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A
Adam22691734ybcb
Participant
August 31, 2023
Question

Adobe Lightrooom Classic - No Previews

  • August 31, 2023
  • 2 replies
  • 171 views

Hi all, 

 

I cannot view any previes on Lightroom.  The problem started over a year ago when I accidently clicked the backup button, and backed up my library to an external hard drive.  For whatever reason ever since then the preview screens have been grey.

 

I have spent hours going throught the support forums trying to recover and resolve this issue to no avail.  I have reassigned permissions and reloaded the library after deleting it many times.  This is a major issue in my workflow that makes LR difficult to organize a library of fotos.  It really harms the overall use of the application.

 

I am using a PC with Windows 10.

 

Thanks in advance for any insights and help!

This topic has been closed for replies.

2 replies

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
August 31, 2023

Sounds like your previews cache may be corrupted. This has nothing to do with making a backup. That the problem started after that must be a coincidence. Try the following: open your Lightroom catalog folder and look for the 'catalogname previews.lrdata' folder. Trash it and then start Lightroom Classic. Initially you will still not see any thumbnails, but then Lightroom should start building them one by one. Do make sure that your originals are online! Lightroom needs them to build the thumbnails.

 

-- Johan W. Elzenga
A
Adam22691734ybcbAuthor
Participant
September 3, 2023

Hi Johan,

 

Thanks for your advice, although I have tried that many times.  I did what you suggested and still no previews.

 

I am not even getting previews on new images I import.  It seems to me like LRclassic is not finding the folder for making and accessing the previews.

 

I wish there was a human employee at Adobe who could provide real customer service.  Sometime these forums are no use for specific issues like this one.

 

@Adobe, what do you think??

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
September 3, 2023

Did you already try resetting the preferences? Delete the preference file, don't use the key combination to reset them: 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

-- Johan W. Elzenga
kglad
Community Expert
kgladCommunity Expert
Community Expert
August 31, 2023

<moved from cc desktop bugs>

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