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Participant
February 27, 2024
Question

A Lightroom classic errror occurred

  • February 27, 2024
  • 3 replies
  • 108 views

 

when i turn on the lightroom after few min this error pops up 
and its close the program 
someone know why? 

 

This topic has been closed for replies.

3 replies

dj_paige
Legend
February 28, 2024

What software are you using? What version NUMBER? What actions cause this screen to appear (or is it apparently random)?

GoldingD
Legend
February 28, 2024

That is an Adobe crash alert. It provides an opportunity to send off to Adobe for help (hopefully). Put in some requested info as to what was being done before the crash, what you were doing. And if you decide to put more info in this discussion that you have posted, include a link to this discussion. Check off to let Adobe contact you. And put in your e-mail address, hopefully the same e-mail address as you used when you subscribed. Then send it to Adobe.

 

Sometimes in these discussion, you may see an Adobe employee inquiring about the crash report. Typically when a member states a crash occurred and asks for assistance, Adobe goes looking for the report, finds none, then inquires (not always), So it is recommended to fill out that screen and send it on, doing so will send the crash report (not shown) to Adobe.

 

Oh, and as you can see, an opportunity to view the crash report is included on that screen. If you choose to view it, probably save it, and if you decide to post it in your discussion, so other members can read and perhaps help, please include it in your reply as an attachment, those reports get awfully long.

 

 

 

kglad
Community Expert
Community Expert
February 28, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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