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Ophélie23141155tnms
Participant
February 13, 2022
Question

Adobe Application Manager

  • February 13, 2022
  • 3 replies
  • 223 views

Bonjour, 

J’ai un problème avec Lightroom sur mon ordinateur, macOs Monterey
J’ai une licence permanente depuis 2017 mais depuis quelques semaines le message suivant s’affiche:
« L’application Adobe Application Manager, qui est nécessaire pour vérifier votre licence, est manquante ou endommagée" (voir capture d’écran ci-dessous)
L'application s’ouvre mais il m’est impossible d’éditer mes photos.
J'ai re-téléchargé le creative cloud mais cela n'a rien changé.
 
Merci d'avance pour votre aide.
 

 

    This topic has been closed for replies.

    3 replies

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    February 14, 2022

    I suspect you are trying to 'Open' a Perpetual version of Lightroom (v6?) that used the (discontinued) Application Manager.

    You also have Lightroom-Classic showing in the Creative Cloud desktop App- This may only be a 'Trial' version.

     

    Lightroom v6 (Perpetual) will not 'open' with a Serial Number IF to have the CC Desktop App installed. (Lr6 will become a 'Subscription' version).

     

     

    Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
    O
    Ophélie23141155tnmsAuthor
    Participant
    February 15, 2022

    Hi,

    Thank you for your message

    You are right I have been using Lightroom 6 so far, bought in 2017

    What changed that I can no longer do this?

    Thank you in advance

    dj_paige
    dj_paige
    Legend
    February 15, 2022

    First, if you have MAC Catalina or later, you cannot install LR 6. Simply not possible, Apple does not allow the installer file to work.

     

    If you have earlier versions of the operating system, then here are the steps:

    1. You have to uninstall the current Creative Cloud application.
    2. Optional, but a good idea, use the Creative Cloud cleaner tool
    3. Then install LR 6 from the original disk or download file, enter your serial number, and then it should work
    dj_paige
    dj_paige
    Legend
    February 13, 2022

    What version number of Lightroom do you have?

    O
    Ophélie23141155tnmsAuthor
    Participant
    February 15, 2022

    Hello, 

    I have Lightroom 6 bought in 2017

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 13, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Lightroom Classic forum so that proper help can be offered.

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