Participant

Question

Arrow key press seem to get stuck

Forum|Forum|3 years ago
February 14, 2023
7 replies
5169 views

I have installed Lightroom Classic on my PC which is running on Windows10. I have a Loupedeck+ connected to the system which I use for editing in lightroom.

When I press the arrow key on my keyboard/loupedeck inorder to navigate to the next/previous photo (in library or develop modeule), it appears like the directional key press gets stuck and lightroom will scroll through all the photos imported in the current folder. This doesnt happen every time when I use lightroom.

I am using this same keyboard and loupedeck+ with other editing and MSoffice softwares during which it never gave any issues. So it is definitely not the faulty keyboards. I have tried connecting this keyboard and loupedeck on other PCs and they appear to work just fine.

Only work around for me is to restart my PC and start my work again which is really annoying and time consuming. Is anyone else facing this same issue? Is there a workaround/fix for this issue?

Windows

This topic has been closed for replies.

florina_astilean

Participant

Oh God... still, there is no solution for this problem?

I discovered a temporary solution, when this happens and the right key gets "stuck" , I hit the left key and that the right again and than the left and the loop stops after a few seconds. Working on an Imac. Man this is a waste of time when you edit thousands of photos...

10k Portraits

Inspiring

No, the problem is not solved and it's unlikely to be solved ever. A device which is meant to improve productivity actually wastes so much
time, think about it.

Here's the breaking news: Loupedeck was bought over by Logitech and people responsible for building this product have adopted stoicism as a way of life in order to overcome the emotional trauma resulting from the onslaught of complaints from their customers (like you and me) while basking in the glory of their new found wealth, sipping finest of French wines, nibbling on Beluga Caviar and wild caught, responsibly harvested Alaskan Salmon while sunbathing on private beaches in the Caribbean. Cheers, they say! Haven't you heard?
Ravi
https://10kPortraits.com

Karo Holmberg Logitech

Inspiring

Hello!

We have received a message from a user who has found a Windows based feature that (at least in some cases) causes this behaviour: It is a accessibility feature that "sticks" key down when pressed multiple times in a row. This does not explain all the cases - so it might not work for each and everyone. But give it a try.

This should be set "OFF":

On MacOS there is a feature that "slowed down" key presses (or something like that) - changing the value on that setting helped some mac users "back in the day".

--// Karo Holmberg, Loupedeck/Logitech (PO: Photoshop, Lightroom Classic, Illustrator, Capture One)

Kostas Fryganiotis

Participant

I have Sticky keys completely off but i turned that off too just to be sure. We' ll see but i don' t believe that anything will change.

B

brendan_ashmore

Participating Frequently

Currently experiencing the same issues here, November 2023. Really frustrating stuff!

johnrellis

Legend

@brendan_ashmore, are you using Loupedeck or another MIDI controller?

B

brendan_ashmore

Participating Frequently

I'm on the Loupedeck+. I also think today it got stuck repeating cmd+A on my mac keyboard (with the Loupedeck plugged in) so I think it's an issue with the software talking to Lightroom (I think at least!)

A

andresr83054175

Participating Frequently

Hey, any updates? I also get this problem, very annoying. 🙂

10k Portraits

Inspiring

It is not just the arrow key. Accept (pick) or reject keys go in a tailspin
as well. The reason why I bought this stupid keyboard is to quickly work
through thousands of images. If the key keys don't work, it's not
useful for me...I gave up on them 2 years back and moved on.

Their support is so boilerplate - I got frustrated and gave up.

I am not using Loupedeck anymore nor would I recommend it to anyone.

10k Portraits

Inspiring

You know what, I don't care about Loupdeck anymore. They can smell their
own cool air coming out of their rear end. I will let the keyboard gather
dust as a reminder of all the idiotic decisions I made - and as a lesson
not to repeat the same mistakes again. Thank you Loupedeck, thanks for
being stupid and ignorant, you helped with a little enlightenment. This
world needs arrogant, narcissistic businesses like yours so that we can
distinguish good things from humbug.

Kostas Fryganiotis

Participant

Yes, same here. I face this problem every single time. I found the way to handle it but it doesn' t work every time.
When it starts, i unplug Loupedeck+ and plug it again. It sometimes stopes. Then i restart the Loupedeck software. I am forced to restart my PC when things are going crazy (1 out of 5 times).
I got used to work like that for 2-3 years!

johnrellis

Legend

Did you contact Loupedeck support, as requested above?

https://community.adobe.com/t5/lightroom-classic-discussions/arrow-key-press-seem-to-get-stuck/m-p/13870108#M325849

10k Portraits

Inspiring

I face this issue all the time...it is so annoying and wastes immense amount of time. Just a click of the arrow key on Loupedeck+ and it gets into a tail spin, an endless tail spin. I just leave my workstation and go do something and comeback after some 30 mins (time wasted), if I am any lucky that day, it'd have stopped or I will have to hard reset my latpop. Exasperating!

Karo Holmberg Logitech

Inspiring

Could you contact Loupedeck Customer Support for deeper logging, so that it could be seen what is happening under the hood?

It might be also interesting to log this from Lightroom's side to see what kind of messages LR is getting via API to cause this kind of behaviour.

--// Karo Holmberg, Loupedeck/Logitech (PO: Photoshop, Lightroom Classic, Illustrator, Capture One)

10k Portraits

Inspiring

Are you the same Karo Holmberg who created those presets that come with Loupedeck? Hi, hello!!

johnrellis

Legend

As a next step, let's identify whether there's an issue with the Loupedeck plugin in your LR configuration. Go to File > Plug-in Manager, select the Loupedeck plugin, and click Disable in the Status panel on the right. Restart LR.

Does the problem still happen? If not, that suggests the issue is with the plugin and you'll need to contact Loupedeck for support.

If the problem still occurs, try resetting LR's preferences:
https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior. That article explains how to restore the old preferences if resetting doesn't help.

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