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johnrellis
johnrellis
Legend
April 22, 2023

P: (Win Arm only) Install fails in CCD App when installing 12.3

  • April 22, 2023
  • 6 replies
  • 2392 views

LR 12.3 won't install on Windows 11 ARM, even though LR 12.2.1, 12.1, and 12.0 install without issue.  Creative Cloud produces the error:

The detailed steps at Learn more don't fix the problem.

 

I've tried:

 

- Running the Creative Cloud Cleaner tool to remove all Creative Cloud apps and files.

 

- Installing in a different, newly created account.

 

- Installing in a virgin Windows 11 ARM installation.

 

- Installing while connected via three different ISPs, separated by 200 miles, increasing the likelihood this isn't a CDN problem.

 

Without a running Windows LR 12.3, I'm unable to debug my plugins or help Windows users.

 

    This topic has been closed for replies.

    6 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    May 2, 2023

    Confirmed as fixed - server side

    Rikk Flohr: Adobe Photography Org
    johnrellis
    johnrellisAuthor
    Legend
    May 2, 2023

    I was able to install LR 12.3 / Windows ARM just now, thanks.

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      April 22, 2023

      Thanks for confirming.

      Rikk Flohr: Adobe Photography Org
      johnrellis
      johnrellisAuthor
      Legend
      April 22, 2023

      [This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

       

      I had already installed the Visual C++ 2015-2022 Redistributables for x86 and x64, which I had previously discovered were required. Just now I installed the Visual C++ 2012 and 2013 Redistributables for x86 and x64, and still got the same error :-<

       

       

       

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      April 22, 2023

      @johnrellis  

      It is possible this is happening due to a requirement for \MSVC 2012 being installed on the Win Arm machine. 

      Rikk Flohr: Adobe Photography Org
        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        April 22, 2023

        I am seeing the failure here too, John. I've logged a high-priority bug with the team. It is good to know that older versions still work while we sort this out. 

        Thanks for your report!

        Rikk Flohr: Adobe Photography Org
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