.8bi”
Poster Edges 22.5 - from the file “Filter Gallery.8bf”
PRC 22.5 (20210907.r.441 de74e1a) - from the file “U3D.8bi”
Radial Blur 22.5 - from the file “Standard MultiPlugin.8bf”
Radiance 22.5 (20210907.r.441 de74e1a) - from the file “Radiance.8bi”
Range 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Render Color Lookup Grid 22.5 (20210907.r.441 de74e1a) - from the file “Export3DLUT.8be”
Reticulation 22.5 - from the file “Filter Gallery.8bf”
Ripple 22.5 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.5 - from the file “Filter Gallery.8bf”
Save for Web 22.5 - from the file “Save for Web.8be”
ScriptingSupport 22.5 - from the file “ScriptingSupport.8li”
Shake Reduction 22.5 - from the file “Shake Reduction.8bf”
Shear 22.5 - from the file “Standard MultiPlugin.8bf”
Skewness 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Smart Blur 22.5 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.5 - from the file “Filter Gallery.8bf”
Solarize 22.5 (20210907.r.441 de74e1a) - from the file “Solarize.8bf”
Spaces 22.5 - from the file “Spaces.8li”
Spatter 22.5 - from the file “Filter Gallery.8bf”
Spherize 22.5 - from the file “Standard MultiPlugin.8bf”
Sponge 22.5 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.5 - from the file “Filter Gallery.8bf”
Stained Glass 22.5 - from the file “Filter Gallery.8bf”
Stamp 22.5 - from the file “Filter Gallery.8bf”
Standard Deviation 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Sumi-e 22.5 - from the file “Filter Gallery.8bf”
Summation 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Targa 22.5 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.5 - from the file “Filter Gallery.8bf”
Tiles 22.5 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.5 - from the file “Filter Gallery.8bf”
Twirl 22.5 - from the file “Standard MultiPlugin.8bf”
U3D 22.5 (20210907.r.441 de74e1a) - from the file “U3D.8bi”
Underpainting 22.5 - from the file “Filter Gallery.8bf”
Vanishing Point 22.5 - from the file “VanishingPoint.8bf”
Variance 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Water Paper 22.5 - from the file “Filter Gallery.8bf”
Watercolor 22.5 - from the file “Filter Gallery.8bf”
Wave 22.5 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.5 (20210907.r.441 de74e1a) - from the file “WIASupport.8li”
Wind 22.5 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.5 (20210907.r.441 de74e1a) - from the file “WBMP.8bi”
ZigZag 22.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 4.4.0.53 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.start\"
CDO: 1.91.2
CmdN: 1.9.1
CDP: 1.117.1
Discover Panel (Loaded) 1.9.0.53 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.40.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

CCX Sharesheet UXP (Loaded) 19.8.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.sharesheet\"

CC Libraries Panel (Prepared) 3.14.242.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\"
CAPTURE: 1.2.18 STOCK: 2.0.30
CCX Commenting UXP Webview (Prepared) 20.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.comments-webview\"

Neural Filters (Prepared) 1.8.3.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

Photoshop Cloud Value Dialog (Prepared) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.cloudValueDialog\"

Photoshop UXP Export-As (Prepared) 5.5.5.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop In App Messaging (Loaded) 2.2.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.inAppMessaging\"

Photoshop Personalization (Loaded) 2.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

Plugins Panel (Prepared) 1.2.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"

IC popup message (Loaded) 1.0.0.0

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\manager.html”

Installed TWAIN devices: NONE

Rikk Flohr_Photography

Community Manager

I understand the problem has nothing to do with Font Size. However, I still need to know the value in that pulldown.

As a test, set your laptop screen to 100 % instead 125% in the Windows dialog. Restart the laptop. Test the file again.

Do you still see the offset on the masking tool.

Rikk Flohr: Adobe Photography Org

iwatts作成者

Inspiring

I think we must be at crossed purposes here. There is nothing wrong with the font size, it's the location of the cursor compared to the selection drawn that is the issue. Plus I've already said there is only one monitor and given you the resolution and scaling of that. There were three monitors but as I said for troubleshooting I disconnected the laptop from the external displays. The laptop is again, a 15 inch display, 1920x1080 at125% scaling. The problem occurs as demonstrated while using the lasso select tool, but also the brush tool etc. where the cursor is and where the selection happens are displaced. But photoshop works fine if I open an image manually - the only issue is with edit in Photoshop from Lightroom.

Rikk Flohr_Photography

Community Manager

It is under Font Size:

The Windows Values are in the image below:

We need the value for each monitor.

Rikk Flohr: Adobe Photography Org

iwatts作成者

Inspiring

There are no scaling settings on the latest version of lightroom classic under preferences - interface

This is lightroom classic 10.4 which is the most recent release - which explains why I couldn't tell you what the scaling settings were. In Photoshop UI scaling is set to Auto, but, bear in mind that Photoshop works fine when opening an image manually - just not when opening from Lightroom.

Thanks for your help

iwatts作成者

Inspiring

As I say I can't get that information as someone from adobe is currently controlling my computer trying to fix the issue (she can't so is escalating it to someone more senior).
At the moment there is only one monitor as to troubleshoot I decided to detach the laptop from everything external. My laptop display - 15inch - is set to it's recommended settings of 1920x1080 at 125%.

I wasn't trying to be unhelpful - I presumed that you knew as an Adobe Employee what the default scaling settings were in Lightroom as I couldn't check at the time and I knew I hadn't changed them.
the technician working on it currently has reinstalled and cleaned all the settings and that hasn't solved it. I will update when she has finished.

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