Adobe Lightroom Classic Freezing Issue

Report · Nov 12, 2024

Hello Adobe Community,

I'm experiencing a frustrating issue with Adobe Lightroom Classic on my new laptop. After about 1.5 minutes of working in the program, Lightroom suddenly freezes completely. If I wait around 1.5 minutes, the program starts working again as normal, but the freezing continues to happen intermittently.

Here’s a summary of my setup and the troubleshooting steps I’ve already taken:

Laptop: Only a few months old, with specifications that meet and even exceed Lightroom Classic’s requirements.
Software and Drivers: All drivers, including the GPU drivers, are fully up to date.
Troubleshooting steps tried:
- Reinstalled Lightroom Classic multiple times.
- Checked system resources, and everything seems to be performing as expected.
- Adjusted preferences in Lightroom and cleared the cache.

Despite all of this, the freezing issue persists, making it very difficult to work on my projects.

Has anyone else experienced this, or does anyone have suggestions on how to resolve this issue? I would appreciate any guidance or additional troubleshooting steps.

Thank you in advance!

Report · Nov 12, 2024

Show us the specs for your computer: go to Help->System Info and copy the info there (down to the plug-in information, we don't want and don't use and absolutely hate everything below the plug-in info) and paste it as text into your reply.

Are there specific actions that you peform in LrC when the program freezes? Or does just about anything cause the freeze?

Also, did you do a "clean install"? https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-13-0-unstable/m-p/141...

Make sure you have turned off the Face Recognition, turned off synchronizing with the cloud and Address Lookup. If you never use these features, please double-check and triple-check that they are off, as they may have been turned on accidentally.

Report · Nov 12, 2024

Lightroom Classic-versie: 14.0.1 [ 202410161356-30922cfc ]
Licentie: Creative Cloud
Taalinstelling: nl
Besturingssysteem: Windows 11 - Business Edition
Versie: 11.0.22631
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 24
Processorsnelheid: 2,3GHz
SQLite-versie: 3.36.0
CPU-gebruik: 0,0%
Stroombron: Batterij(Laag)
Ingebouwd geheugen: 32575,8 MB
Het toegewezen GPU-geheugen dat door Lightroom wordt gebruikt: 366,9MB / 7957,0MB (4%)
Beschikbaar fysiek geheugen voor Lightroom: 32575,8 MB
Fysiek geheugen gebruikt door Lightroom: 2182,5 MB (6,6%)
Virtueel geheugen gebruikt door Lightroom: 3039,7 MB
Aantal GDI-objecten: 782
Aantal gebruikersobjecten: 2593
Aantal proceshandelingen: 2574
Cachegeheugengrootte: 430,7MB
Interne Camera Raw-versie: 17.0 [ 2043 ]
Maximumaantal door Camera Raw gebruikte threads: 5
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 118MB / 16287MB (0%)
Fysiek geheugen Camera Raw: 77MB / 32575MB (0%)

Cache1:
NT- RAM:0,0MB, VRAM:0,0MB, Combined:0,0MB

Cache2:
m:430,7MB, n:0,0MB

U-main: 102,0MB

Dpi-instelling systeem: 144 dpi (hoge dpi-modus)
Bureaubladcompositie ingeschakeld: Ja
Standaardgrootte voorvertoning: 2560 pixels
Schermen: 1) 2560x1600
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

GPU-info:
DirectX: NVIDIA GeForce RTX 4060 Laptop GPU (32.0.15.6590)
Beginstatus: GPU voor exporteren wordt standaard ondersteund
Gebruikersvoorkeur: GPU voor exporteren ingeschakeld
HDR inschakelen in Bibliotheek: UIT

Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliotheekpad: C:\Coumans Fotografie\Lightroom\Lightroom\Lightroom Catalog.lrcat
Map Instellingen: C:\Users\CoumansFotografie\AppData\Roaming\Adobe\Lightroom

Report · Nov 12, 2024

Could you also please provide the other information I requested?

Report · Nov 12, 2024

Doesn’t matter what I do, anything cause the freeze!

Face Recognition is turned off

synchronizing with the cloud is turned off

Adress lookup is turned off

Met vriendelijke groet,

Angelique Huynen-Coumans

Verzonden vanaf Outlook voor Android<>

Report · Nov 12, 2024

Is the driver for your GPU the studio driver, not the game driver?

Is your CPU or GPU over-clocked or under-clocked?

Report · Nov 12, 2024

Is the driver for your GPU the studio driver, not the game driver? I don't know

Is your CPU or GPU over-clocked or under-clocked? Onder-clocked

Report · Nov 13, 2024

Try turning off the under-clocking. Go to the NVidia web site and confirm you are using a Studio driver.

Report · Nov 12, 2024

What is the make and model of this Laptop?

What is the make and model of the CPU?

Report · Nov 12, 2024

What is the make and model of this Laptop? Lenovo Legion pro 5, 6IRX8

What is the make and model of the CPU? NVIDIA GeForce RTX 4060 Laptop GPU
Met vriendelijke groet,

Angelique Huynen-Coumans

Report · Nov 12, 2024

Lenovo Legion pro 5, 6IRX8

so from a Lenovo Web Page:

https://psref.lenovo.com/Product/Legion/Legion_Pro_5_16IRX8

and from that, the CPU could be a 13th Gen Intel® Core™ i9-13900HX?

As it may be a 13th Gen Intel CPU, do you ever get "Out of Video memory" errror messages?

Report · Nov 20, 2024

no, i never got this error message

Report · Nov 20, 2024

the issue is not solved yet

Report · Nov 27, 2024

I have the same problem with LR freezing:
New laptop Velocity Micro 17" 4K
All drivers are up to date
Lightroom v14.0.1
Windows 11 Pro
GPU Nvidia Getforce RTX 4090 laptop
CPU Intel Core i9-14900HX; integrated UHD Graphics
64GB memory
etc, etc...

I have determined the Nvidia GPU is the culprit.
If I turn Nvidia off I don't have a problem with LR (except it's slow)
When Nvidia is on (share or Intel GPU off) LR freezes.

Report · Nov 27, 2024

I have the same problem with LR freezing:
New laptop Velocity Micro 17" 4K
All drivers are up to date
Lightroom v14.0.1
Windows 11 Pro
GPU Nvidia Getforce RTX 4090 laptop
CPU Intel Core i9-14900HX; integrated UHD Graphics
64GB memory
etc, etc...
I have determined the Nvidia GPU is the culprit.
If I turn Nvidia off I don't have a problem with LR (except it's slow)
When Nvidia is on (share or Intel GPU off) LR freezes.

By @edrob

Can you share a screenshot of your LrC /Preferences/Performance

with the GPU option on.

Report · Nov 27, 2024

I think this is what you are requesting. However I am disabling the individual GPUs through a BIOS utility.