application lightroom désactivé

[jean_jacques_1378]

Bonjour,

En ouvrant lightroom aujourd'hui, Adobe me dit, a ma grande surprise, que l'application est désactivé.

J'ai bien été prélevé au début du mois. Je ne comprends pas. Suis-je seul dans ce cas?

[dj_paige]

What was the exact wording of the message (even if it is not in English)?

Lightroom (Lr icon) or Lightroom Classic (LrC icon)?

[jean_jacques_1378]

Lightroom Classic.

Le message est le suivant: Cette application Adobe sans licence a été desactivé.

Je ne comprends pas pourquoi "sans licence" puisque j'ai un abonnement!

[Per Berntsen]

English translation from the dialog:

This unlicensed Adobe application has been disabled.
Upgrade to genuine Adobe applications with a 40% discount on your subscription and get the latest features and security updates.

If you have a subscription, contact Adobe Support, we cannot help with subscription issues.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Edit: Before contacting support, try to sign out of your Adobe account in the CC desktop app, then sign in.

[dj_paige]

and when you sign in make sure it is with the same e-mail address that you used when you made the purchase.