P: Video Import Error caused by MediaCore plugins

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Explorer ,
Sep 24, 2020 Sep 24, 2020

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When I try to import video files into my catalog it tells me "There is a problem with the video file (12)".  There is no issue with my video files.  I removed a video that had previously been imported to my catalog with no issue and tried reimporting as a test and it would not import.  I received the same message.  I created a new catalog to test and same message and video would not import.  This is a recent issue as i have been able to import videos with no problems.  The issue is occurring on both my Mac Book Pro and my Mac Pro.

 

 

 

ScreenShot20200924at08.59.58bc-4851c83d-4ef1-42d8-8388-8b6faf68b523-1887228086.pngScreenShot20200924at08.59.58bc-4851c83d-4ef1-42d8-8388-8b6faf68b523-1887228086.png

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LEGEND , Sep 26, 2020 Sep 26, 2020
I had the same issue, and after a few hours of investigation I found it was caused by MediaCore plugins crashing dynamiclinkmediaserver. I had the GoPro Reframe and Insta360Importer plugins installed in /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore.   Removing both plugins resolved the problem for me. Log files I checked in the process: ~/Library/Logs/AdobeIPCBroker.log (indicated that dynamiclinkmediaserver was crashing) ~/Library/Application Support/Adobe/dynamiclinkmediase...

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Participant ,
Sep 24, 2020 Sep 24, 2020

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Show what I follow.

"In the End, we will remember not the words of our enemies, but the silence of our friends." ~Martin Luther King, Jr.

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Adobe Employee ,
Sep 24, 2020 Sep 24, 2020

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You might try resetting your preferences.

 

“Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.”

 

Let us know how that works.

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Explorer ,
Sep 24, 2020 Sep 24, 2020

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@Rick resetting the setting did not fix the issue

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Adobe Employee ,
Sep 24, 2020 Sep 24, 2020

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Darn...

I've posted this to our engineers for other ideas.

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Adobe Employee ,
Sep 24, 2020 Sep 24, 2020

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Michael, Please share your OS version, as well as Lightroom Classic version.

 

Did you try the troubleshooting steps from https://helpx.adobe.com/in/lightroom-classic/kb/troubleshoot-video-issues.html?

 

 

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Explorer ,
Sep 25, 2020 Sep 25, 2020

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On both computers im running

 

LrC 9.4

macOS 10.15.6 

 

None of the solutions provided have worked.

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LEGEND ,
Sep 26, 2020 Sep 26, 2020

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I had the same issue, and after a few hours of investigation I found it was caused by MediaCore plugins crashing dynamiclinkmediaserver. I had the GoPro Reframe and Insta360Importer plugins installed in /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore.

 

Removing both plugins resolved the problem for me.

Log files I checked in the process:

~/Library/Logs/AdobeIPCBroker.log (indicated that dynamiclinkmediaserver was crashing)
~/Library/Application Support/Adobe/dynamiclinkmediaserver/13.0/Plugin Loading.log (indicated that third-party plugins were being loaded)


Running Lightroom Classic from the terminal also provides some helpful additional output that doesn't seem to be caught by any logging facilities.

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Explorer ,
Sep 28, 2020 Sep 28, 2020

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I had an import video error before and that was related to a dynamiclink issue and had to do complete uninstall with the help of adobe support and that fixed the issue.  When i had that issue it told me in the import dialog that i had a dynamiclink error.  I am noticing that only one of the 2 dynamiclink processes is running in activity monitor link before when i had the dynamiclink error.  It is weird that both computers get the same error at the same time. 

 

Here is what my log file says:

 

 

ScreenShot20200928at07.14.50a4-a15f9e4f-27d0-4995-9ecf-1121fe80d538-1504436755.png

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LEGEND ,
Sep 28, 2020 Sep 28, 2020

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That looks exactly like what I saw. What does the dynamiclinkmediaserver log file say? ( ~/Library/Application Support/Adobe/dynamiclinkmediaserver/13.0/Plugin Loading.log )

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Explorer ,
Sep 28, 2020 Sep 28, 2020

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Here is that log
 
ScreenShot20200928at07.28.4971-5d47c3d5-79c1-4874-ae4d-b479c64c793e-1741713913.png

 

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LEGEND ,
Sep 28, 2020 Sep 28, 2020

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Try removing the Insta360Importer plugin from /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/ . I am almost 100% certain this is the culprit.

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Explorer ,
Sep 28, 2020 Sep 28, 2020

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It appears i have the same insta360importer plugin installed

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Explorer ,
Sep 28, 2020 Sep 28, 2020

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Thank you for your help!  This solved the issue.  I hate this dynamiclink.  This is the second time I've had an issue involving it.  I sent insta360 an email telling them the issue with their plugin.  Did you also notify them?  You seem to understand the logs and issue better than me. 

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LEGEND ,
Sep 28, 2020 Sep 28, 2020

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Yes, I did also email them. We can only hope that Insta360 will remedy this issue in a future update. It's a shame that an ill behaved plugin can have such annoying and difficult to diagnose consequences.

 

Luckily I don't work with Insta360 files very often so for now just moving the plugin in/out of that folder isn't too much of an inconvenience for me.

 

Anyway, I'm happy to hear that I could help you!

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LEGEND ,
Apr 24, 2021 Apr 24, 2021

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I am using LR Classic v10.2 build [202103041821-226a1211] Camera Raw v13.2 on my

iMac (27", late 2013) 32GB NVIDIA GeForce GTX 780M 4GB running macOS Catalina v10.15.7.

Furthermore, I use Adobe Premiere Pro 2021 v15.1 with the GoPro FX Reframe plugin-1.2.1.133 for 360° shots.

Also I have Insta360 Studio 2021 v3.6.4 installed. Which installs the file /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/Insta360Importer.bundle.

As of this moment, LR no longer shows me any video files under Library. If I now rename the file Insta360Importer.bundle to e.g. Insta360Importer.$bundle, the video files are displayed again after restarting LR.

What can I do so I don't have to keep renaming?

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Explorer ,
Apr 24, 2021 Apr 24, 2021

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I had the same problem.  I'm lucky in that I don't use premiere, so I just deleted the plugin file.

But I hope Adobe files this as a bug and looks into it.  Premiere plugins shouldn't be reducing LR's functionality.

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LEGEND ,
Apr 24, 2021 Apr 24, 2021

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LEGEND ,
Apr 24, 2021 Apr 24, 2021

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