After Upgrade to Sequoia LRC and PS Cannot Read or Edit My Raw Files

Forum|Forum|1 year ago
November 29, 2024
2 replies
668 views

it reads other formats but my canon raw and sony raw files .... I have a 2019 Mac Pro.

Anyone encounter this?

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

macOS

P

pas_gcm

Participating Frequently

I'm having the same problem after updating to Sequoia. Photoshop won't open my Sony ARW files from Adobe Bridge. The files are fine, they are certainly not corrupt and I can see them properly in Bridge. The message I get is "Could not complete your request because Photoshop does not recognize this type of file". Please help solve this problem.

nicolasa1

Participant

Same, on latest lightroom CC 14.3 and it won't open ARW files but Photoshop and regular lightroom will.

AxelMatt

Community Expert

Unfortunately you haven't given us detailed information about your system. Therefore, all proposed solutions are like a look into the crystal ball.

Which exact version of Lightroom and Photoshop do you use?

Which type of camera do you use?

Do you get an error message? If yes, please post the message word-by-word.

Do you have tried to reset the preferences to the default settings of both applications?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

M

Michael Pancier PhotoAuthor

Participant

Sorry, I have LRC 14.0.1 Camera Raw 17.0

PS 2025 latest version.

Canon RP, R5, and R6 Mark II. Issues seem to mainly happen with CR3 files. But I also had some issues with ARW Raw files from a Sony Shoot. In LR it says file appears to be unsupported or damaged. PS won't open it either. Or LR has enountered problems reading this photo.. When I try to open directly from PS I get Could not open because the file-format module cannot parse the file. I've uploaded one of the raw files.

My computer is Mac Pro 2019

dj_paige

Legend

In LR it says file appears to be unsupported or damaged. PS won't open it either. Or LR has enountered problems reading this photo.. When I try to open directly from PS I get Could not open because the file-format module cannot parse the file. I've uploaded one of the raw files.

My computer is Mac Pro 2019

By @Michael Pancier Photo

The files are damaged. This happens because of hardware malfunction somewhere, could be the camera or camera card, could be the card reader, could be the hard disk you store the photos on. You will need to troubleshoot this problem and find out where the problem comes from. You can try using a different camera card, and different card reader, for part of the diagnosis.

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