P: slideshow - images rendered as swapped blocks

Report · May 03, 2015

Lightroom 6.0 slideshow (Windows 7)- when exporting slideshow as 1080p high quality video - some of tiff images rendered as swapped blocks - i.e. bottom left 1/4 corner of the picture shown at the top left and vice versa.

Report · May 22, 2015

Hi All,

Sorry for the trouble! I am working with Yuhong on trying to figure this out. Unfortunately, we have not yet been able to reproduce this problem internally. Here are some things you could do to help.

For anyone experiencing this problem, please tell us:
1. What operating system are you using?
2. What video card are you using?
3. What is the specific version number of your currently installed video card driver?

And for anyone who really wants to help us figure this out, please try the following:
1. Go to the folder C:\Users\\AppData\Local\Adobe\Lightroom\Caches\”.
2. Once at that location, delete the folder “velo”, if it exists.
3. Launch Lightroom and export a slideshow as a 1080 video, such that the resulting video has the problem described in this thread.
4. Copy the video to Dropbox, or a similar service, and send me a download link.
5. At the location described in step 1, there should now be a newly created “velo” folder. Also copy this folder to Dropbox, or a similar service, and send me a download link.

If you prefer not to use Dropbox, I can send you instructions for connecting directly to an Adobe FTP server, although using Dropbox is generally easier.

Thanks,
Ben

Report · May 22, 2015

1. What operating system are you using?
Win 7 Home Premium Service Pack 1

2. What video card are you using?
AMD Radeon HD 5770

3. What is the specific version number of your currently installed video card driver?
swapped blocks were created with the 14.1 driver

about the driver:
because of the know GPU problem (LR responses with an error message to to AMD 14.5 driver) I downgraded back to the 14.1. That's where I created a video show with the swapped blocks issue.

Now I upgraded again (using the 14.1 system crashed with blue screen showing an atidrv.sys error) to the 14.5 version of the driver (14.501.1003.0). And now I am in the process of creating the same video show again. I will let you know the result of that.

Report · May 22, 2015

Thanks for the info, Ralf!

Report · May 22, 2015

Also, it looks like the path that I indicated in step 1 of my instructions, above, got a bit munched. The complete path should be C:\Users\YourUserName\AppData\Local\Adobe\Lightroom\Caches\

Report · May 23, 2015

The issue exists even with the updated (AMD 14.5) driver. Interestingly creating the same slide show a 2nd time, DIFFERENT slides are corrupted.
I will now try to post the info on the dropbox.

Report · May 23, 2015

Hi Benjamin,

great that you are looking a bit deeper into this issue and create a bug report – hopefully successful!

Here are the files:

https://www.dropbox.com/sh/epudoem1pg...

The swapped blocks are shown at 0:55 secs.

I included a jpeg about ANOTHER another bug in the slideshow menu. It looks to me as if the opacity slider has no effect on the text as shown in the exported video (please compare the settings – as in the jpeg) with the result as shown in the mp4 video.

Please let me know if you need anything else.

Thanks again

Ralf (quite a bit frustrated, because all of this was no issue in LR 5)

Report · May 23, 2015

Hi, it starting to be frustrating - problem open for 20 days with no fix in sight.
Same dropbox folder - I have added velo folder per your instructions.

https://www.dropbox.com/sh/cfiagksklc...

Windows 7 SP1: 6.1.7601 Service pack 1 build 7601

Radeon R9-200
AMD Catalyst Omega 14.12 (latest)
Driver version 14.501.1003-141120a-177998C

Report · May 23, 2015

Would it be possible that you copy the "velo" folder during the process of export (The export progress bar is moving) ?

The copied "velo" folder should contains the "slideshow_export.velo" file and other temporary PNG files. (see the attached image).

It will be very helpful to us to figure out this problem.

Report · May 23, 2015

Hi Alexander,
I just recognize that we are using the same driver version: it's the one that does not not allow a GPU supported develop module. If this ist the source then Adobe should work with AMD on the issue, ASAP.
Ralf

Report · May 23, 2015

Xm, On my system I have GPU enabled checked on...

Report · May 23, 2015

PLease, check my link, png files are all seems OK

Report · May 28, 2015

One more question, Are you only seeing this when exporting a slideshow? Never during playback in LR6?

Report · May 28, 2015

I do not see it when I do the preview in LR. I did not try the fullplayback of LR, because this is crashing regularly (which is another issue), so full playback is not useable. So I can confirm this only in export (with 1080p having more corrupted charts than 720p - see my other comment, please)

Report · May 28, 2015

I experience the problem in the preview mode when previewing in high quality

Report · May 31, 2015

Hi Andrew, I did a test with a slideshow of 900 shots. Some - less than in an exported slideshow - shots are corrupted. So I confirm: the problem exists in the preview, at the least in the high quality mode, too!

Report · Jun 01, 2015

Ultimately I could reproduce this bug by using AMD Radeon R7 200. It's a bug in AMD's Windows openGL driver.

I have opened a bug and will work with AMD to get this problem resolved.

Report · Jun 10, 2015

Hi, is there any further update on this?

Report · Jun 10, 2015

I am 6 projects behind and I am desperate for a solution. I needed to implement 5.7 again for the slide show only. Frustrations about 6.0.1 is spreading!

Report · Jun 24, 2015

As you can see the problem is persisting.
Seen in both preview at high quality and in rendered video.
It is unfortunate that this problem has persisted for as long as it has.
A number of us have projects that need to be completed.

Lightroom 6.1
GPU: Radeon HD 5870 (latest driver)
Windows 7 Service Pack 1

What is the status of the fix for this issue?

Regards,
-Mark

Report · Jun 24, 2015

Yes, Mark! I am one of those who experiences the exact same problem on my new Radeon card and LR 2015.1. I currently am editing in LR 2015.1 but then have to export and import into LR 5.7.1 to render the slideshow. Kind of a pain! Please fix this as soon as possible!!!

Report · Jul 06, 2015

Please, update on the progress.

Report · Jul 10, 2015

no change with the new AMD drivers 15.2 recently published

Report · Sep 22, 2015

Same problem here, 5 year old Dell XPS 9000 running Win10 64 bit with AMD card that originally came with the desktop, latest driver. Luckily I came across this thread and had a NIVIDA GeForce GTX 745 laying around from an upgrade it did last weekend on my son's desktop. Installed it in my trusty old Dell XPS and all was o.k.

Report · Sep 23, 2015

Hello everyone. I have since upgraded my computer. I was tired with a slower system. Now running a Core i7-6700k running at 4.7 GHz and an MSI GeForce GTX 980 with 16 GB RAM running at 3200. I just reloaded the entire slideshow at the highest resolution and everything looks perfect. Wonder if it perhaps was the AMD card that I was running previously. As daddyscholz noted, his AMD card had the same problem and the NVIDEA card worked.

Regards,
-Mark

Report · Oct 01, 2015

Support of Lightroom with AMD is getting ridiculous - with finger-pointing instead of problem-solving. With AMD 15.7 driver version Lightroom develop module crashes all the time and is not functional at all:
https://helpx.adobe.com/lightroom/kb/...
with 15.8 beta at least develop module is back to work, but no word on this issue.

Somehow much smaller game-developing companies do not have such issues all the time, while Adobe apparently does nothing to resolve this.

Alex.

P: slideshow - images rendered as swapped blocks

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