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lumen_fl
Known Participant
November 21, 2022
Question

Application hangs during mask edits

  • November 21, 2022
  • 2 replies
  • 1410 views

Issue: Lightroom Classic hangs after update to LR Classic 12.0.1 when performing individual editing steps (e.g. in masking mode)

  • Lightroom Classic Version Number: 12.0.1
  • OS Version Number: Windows 11
  • Intel(R) Iris(R) Xe Graphics


Steps to reproduce:

  1. Open mask mode
  2. Create several masks
  3. Switch between the masks with enabled "Show overlay" tick

Expected result: The overlay of the current mask is shown
Actual result: When switching to the other mask the overlay of the first mask is still shown. The loading circle is active all the time. The tooltip of the loading circle says "GPU-Randering"

 

Additional info:

No such issues with the previous version of LR Classic. The Intel(R) Iris(R) Xe Graphics driver is uptodate.

 

This topic has been closed for replies.

2 replies

L
lumen_flAuthor
Known Participant
November 21, 2022

Unfortunately the Adobe Support Community admins seem to convert the problem cases just to discussion without comment (maybe to improve the statistics and avoid really trouble cases?). Very disappointing experience 😞 It makes sense to cancel the subscription.

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
November 21, 2022

@AxelMatt 's troubleshooting recommendations have revealed you have an issue with the current driver you are using for your GPU. You might contact the GPU manufacturer and see if they have a fix coming. 

Rikk Flohr: Adobe Photography Org
    johnrellis
    johnrellis
    Genius
    November 21, 2022

    Check see if there is an update available from the manufacturer of your GPU card. Do not rely on the updates from Wndows.


    Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running. 

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    November 21, 2022

    The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

    Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

    https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

      

    If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

    Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

      

    Another step is to try to reset the Lightroom preferences. 

    https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

    It's recommended to backup your preferences before you reset the preferences to the default settings: 

    https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html 

      

    Do you get an error message? If yes, please post the exact message or an screenshot.  

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    L
    lumen_flAuthor
    Known Participant
    November 21, 2022

    Hi Axel,

     

    Thank you for the responce. Switching off the GPU solves the issue, but the whole processing is much slower then.

     

     

     

     

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