P: (Win-only) Crash on Enhance (Bucket ID: 9835497)

[Endre36677460l1nc]

As the title says: 

- I choose Enhance...

- The dialog loads then the preview spinner stops after about a second

- LRC freezes

- SSD use shoots up to 100%, it cripples the whole PC, even the Task Manager becomes non-responsive

- CPU / GPU close to 0% use, SSD write fluctuates between 10-12MB up to 500MB/s, but mostly in low-tens, read speed is marginal

- After several minutes (!) with my non-responsive PC I get a crash report with the below reason:

crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000061239077"

PC is fairly powerful, 14-core i5 (13600k), RTX 3070 with the latest Studio Driver, 64 GB RAM. Performance profile maxed out. Outside of this issue, Lightroom runs fairly well (by Lightroom Classic standards that is...)

There seems to be no consistency on which file this is produced. I normally shoot sequences of the same scene, and one image works okay, the other one brings Lightroom to its knees. But if I hit a "poison file", Lightroom produces the issue consistently. So I'm stuck with non-denoisable images. 🙂

If there's anyone who encountered this and was able to resolve, let me know. Thanks!

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with software!]

[Endre36677460l1nc]

I forgot to add this: 

- I have LRC installed on my C: drive

- I have my catalog on a dedicated SSD, my G: drive

- The images are also on this G: drive

- That dedicated SSD is also used as Adobe Camera RAW cache drive

- Despite all that the use of C: drive shoots up, not G:

[GoldingD]

can you post a screenshot of your LrC /Preferences/Performance/

[GoldingD]

I get a crash report

And did yo fill out the crash report dialog, include your e-mail and sent it along to Adobe?

[Endre36677460l1nc]

Thanks for the suggestion. Yes, I reported this with a fairly detailed response. I just wonder if there's a workaround because I can't deliver some client photos the way I want them. Yesterday this whole thing lead to filling up my primary C: drive, I guess with garbage, because I eventually ran out of space, then a few restarts later 50G of space freed up. I'm pretty positive this is a bug, just hoped for a temporary workaround until (if at all) this gets fixed.

[Endre36677460l1nc]

[GoldingD]

deleted

[GoldingD]

deleted.

[GoldingD]

Deleated

[Rikk Flohr: Photography]

Your crash is a recently-discovered issue affecting Windows-only and Enhance operations. A fix will be released shortly. Please stand by, and thank you for your patience!

[JBedfordPhoto]

I've been up-sizing some of my old RAW files via Super Resolution, but it's crashing LRCC and I think I know why - or at least I've noticed a particular file type that keeps causing the crash; 

Since I've been attempting to up-res my sRAW files from my Canon 5D III, the super-resolution window freezes, then crashes LRCC. This doesn't appear to be the case with full RAW images from the same camera.

Lightroom Classic version: 13.5 [ 202408062022-6258095b ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Home Premium Edition

Version: 11.0.22631

Application architecture: x64

System architecture: x64

Logical processor count: 24

Processor speed: 3.4GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Power Source: Plugged In

Built-in memory: 65349.2 MB

Dedicated GPU memory used by Lightroom: 2343.7MB / 8018.0MB (29%)

Real memory available to Lightroom: 65349.2 MB

Real memory used by Lightroom: 2894.3 MB (4.4%)

Virtual memory used by Lightroom: 5650.9 MB

GDI objects count: 698

USER objects count: 2577

Process handles count: 2581

Memory cache size: 1606.9MB

Internal Camera Raw version: 16.5 [ 1953 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 1092MB / 32674MB (3%)

Camera Raw real memory: 1186MB / 65349MB (1%)

Cache1: 

Preview1- RAM:22.0MB, VRAM:0.0MB, _DSF5621.RAF

Preview2- RAM:22.0MB, VRAM:0.0MB, _DSF5707.RAF

Final3- RAM:473.0MB, VRAM:1817.0MB, _DSF5670.RAF

Final4- RAM:189.0MB, VRAM:0.0MB, _DSF5654.RAF

Preview5- RAM:22.0MB, VRAM:0.0MB, _DSF5697.RAF

Preview6- RAM:22.0MB, VRAM:0.0MB, _DSF5640.RAF

Preview7- RAM:22.0MB, VRAM:0.0MB, _DSF5711.RAF

Preview8- RAM:22.0MB, VRAM:0.0MB, _DSF5684.RAF

Preview9- RAM:22.0MB, VRAM:0.0MB, _DSF5618.RAF

Preview10- RAM:22.0MB, VRAM:0.0MB, _DSF5649.RAF

Final11- RAM:189.0MB, VRAM:0.0MB, _DSF5678.RAF

NT- RAM:1027.0MB, VRAM:1817.0MB, Combined:2844.0MB

Cache2: 

m:1606.9MB, n:745.2MB

U-main: 77.0MB

System DPI setting: 144 DPI (high DPI mode)

Desktop composition enabled: Yes

Standard Preview Size: 3840 pixels

Displays: 1) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: NVIDIA GeForce RTX 3070 (32.0.15.6094)

Init State: GPU for Export supported by default

User Preference: GPU for Export enabled

Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: X:\Catalogs\Catalogs\Weddings\Weddings 2024\Weddings 2024\Weddings 2024-v13-3.lrcat

Settings Folder: C:\Users\phono\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) Negative Lab Pro v3

2) Topaz Photo AI

Config.lua flags: 

