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quixilver
quixilver
Participant
June 18, 2017
Answered

Adobe Lightroom CC keeps crashing randomly when I edit .ORF files

  • June 18, 2017
  • 1 reply
  • 433 views

I've been using lightroom for years and haven't had a problem until I started editing .ORF files from my Olympus.  I will copy and paste the details of the crash if anyone can help.  I've also uninstalled and reinstalled, and have the latest version of LR CC.  Windows 7 64bit

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: lightroom.exe

  Application Version: 6.10.1.10

  Application Timestamp: 591f413f

  Fault Module Name: atio6axx.dll

  Fault Module Version: 22.19.157.3

  Fault Module Timestamp: 58ebb9e6

  Exception Code: c0000005

  Exception Offset: 0000000000f936e7

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional Information 1: b0ee

  Additional Information 2: b0eef9913f1bdd4cb1ab2f8e20e11b96

  Additional Information 3: 67c1

  Additional Information 4: 67c16ab7aa32c2c3ac314bf33ac19d46

    This topic has been closed for replies.
    Correct answer Akash Sharma

    Hi quixilver,

    Thanks for providing the crash report. It suggests that there is a problem with your graphics card driver. Please update it to the latest version from your GPU manufacturer's website. Take a look at this article Adobe Lightroom GPU Troubleshooting and FAQ

    Thanks,

    Akash

    1 reply

    Akash Sharma
    Akash SharmaCorrect answer
    Legend
    June 19, 2017

    Hi quixilver,

    Thanks for providing the crash report. It suggests that there is a problem with your graphics card driver. Please update it to the latest version from your GPU manufacturer's website. Take a look at this article Adobe Lightroom GPU Troubleshooting and FAQ

    Thanks,

    Akash

    johnrellis
    johnrellis
    Genius
    June 19, 2017

    Your crash report indicates you have an AMD graphics card. The most recent version of the AMD driver crashes LR. Adobe has been working with AMD to fix the issue, and recently an Adobe employee said that AMD plans to include a fix in the next release of its driver. Meanwhile, you can either roll back the AMD driver to a previous version or your disable LR's use of the GPU by unchecking Preferences > Performance > Use Graphics Processor. See this bug report in the official Adobe feedback forum for details: Lightroom: Crashing with GPU acceleration on (AMD Radeon driver 17.4.4) | Photoshop Family Customer Community

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