Question
Adobe Lightroom Classic starts and crashes [Exception 0xc0000005]
We just fixed the issue at a customers computer, where Adobe Lightroom Classic stoppend working correctly suddenly. When the app was startet on Windows 11 (after Upgrading from Windows 10), the UI loaded without response and suddenly the crash report showed the following:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.1" build="[202112022200-7fd1f998]" source="Windows-Client" crashType="n/a">
<time year="2021" month="12" day="17" hour="14" minute="36" second="46" timeoffset="60" timezone="Mitteleuropäische Zeit"/>
<user guid="#################################"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="22000" applicationlanguage="de-de" userlanguage="de-AT" oslanguage="de-DE" ram="16165" machine="Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz" model="Intel64 Family 6 Model 126 Stepping 5" cpuCount="8" cpuType="8664" cpuFreq="1498 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce MX330" description="NVIDIA GeForce MX330" driverDate="20211126000000.000000-000" driverVersion="30.0.14.9709" videoModeDescription="" pnpDeviceID="PCI\VEN_10DE&DEV_1D16&SUBSYS_875C103C&REV_A1\4&308D76FA&0&00E0" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) Iris(R) Plus Graphics" description="Intel(R) Iris(R) Plus Graphics" driverDate="20210601000000.000000-000" driverVersion="27.20.100.9664" videoModeDescription="3840 x 2160 x 4294967296 Farben" pnpDeviceID="PCI\VEN_8086&DEV_8A52&SUBSYS_875C103C&REV_07\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF8470EBEF4">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF8470EBEF4" symbolname="DllUnregisterServer"/>
<stackStatement index="1" address="0x00007FF8470EE4CF" symbolname="DllUnregisterServer"/>
<stackStatement index="2" address="0x00007FF83533A6BE" symbolname="FxPluginMain"/>
<stackStatement index="3" address="0x00007FF835328EC5" symbolname="FxPluginMain"/>
<stackStatement index="4" address="0x00007FF83532E14C" symbolname="FxPluginMain"/>
<stackStatement index="5" address="0x00007FF83532E425" symbolname="FxPluginMain"/>
<stackStatement index="6" address="0x00007FF83533A32F" symbolname="FxPluginMain"/>
<stackStatement index="7" address="0x00007FF83533353C" symbolname="FxPluginMain"/>
<stackStatement index="8" address="0x00000000357FE0A1" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="9" address="0x00000000357FF777" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="10" address="0x00007FF8561F54E0" symbolname="BaseThreadInitThunk"/>
<stackStatement index="11" address="0x00007FF8564E485B" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000000004602D320"/>
<register name="RCX" value="0x000000004602D320"/>
<register name="RDX" value="0x0038006500300036"/>
<register name="RSI" value="0x0038006500300036"/>
<register name="RDI" value="0x0038006500300036"/>
<register name="RSP" value="0x000000004602D2B0"/>
<register name="RBP" value="0x000000004602D4D0"/>
<register name="RIP" value="0x00007FF8470EBEF4"/>
<register name="EFL" value="0x0000000000010256"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
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</binaryImageSet>
<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>
</hbLogSessionDllStatus>
</crash>
<sessionId>
8243109d-f0e8-43ec-928d-e99706bf8912
</sessionId>
</crashreport>
First, I thought, that the NVIDIA driver was the issue but actually the issue and its solution was way more simple:
A connected Android Tablet was the reason for the crash - for whatever reason. Unplugging it and starting Adobe Lightroom Classic like a charm.
Hope, this helps fixing the issue for a lot of people!
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