Adapter #1: Vendor : 10de

Device : 2484

Subsystem : 39081462

Revision : a1

Video Memory : 8018

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Headphones (2- AirPods Pro 2 - Find My)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: LR5x120

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce RTX 3070/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 560.94

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility 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GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_locations GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture 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GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_NV_memory_object_sparse GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_NV_timeline_semaphore GL_KHR_shader_subgroup GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NVX_blend_equation_advanced_multi_draw_buffers GL_NV_blend_minmax_factor GL_NV_blend_square GL_NV_clip_space_w_scaling GL_NV_command_list GL_NV_compute_program5 GL_NV_compute_shader_derivatives GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_conservative_raster_pre_snap GL_NV_conservative_raster_pre_snap_triangles GL_NV_conservative_raster_underestimation GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance 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[MisterGiF]

The denoise feature stopped working, triggereing the Adobe Crash Reporter Service to saturate my NMVE drive for a while, and finally crashing LrC.

I updated my video drivers, but i still face the same issue, really looking for ideas to get Denoise running again.

Here is my sysinfo

Lightroom Classic version: 13.5 [ 202408062022-6258095b ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Home Premium Edition

Version: 11.0.22631

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3.0GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Power Source: Plugged In

Built-in memory: 16237.9 MB

Dedicated GPU memory used by Lightroom: 266.3MB / 5955.0MB (4%)

Real memory available to Lightroom: 16237.9 MB

Real memory used by Lightroom: 3075.8 MB (18.9%)

Virtual memory used by Lightroom: 4097.9 MB

GDI objects count: 814

USER objects count: 3212

Process handles count: 2265

Memory cache size: 738.6MB

Internal Camera Raw version: 16.5 [ 1953 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 1260MB / 8118MB (15%)

Camera Raw real memory: 1232MB / 16237MB (7%)

Cache1: 

Final1- RAM:37.0MB, VRAM:0.0MB, CECB8B82-9F13-4FF1-981A-2DF0FB7283B2.dng

Final2- RAM:42.0MB, VRAM:0.0MB, 415F2479-5B2A-4F7F-87FD-76B263757712.dng

Final3- RAM:37.0MB, VRAM:0.0MB, E05AE294-C6C9-4DD1-8EDA-6DF0655F3505.dng

Final4- RAM:37.0MB, VRAM:0.0MB, 16A0787D-A327-4381-93A8-B58DD2071413.dng

Final5- RAM:37.0MB, VRAM:0.0MB, F39EBBC9-82A4-4C03-B055-5D4DF4B57820.dng

Final6- RAM:254.0MB, VRAM:0.0MB, _41A1747-Enhanced-NR.dng

Final7- RAM:37.0MB, VRAM:0.0MB, 464AE8BC-D05D-44C3-92D3-BD7CDD8B45E5.dng

Final8- RAM:37.0MB, VRAM:0.0MB, 4B1A34C5-0ED4-4036-A2CF-DF5CBB4F6468.dng

Final9- RAM:37.0MB, VRAM:0.0MB, E2C379B7-E5A6-431A-A175-2EDB3D71D04C.dng

NT- RAM:555.0MB, VRAM:0.0MB, Combined:555.0MB

Cache2: 

m:738.6MB, n:557.7MB

U-main: 73.0MB

System DPI setting: 120 DPI

Desktop composition enabled: Yes

Standard Preview Size: 1440 pixels

Displays: 1) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: NVIDIA GeForce RTX 2060 (32.0.15.6081)

Init State: GPU for Image Processing supported by default

User Preference: GPU for Image Processing Enabled

Enable HDR in Library: ON

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Photographie\Adobe\LightRoom\Catalogs\<redacted> Catalog\<redacted> Catalog-v13-3.lrcat

Settings Folder: C:\Users<redacted>\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Flickr

3) Nikon Tether Plugin

Config.lua flags: 

Adapter #1: Vendor : 10de

Device : 1f08

Subsystem : 37591028

Revision : a1

Video Memory : 5955

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: LR5x120

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce RTX 2060/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 560.81

GPUDeviceEnabled: false

OGLEnabled: true
[Shortened by Mod]

Any ideas on how to fix this or even get the Crash Reporter service ti actually report would be appreciated.

Thanks

[GoldingD]

Deleted

[MisterGiF]

It jhas been over 4 minutes

By the time i could grab the screen shots, LrC has crashadand to not to report bug from Adobe Crashed report service...

Thanks

[MisterGiF]

System drive (c:) has 100 GB free

[GoldingD]

Deleted

[キララのパパさん]

お世話になります。2024-8月にLCRをアップデートしました。アップデート前にはDxO PureRAW3でノイズ処理した後の画像に対して、「強化」を実行できましたが、今後のアップデートは「強化」のDxO PureRAW3 実行前の画像では「強化」は使用できます。対応策を教えてください。

Thank you for your help. LCR updated in August 2024. Before the update, it was possible to perform "enhancement" on images that had undergone noise processing using DxO PureRAW3, but after the update, the program stopped running during the "enhancement" process and the system crashed. "Enhance" can be used on images before running DxO PureRAW3. Please tell me what to do.

[moved from bugs to discussions according to the community rules - Mod]

[Rikk Flohr: Photography]

Greetings all, 

A new update for Adobe Photography Products has been released.  The 13.5.1 update contains an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for being so patient.