Adobe Lightroom Classic update - failed

[Kristof0101]

Hi All, any ideas why my lr classic update fails? Trying to update from 13.1 in creative cloud to 13.2 but update fails. PS updateds properly. It has been like this for a week or 2 now.. On MacOS 14.4

thanks

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Bill Sprague]

My hunch is that it can be a combination of your Internet speed, Internet connection and the load on Adobe servers.   Not often, but when I have had it happen, I wait until it gets better!

Another thing you can try is to uninstall what you have and do a fresh install.  Go to the Creative Cloud app, open all apps and look for the three dot menu ("...").  One of the choices is to uninstall.  

[Kristof0101]

It is strange as I had this error since the update became available. PS updated with no issues.

If I uninstall and reinstall I would have to add all libraries, filters and everything again, no?

[Bill Sprague]

......If I uninstall and reinstall I would have to add all libraries, filters and everything again, no?

By @Kristof0101

Those user created files are not erased in an uninstall.   But, be sure you are backed up!

[GoldingD]

Any error message?

[Kristof0101]

It starts the update the process and 1% it just says update failed.

[Jay Irwin]

I have the same issue, only I'm on a Windows machine.

[Jay Irwin]

Update:  I checked my internet speed and it was really low on my wireless adaptor.  I brought router close to pc and plugged it in with an ethernet cable and my speed went way up and LR Classic updated with no problem.

[Bill Sprague]

Thanks for relaying that you got it working.  We don't always know!