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dongz14409238
Participating Frequently
February 16, 2019
Question

after latest update, Lightroom (cc and classic) cannot be opened anymore, crashes everytime

  • February 16, 2019
  • 3 replies
  • 539 views

hello, do anybody experience the same as me? last week there was an update and after the installation the program (lightroom cc and lightroom classic) can no longer be opened successfully. it crashes everytime and I have sent crash report everytime.

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3 replies

Participant
February 20, 2019

I also have the same issue after updating. The previous version worked fine, I'm reverting to the previous version now. I'll update after it's done.

By the way, resetting my preferences (as suggested above) did not work.

UPDATE: I reverted to the previous version (8.1) which worked fine when last used, and now that crashes every time as well. I have reset my preferences, still no luck.

UPDATE 2:  After several restarts, it seems to be working as normal. I'm still not at the current version, I'm on 8.1.

Participant
February 16, 2019

I'm having the same problem, had to install lightroom 8.1 for it to work, hope they fix 8.2, I want to try out the new features!

KensDesign&Photog
Known Participant
February 17, 2019

I would avoid it at all costs.  The update corrupted my catalog.

dj_paige
Legend
February 16, 2019

Try resetting your preference file. https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

If that doesn't work, revert back to an earlier version of Lightroom.

KensDesign&Photog
Known Participant
February 17, 2019

Wrong OS