P: Won't display 44 megapixel images in Library Loupe except in Fit

Report · Oct 25, 2017

In Library mode, any attempt to display a 50 Mpx RAW image in any 1:n magnification results in a grey box. Image appears only in FILL and FIT views. This renders the library mode useless for culling ultra-high-resolution images for fine focus or motion blurr so I'm basically forced to use a non-Adobe product for that simple function.

I've tested this with images shot on Canon 7D, 5D mkII, and 5D Sr. Images from the 5D Sr are the only one's that have a problem and it's only since the new Classic CC 7.0 release that this has come up.

PLEASE GIVE US BACK THE OLD VERSION OF Lightroom CC. It may have been slow but at least it worked.

Report · Oct 25, 2017

I am not having any problems showing raw files from a Canon 5DS R. Perhaps it is a difference in computers? Mine is a iMac Retina 5K + macOS Sierra 10.12.6.

From the little that I can tell about the numerous complaints (display errors & slowdowns) about LR CC Classic, they seem to be concentrating on Windows machines. But not everyone says what their computer is, so it is hard to tell.

PS -- I don't think anything is keeping you from going back to the previous version. If you are a subscriber, you can use either version as you want. The file format of catalogs has changed, which can cause some issues though.

Report · Oct 25, 2017

You had an option to keep the old version next to the new one. Let's give this update a chance. Nobody is stopping you from reverting back. How do we ever get Lightroom better if there is never an upgrade/update. It states clearly in the download window under the options that you can install the new version next to the old one. Which is what I did so if there are serious problems I can just go back and wait till bugfixes are ironed out.

Report · Oct 25, 2017

I'm also having the same issue, I thought it was me! I dumped the previews and remade them but it makes no difference. I'm having this issue with TIFF images from stitched panoramas made outside of Lightroom. Seems to be only on the larger TIFF files

Report · Oct 25, 2017

No problems here. I can view a 17416 x 4848 pixels TIFF panorama in 1:1 and even 3:1 if I want to. A 13348 x 4736 pixels DNG panorama also displays in any magnification I want.

-- Johan W. Elzenga

Report · Oct 25, 2017

5DSR raws display normally for me also... 2017 27" iMac and late 2016 MacBook Pro 10.12.6. I've yet to hit any issues with the upgrade in my normal workflow. Am pleasantly pleased with a significant speed increase.

Report · Oct 25, 2017

I assume that you are on Windows? Could you try to make sure you have the latest GPU driver downloaded and installed directly from the vendor site?

If that still does not work, try the workaround described here https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-cc-bug-filmstrip-no-longer-...?

Report · Dec 01, 2017

Hello ! I have just discovered the same issue after creating a panorma from 20 shots @18 Mpx raw photos. I try to zoom in at 1:1 or 1:2 or even 1:3. Lightroom is loading a blury image for about 1 minute and then shows a grey box as someone above has mentioned. This happens only in the Library module.

I have updated my PC's graphic card yesterday to an Nvidia GTX 1060 6GB and i have an i7 Haswell 2.7Ghz with 16GB of DDR3 1600Mhz. I have the latest Nvidia drivers installed yesterday - vers. 388.43. and I still have that bug. I am running Windows 7 Ultimate 64bit.

The above workaround doesn't work. In the meanwhile I will look at zoomed in previews in the Develop module or i will use the Library module from the previous Lightroom version.

Report · Dec 06, 2017

I observe similar symptoms on LR 7.0.1 / Windows 10 (in virtual-machine guest on Parallels MacOS 10.12.6).

A JPEG with dimensions 11,000 x 4,000 (44 MP) appears normal in Library Loupe Fit, but it appears as a grey box in 1:1.

A JPEG with dimensions 8,124 x 5,416 (43,999,584) appears normal in Fit and 1:1.

The workaround above works in my configuration: https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-cc-7-0-wont-display-50-mpx-...

