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mountaintreks
mountaintreks
Participating Frequently
October 18, 2021
Answered

Backing Up Catalogue

  • October 18, 2021
  • 2 replies
  • 812 views

Hi,

I am running Lr CC 10.4 on a Mac OS Big Sur

When I exit Lr it has stopped allowing me to create a backup of catalogue and instead crashes program when I ask it to make back up. Also when I try and Optimse the catalogue it also crashes. If I enter preferences the system is also crashing. Lr was running normally up to mid Aug but has suddenly stopped allowing me to make a backup of catalogue

 

Any suggestions how to fix this bug?

 

This topic has been closed for replies.
Correct answer Rikk Flohr_Photography

Hi Rikk Can you suggest any other steps that I should take to try and resolve problem Thanks


That tells me that you probably have a corruption in your existing catalog causing the error.

 

Options from here in the order I would attempt them:

 

  1. Recover from the last working catalog backup
  2. Contact support and request a catalog repair
  3. Export the corrupt catalog into a new catalog (Select All Photos - File>Export as a Catalog)
  4. Create a blank catalog and import your previous suspected-faulty catalog into it. 

2 replies

Todd Shaner
Todd Shaner
Legend
October 20, 2021

See if you can now get into LrC Library> Edit> Preferences> Performance and set 'Use Graphics Procesor' to Off. Close and restart LrC and try backing up the catalog and optimizing the catalog.

mountaintreks
mountaintreksAuthor
Participating Frequently
October 20, 2021

Hi Todd

I went through the steps you suggested but Lr crashed again when checking integrity of the catalogue during the backup process.

Todd Shaner
Todd Shaner
Legend
October 20, 2021

Try Rikk Flohr's suggestions. If you have a recent catalog backup using that is your fastest solution. Next is to backup your current catalog file to another location and then try #4 "Create a blank catalog and import your previous suspected-faulty catalog into it."

 

1- File> New Catalog

2 - File> Import from Another Catalog.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 18, 2021

    I reviewed your crash report and based upon what I saw, your preference file needs resetting and you may need a clean reinstall.

    This procedure works for both Lightroom Classic and Lightroom Desktop.

    If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences. 

     

    Reset Procedure:

    1. Close Lightroom.

    2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

    3. Overwrite the Preferences when prompted by the dialog.

    4. Close Lightroom.

    5. Restart Lightroom.

    Rikk Flohr: Adobe Photography Org
    mountaintreks
    mountaintreksAuthor
    Participating Frequently
    October 18, 2021

    Hi Rikk

    Many thanks for your reply. I have repeated the suggested process 3x since getting your message and on each occasion after resetting, closing and reopening Lr the issue has persisted Can you suggest any further steps I can try?

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 18, 2021

    Next step is a Clean Reinstall

    Clean Lightroom Install Procedure

    1. Close Lightroom
    2. Restart the computer
    3. Use the Adobe Creative Cloud App to uninstall Lightroom
    4. Restart the computer
    5. Install Lightroom via the Creative Cloud App without launching any other programs.
    6. Restart the computer
    7. Launch Lightroom
    8. Wait 5 minutes
    Rikk Flohr: Adobe Photography Org
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