Adobe Lightroom Won't Load Images

[warrenc39981054]

Hello,

Any advise is welcome. I have Lightroom on both my Laptop and Desktop. Generally I use it on the desktop and things have worked fine. Today I wanted to work away from the desktop and took my portable hard drive, which contains both my images and catalog. When I try and load the catalog from my laptop, it won't load the pictures, or allow me to import. If I try to import, it will show the images on the SD card and then after I click import, the import just stops. As far as images, the folders show on the left but take a very very long time to load. 15+ minutes for a folder containing only a few images. I have attached pictures. Any advice is welcome.

Specs:

Windows 10

Lightroom CC

Thank you.

WC

[Rob_Cullen · Accepted solution]

The System Info shows the path to your Library as being:  W:\Lightroom 11.30........

Do you see your external drive with that name in File Explorer?

Also your Folders panel does not show a Disk name for  the external drive.

You should be seeing something like this-

And I do not see your 'Catalog' and 'Folders' panel headers that would normally be above the Folders panel. Can you right-click the 'Navigator' header and choose [Show All] from the menu?

[bobmarett]

I don't understand.  I recently upgrader LR and PS so they should be in the latest configuraations but when I right click on a LR image the flag for "edit in PS" is greyed out.

[Rob_Cullen]

Hi @bobmarett 

Does the Folder of images in the Folder panel of Lightroom-Classic show a question mark [ ? ]. ??

Does the image preview border in Grid view show a small exclamation mark [ ! ].??

Are you using Smart Previews for your photos?

[bobmarett]

Rob,
Thank you for your email. I have no idea what has happened. After
updating LR Classic and PS when I attempt to move an image from LR to PS,
the edit in PS function is greyed out and so is not available. I don't
know what Smart Previews is or how to choose it.

Should I try to contact Adobe?

Thank you.
Bob

[Rob_Cullen]

@bobmarett  You haven't answered my questions on October 24. Your answers might get you the help you need!

[bobmarett]

If you mean !!!! or ?????, I don't see any of those.

Thanks for your patience. I'm totally in the dark.
Bob

[Rob_Cullen]

If you are selecting a photo to [Edit in Photoshop], then you must be looking at thumbnail previews in Grid view- correct?

I am asking if you see these (red circled) ?  indicators on folders,  and ! on photo preview borders-

Or do you see the 'Smart Preview' badge on preview borders?

[bobmarett]

I am looking at thumbnails in Grid view. I see no red circle
indicators nor ! on previews. I'm sorry but I don't even know about "Smart
Preview" badges.

I have been using LR and PS for years I'm quite sure at a very beginner
level but haven't ever had this problem. I usually pick an image in LR and
either treat it in develop and then go to PS OR I pick an image, go to PS
and fine tune it in Camera Raw. I have never had this problem before where
I can't move an image from LR into PS.

Thank you for trying to help me with this.
Bob

[dj_paige]

"Latest" doesn't really provide information. You may think you have the latest, but often the person is mistaken. So please tell us the version NUMBERs of your Lightroom Classic and Photoshop.

[bobmarett]

LR is V12.0
Camera Raw is V15.0
PS is V24
Thank you and I hope this helps
Bob