Lightroom Classic version: 7.0.1 [ 1142117 ]
License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.7 GHz
Built-in memory: 8191.5 MB
Real memory available to Lightroom: 8191.5 MB
Real memory used by Lightroom: 2099.3 MB (25.6%)
Virtual memory used by Lightroom: 2257.1 MB
GDI objects count: 728
USER objects count: 1900
Process handles count: 1360
Memory cache size: 43.6MB
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1427MB / 4095MB (34%)
Camera Raw real memory: 1428MB / 8191MB (17%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
Check OpenGL support: Failed
Vendor:
Version:
Renderer:
LanguageVersion:

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: C:\Users\john\Pictures\Lightroom\Pano test\Pano test.lrcat
Settings Folder: C:\Users\john\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Any Source
2) Any Vision
3) Debugging Toolkit
4) Export LUT

Config.lua flags: None

Updated Toolkit: com.johnrellis.lrhiddenlua 7.0. (build )
Adapter #1: Vendor : 1ab8
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Revision : 0
Video Memory : 512
Adapter #2: Vendor : 1414
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Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Parallels Audio Controller)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 10.0x7
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Parallels using AMD Radeon R9 M370X OpenGL Engine
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GL_VENDOR: Parallels and ATI Technologies Inc.
GL_VERSION: 2.1 ATI-1.51.8
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OGLEnabled: true
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Report · Dec 06, 2017

We'll investigate. Thanks.

Report · Dec 21, 2017

This bug doesn't occur in my LR 7.1 / Windows 10.

Does anyone else observe it in LR 7.1?

Report · Dec 22, 2017

Yes I do, as I mentioned above.

Report · Dec 22, 2017

Cristian,

You posted on 12/1, so you must have been using LR 7.0 or 7.0.1 (7.1 was released on 12/11). You might update to LR 7.1 and see if the problem still occurs. Note that LR's update mechanism is not always reliable, so do Help > System Info to verify which version you're actually running, do Help > Updates to update, and then do Help > System Info to verify the update actually installed.

Report · Dec 22, 2017

I have updated long ago, problem is still there. I cannot view very large raw files as 1:1, 1:2 or 1:3 in the library module. I wouldn't repeat myself if the problem was solved.

Report · Dec 22, 2017

I have to use the old CC 2015 Lightroom in order to view my large files in the Library module as 1:1. There works without problems...

Report · Dec 22, 2017

"I have updated long ago, problem is still there."

It's not clear from your post -- you've tried this on 7.1 (and verified by doing Help > System Info)? I'm sorry if this seems pedantic, but with the unreliability of the update mechanism and the ambiguity of forum posts, it's often the case that people aren't in fact talking about the same version.

Report · Dec 22, 2017

Yes I have tested this on the new version.
Here are two screenshots which prove that I have new version and previewing that large file doesn't work.

https://www.flickr.com/gp/111312897@N08/a54e93

https://www.flickr.com/gp/111312897@N08/p1t486

Report · Dec 22, 2017

Thanks much for clarifying.

Report · Nov 14, 2018

I cannot loupe view a 17k x 4.4k image in library module loupe view 1:1. The good news it does display in Develop mode. In Develop mode I can move the area displayed easily. System Details

Lightroom Classic version: 8.0 [ 1193777 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.2 GHz
Built-in memory: 32702.3 MB
Real memory available to Lightroom: 32702.3 MB
Real memory used by Lightroom: 8222.3 MB (25.1%)
Virtual memory used by Lightroom: 11249.9 MB
GDI objects count: 1064
USER objects count: 3852
Process handles count: 3141
Memory cache size: 650.2MB
Internal Camera Raw revision: 61
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 6264MB / 16351MB (38%)
Camera Raw real memory: 6288MB / 32702MB (19%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1060 6GB (23.21.13.8813)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: C:\Lightroom Main Catalog\Lightroom Catalog-2.lrcat
Settings Folder: C:\Users\Patri\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Canon Print Studio Pro
3) Canon Tether Plugin
4) Facebook
5) Flickr
6) HDR Efex Pro 2
7) LR/TreeExporter
8) ON1 Effects 10
9) ON1 Enhance 10
10) ON1 Photo 10
11) ON1 Portrait 10
12) ON1 Resize 10
13) Perfect B&&W 8
14) Perfect Effects 8
15) Perfect Enhance 8
16) Perfect Photo Suite 8
17) Perfect Portrait 8
18) Perfect Resize 8
19) SmugMug

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1c03
Subsystem : 143819da
Revision : a1
Video Memory : 6061
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Realtek Digital Output (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
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GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
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GL_RENDERER: GeForce GTX 1060 6GB/PCIe/SSE2
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GL_VERSION: 4.6.0 NVIDIA 388.13
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OGLEnabled: true
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Report · Nov 14, 2018

Does Library loupe display correctly if you turn off Lightroom>Preferences>Performance>Use Graphics Processor?

Report · Aug 18, 2020

Updates to Camera Raw, Lightroom Classic, and the Lightroom Ecosystem were released yesterday evening and contain a fix for this issue. Please install the appropriate update and see if it solves this problem.

Thank you for your patience.

Rikk Flohr: Adobe Photography Org