P: (Win Arm only) Install fails in CCD App when installing 12.3

[John R Ellis]

LR 12.3 won't install on Windows 11 ARM, even though LR 12.2.1, 12.1, and 12.0 install without issue.  Creative Cloud produces the error:

The detailed steps at Learn more don't fix the problem.

I've tried:

- Running the Creative Cloud Cleaner tool to remove all Creative Cloud apps and files.

- Installing in a different, newly created account.

- Installing in a virgin Windows 11 ARM installation.

- Installing while connected via three different ISPs, separated by 200 miles, increasing the likelihood this isn't a CDN problem.

Without a running Windows LR 12.3, I'm unable to debug my plugins or help Windows users.

[Rikk Flohr: Photography]

I am seeing the failure here too, John. I've logged a high-priority bug with the team. It is good to know that older versions still work while we sort this out. 

Thanks for your report!

[Rikk Flohr: Photography]

@John R Ellis  

It is possible this is happening due to a requirement for \MSVC 2012 being installed on the Win Arm machine. 

[John R Ellis]

[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

I had already installed the Visual C++ 2015-2022 Redistributables for x86 and x64, which I had previously discovered were required. Just now I installed the Visual C++ 2012 and 2013 Redistributables for x86 and x64, and still got the same error :-<

[Rikk Flohr: Photography]

Thanks for confirming.

[John R Ellis]

I was able to install LR 12.3 / Windows ARM just now, thanks.

[Rikk Flohr: Photography]

Confirmed as fixed - server side