P: Video Import Error caused by MediaCore plugins

[michaelk5102444]

When I try to import video files into my catalog it tells me "There is a problem with the video file (12)".  There is no issue with my video files.  I removed a video that had previously been imported to my catalog with no issue and tried reimporting as a test and it would not import.  I received the same message.  I created a new catalog to test and same message and video would not import.  This is a recent issue as i have been able to import videos with no problems.  The issue is occurring on both my Mac Book Pro and my Mac Pro.

ScreenShot20200924at08.59.58bc-4851c83d-4ef1-42d8-8388-8b6faf68b523-1887228086.png

[gegjr]

Show what I follow.

[Rick Spaulding - Support]

You might try resetting your preferences.

“Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.”

Let us know how that works.

[michaelk5102444]

@Rick resetting the setting did not fix the issue

[Rick Spaulding - Support]

Darn...

I've posted this to our engineers for other ideas.

[G0apher]

Michael, Please share your OS version, as well as Lightroom Classic version.

Did you try the troubleshooting steps from https://helpx.adobe.com/in/lightroom-classic/kb/troubleshoot-video-issues.html?

[michaelk5102444]

On both computers im running

LrC 9.4

macOS 10.15.6 

None of the solutions provided have worked.

[FeedbackCommunityMember]

I had the same issue, and after a few hours of investigation I found it was caused by MediaCore plugins crashing dynamiclinkmediaserver. I had the GoPro Reframe and Insta360Importer plugins installed in /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore.

Removing both plugins resolved the problem for me.

Log files I checked in the process:

~/Library/Logs/AdobeIPCBroker.log (indicated that dynamiclinkmediaserver was crashing)
~/Library/Application Support/Adobe/dynamiclinkmediaserver/13.0/Plugin Loading.log (indicated that third-party plugins were being loaded)

Running Lightroom Classic from the terminal also provides some helpful additional output that doesn't seem to be caught by any logging facilities.

[michaelk5102444]

I had an import video error before and that was related to a dynamiclink issue and had to do complete uninstall with the help of adobe support and that fixed the issue.  When i had that issue it told me in the import dialog that i had a dynamiclink error.  I am noticing that only one of the 2 dynamiclink processes is running in activity monitor link before when i had the dynamiclink error.  It is weird that both computers get the same error at the same time. 

Here is what my log file says:

[FeedbackCommunityMember]

That looks exactly like what I saw. What does the dynamiclinkmediaserver log file say? ( ~/Library/Application Support/Adobe/dynamiclinkmediaserver/13.0/Plugin Loading.log )

[michaelk5102444]

Here is that log

[FeedbackCommunityMember]

Try removing the Insta360Importer plugin from /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/ . I am almost 100% certain this is the culprit.

[michaelk5102444]

It appears i have the same insta360importer plugin installed

[michaelk5102444]

Thank you for your help!  This solved the issue.  I hate this dynamiclink.  This is the second time I've had an issue involving it.  I sent insta360 an email telling them the issue with their plugin.  Did you also notify them?  You seem to understand the logs and issue better than me. 

[FeedbackCommunityMember]

Yes, I did also email them. We can only hope that Insta360 will remedy this issue in a future update. It's a shame that an ill behaved plugin can have such annoying and difficult to diagnose consequences.

Luckily I don't work with Insta360 files very often so for now just moving the plugin in/out of that folder isn't too much of an inconvenience for me.

Anyway, I'm happy to hear that I could help you!

[FeedbackCommunityMember]

I am using LR Classic v10.2 build [202103041821-226a1211] Camera Raw v13.2 on my

iMac (27", late 2013) 32GB NVIDIA GeForce GTX 780M 4GB running macOS Catalina v10.15.7.

Furthermore, I use Adobe Premiere Pro 2021 v15.1 with the GoPro FX Reframe plugin-1.2.1.133 for 360° shots.

Also I have Insta360 Studio 2021 v3.6.4 installed. Which installs the file /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/Insta360Importer.bundle.

As of this moment, LR no longer shows me any video files under Library. If I now rename the file Insta360Importer.bundle to e.g. Insta360Importer.$bundle, the video files are displayed again after restarting LR.

What can I do so I don't have to keep renaming?

[kimballistic]

I had the same problem.  I'm lucky in that I don't use premiere, so I just deleted the plugin file.

But I hope Adobe files this as a bug and looks into it.  Premiere plugins shouldn't be reducing LR's functionality.

[johnrellis]

Why conversations get merged:

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-auto-import-to-folders-orga... 

[johnrellis]

See also this thread:

https://community.adobe.com/t5/lightroom-classic/can-t-import-videos-in-lrc-9-3-quot-there-is-a-prob...