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MemoMedina
Participating Frequently
March 3, 2023
Answered

An internal error has occurred. Invalid Path error while finding raw folders on a NAS

  • March 3, 2023
  • 11 replies
  • 17762 views

Hi guys, oldtime Lr User here, but new to the forums.

(My native language is spanish, so excuse me if my english is bad.)

 

System Specs: LR Classic 12.2 release, Camera Raw 15.2 (Build 202302032259-eb84d255) on a 2013 Mac Pro 6-Core 3.5Ghz Xeon with 16 gigs of ram Running MacOS Monterey 12.6.3 (21G419) and with a Synology NAS DS420+ Running the latest  version of DSM 7.1.1-42962 Update 3

 

In my studio we have 3 workstations; the first is my "trashcan" mac pro 6,1, and 2 assembled windows PC. We use several catalogs that are stored locally on each machine and synchronized with synology drive, so we always have the updated catalogs on every workstation, and all the raw files are stored on the NAS. Each client has his own catalog and directory with the name "-Name of the client- Medios" being "medios" the word we use to know that is the correct folder, and then it contains the usual LR structure that is year and then date folders. 

 

Each time one of my assistants opens a catalog on his windows workstation, they find all the photographs offline because the file adress is different on windows and mac and viceversa, so the only thing we have to do is clic on the "medios" folder cna clic on "find missing folder" and then we select the respective "Medios" folder. We've been working like this at least 3 years and it has been very easy and productive for us. 

 

Everyting worked fine until this week, when I tried to locate the missing folder i've found an error message that appears immediatly after clicking on the folder: "An Internal Error Has Occurred. Invalid Path"

 

 

I've tried restarting my system, the NAS, recconecting the network volumes, resseting the preferences while launching LRC, reinstalling LRC, and even the support team tried to remotely fix the problem granting full acces to the Library folders... but all without succeess. 

 

Funny thing is that I can import new photos to the very same directory that LRC says it's an invalid path, and i can locate individual photos succesfully, but not the Top Parent folder "medios", nor the year folder or even the day folder. 

 

My assistants can work normally on their windows workstations, but it's me who cant find peace of mind having all my photographs online. Hope you can help me with this! Thanks in advance for your time. 

 

 

 

    Correct answer hudsonhenry

    (WORK-AROUND SOLVED MY ISSUE) Mapping the NAS shared folder with my images to a drive letter in Windows 11's File Explorer, then directing Lightroom 12.3's catalog in Windows to the images via the mapped and drive lettered location solved the issue for me. When I jumped back to my Mac Studio Ultra with the same catalog on the same 10Gbe network I had no problem locating the images in the NAS shared folder on the Mac too. Adobe should address this, but at least there is a relatively easy fix that lets you upgrade past 12.1

    11 replies

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    M
    MemoMedinaAuthor
    Participating Frequently
    March 6, 2023

    I donwngraded to 12.1 and now it's al working again. 

      hudsonhenry
      hudsonhenry
      Participating Frequently
      April 1, 2023

      Thanks so much for figuring out that Adobe broke the NAS linkage in 12.2  Reverting to 12.1 solves my invalid path error as well. PLEASE FIX THIS ADOBE!

       

      Thank you MemoMedina!

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        April 23, 2023

        @Rikk Flohr: Photography
        the problem occurs when you work with a lightroom catalog on Windows and the photos are stored on a NAS.

        If you copy this ligthroom catalog to a MAC, you have to update the path with "find missing folder" because the file adress on MAC is different than on Windows.

        But you can't change the path on MAC. You will get this error:



        I copied the photofolder from NAS to the MAC and tried to update the path with "find missing folder" directly to a path on the mac.

        Still the same problem.

        So you can't copy a lightroom catalog from Windows to Mac and update the path to the photos with "find missing folder".

        This was possible until Lightroom Classic 12.1

         

        I just tried it with Lightroom Classic 12.3 and it's still there.

        So I have to switch back to 12.1


        I didn't mention it in my post before but there is a Windows device also using the same NAS and that catalog gets transferred from Win 10 to Mac 13.3.1 and back again with no issues - twice in the last week. 

        There still are not clear, reproducible steps to identify and report this. 

         

        Rikk Flohr: Adobe Photography Org
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