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Michael Pancier Photo
Participant
November 29, 2024
Question

After Upgrade to Sequoia LRC and PS Cannot Read or Edit My Raw Files

  • November 29, 2024
  • 2 replies
  • 668 views

it reads other formats but my canon raw and sony raw files .... I have a 2019 Mac Pro.

 

Anyone encounter this?

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

    2 replies

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    pas_gcm
    Participating Frequently
    December 12, 2024

    I'm having the same problem after updating to Sequoia. Photoshop won't open my Sony ARW files from Adobe Bridge. The files are fine, they are certainly not corrupt and I can see them properly in Bridge. The message I get is "Could not complete your request because Photoshop does not recognize this type of file". Please help solve this problem.

      nicolasa1
      nicolasa1
      Participant
      May 20, 2025

      Same, on latest lightroom CC 14.3 and it won't open ARW files but Photoshop and regular lightroom will. 

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      November 29, 2024

      Unfortunately you haven't given us detailed information about your system. Therefore, all proposed solutions are like a look into the crystal ball.

       

      Which exact version of Lightroom and Photoshop do you use?

      Which type of camera do you use?

      Do you get an error message? If yes, please post the message word-by-word.

      Do you have tried to reset the preferences to the default settings of both applications?

       

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
      M
      Michael Pancier PhotoAuthor
      Participant
      November 29, 2024

      Sorry, I have LRC 14.0.1 Camera Raw 17.0

      PS 2025 latest version. 

      Canon RP, R5, and R6 Mark II.  Issues seem to mainly happen with CR3 files. But I also had some issues with ARW Raw files from a Sony Shoot.   In LR it says file appears to be unsupported or damaged. PS won't open it either.  Or LR has enountered problems reading this photo.. When I try to open directly from PS I get Could not open because the file-format module cannot parse the file. I've uploaded one of the raw files.

       

      My computer is Mac Pro 2019 

      M
      Michael Pancier PhotoAuthor
      Participant
      November 29, 2024

      Upload one of the raw files that doesn't import to Wetransfer, Dropbox, Google Drive, or other free service and post the sharing link here. We can see if it's the file itself that's damaged (more likely) or its some other hardware issue.


      I ended up reinstalling Sequoia and it appears that the upgrade corrupted my Raid drive.  So for now, I think I'm going to have to reformat the main Raid Drive and copy the files from my backup drive.  The files on the backup drive do open fine with PS or preview or Topaz. So for now, I'm going to try to reformat everything and then see if LR works.

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