13.3.1 Syncing deletes images from Collections

Question

I noticed that my catalog hadn't picked up the images from my iphone for a a week or so and checked the usual solutions. With no obvious answer, I called Adobe. I warn people not to call Adobe for help; I should heed my own advice.....After spending way too long on the phone between two days, Adobe told me to manually search for and change the flag status or color of 200 images, manually. Yeah right. I'm surprised that they never suggested that I try a back up catalog. Since syncing, even when it was working, never finished syncing, I decided to burn things down and start over. I deleted the Lightroom app on my phone and re-installed it to dump the photos, and deleted everything from the cloud.

Syncing new photos from my phone to Classic is working and most Collections are syncing from Classic to my phone, but some collections aren't and some collections are shrinking in size. I've created new collections to sync and they shrink too.

Windows 10

Paul McFarlane PSS · Accepted Answer

I fixed mine. I went to the Folders (2 of them) where this was happening, selected all the photos, then deleted them from All Synced. I waited for LrC and Lr to sync up, then added them again to the Collections.

Definitely something wrong, but I just wanted a solution to move on.

Paul McFarlane PSS · Answer

That's exactly Aa too. I tried having them nested in Collection Sets (which is how I organize them in LrC) and just under Collections. They just get wiped when it syncs.

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