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Kristof0101
Participant
March 10, 2024
Question

Adobe Lightroom Classic update - failed

  • March 10, 2024
  • 3 replies
  • 1619 views

Hi All, any ideas why my lr classic update fails? Trying to update from 13.1 in creative cloud to 13.2 but update fails. PS updateds properly. It has been like this for a week or 2 now.. On MacOS 14.4

thanks

    This topic has been closed for replies.

    3 replies

    GoldingD
    GoldingD
    Legend
    March 10, 2024

    Any error message?

     

    K
    Kristof0101Author
    Participant
    March 10, 2024

    It starts the update the process and 1% it just says update failed.

      J
      Jay Irwin
      Participant
      May 24, 2024

      I have the same issue, only I'm on a Windows machine.

      B
      Community Expert
      Bill SpragueCommunity Expert
      Community Expert
      March 10, 2024

      My hunch is that it can be a combination of your Internet speed, Internet connection and the load on Adobe servers.   Not often, but when I have had it happen, I wait until it gets better!

       

      Another thing you can try is to uninstall what you have and do a fresh install.  Go to the Creative Cloud app, open all apps and look for the three dot menu ("...").  One of the choices is to uninstall.  

      K
      Kristof0101Author
      Participant
      March 10, 2024

      It is strange as I had this error since the update became available. PS updated with no issues.

      If I uninstall and reinstall I would have to add all libraries, filters and everything again, no?

      B
      Community Expert
      Bill SpragueCommunity Expert
      Community Expert
      March 11, 2024
      quote

      ......If I uninstall and reinstall I would have to add all libraries, filters and everything again, no?


      By @Kristof0101

       

      Those user created files are not erased in an uninstall.   But, be sure you are backed up!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 10, 2024

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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