Participating Frequently

Question

An unknown error occurred while reading the video file.

Forum|Forum|7 years ago
August 13, 2018
7 replies
2520 views

I have had this issue since upgrading to the latest LR Classic (7.3.1) running on Windows 10 Pro N. I get the error:

"Some import options were not performed>An unknown error occurred while reading the video file"

This occurs when either attempting to read from a card or synchronizing an existing folder with video files

The video files are from a Sony Alpha 7rii, both .mts and .mp4. The would import fine before the update. Actually the very same files that imported before the update get this error now.

In the import window dialog, the thumbnails read: "Preview unavailable for this file"

All files open just fine in other programs.

This is what I have tried so far:

Allowing Adobe QT32 Server.exe and dynamiclinkmanager.exe access through Windows Defender Firewall

Reinstalling LR Classic 7.3.1

Downgrading to LR Classic 7.3

Downgrading to LR Classic 7.2

Clearing video cache

Testing integrity and optimizing catalog

Restoring a previous backup when the process worked

Removing all third party plugins

Disabling all built-in plugins

Er, help?

This topic has been closed for replies.

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ndw8790

Participant

I have the same error with LRC 8.4.1

Are there any good alternatives to Lightroom? This thing is awfully slow on a PC (quasi latest i7, Win10, 16G RAM,...)

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ndw8790

Participant

I also already purged my cache, as suggested in some other posts

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Biodiversity PhotographyAuthor

Participating Frequently

After being in the field for months, unable to work with videos in LR, still nothing works. Added to the list of what was tried were updating the BIOS, the newest driers, and the newest Win 10 upgrade.

bhousto90-thanks for the suggestion, but it is all video files, dozens of different formats.

Anyone out there? Does Adobe care?

jonathana

Participant

same problem, please fix adobe.

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Biodiversity PhotographyAuthor

Participating Frequently

Here we are, over 6 week later, and I am in customer support purgatory with Adobe. I go over the same situation over and over and over again. I have set up at least 5 times to have their "priority" team call me, and they simply do not call.

Wow.

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bhousto90

Legend

Can you upload a sample video to Dropbox or Google drive etc and then post the link?

Then myself and others can check to see if it works or fails in the same way.

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Biodiversity PhotographyAuthor

Participating Frequently

Wiped and rebuilt the OS, then S.O.S.

Anyone from Adobe out there?????????

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Biodiversity PhotographyAuthor

Participating Frequently

And did the latest Lightroom cc Classic update.

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Biodiversity PhotographyAuthor

Participating Frequently

I sure do love wasting hours of my life and missing deadlines. Whoo-hoo!

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bhousto90

Legend

I was just testing .MTS files while looking for an answer for another forum question when I came across this:

Please see the following link:

Adobe Creative Cloud apps use native OS support for Dolby

As you indicated that you have "Windows 10pro N" it looks like you would need to install the Windows media feature pak as mentioned there to use the .mts files as they contain AC-3 audio.

(I can import the .mts files from 4 different cameras on LR7.4 on my Win10 laptop but not LR7.4 on Win7 desktop as a result of no built-in decoding for Win7. It works with CC2015.12 that is still installed though)