black screen on develop module

[jerome319735809gbo]

Hello, 

I've just downloaded a new version of lightroom classic.

everything seems to be working coreectly except the fact that I am able to edit any picture in the develop module.

all pictures are accessible on the library module.

on the develop module, I see the pictures with their caracteritics on the below bar....but whatever I do to select them and develop them, the screen stay black.....

the system seems to be working very well...

It was well working on my previous version 5

I have a imac Retina 5K, 27-inch, 2017, with Radeon Pro 580 8 Go, 8 Go 2400 MHz DDR4, 3,8 GHz Intel Core i5 quatre cœurs

and OS version 13.5.1

any help would be more than appreciated.....please 

[Sean McCormack]

What happens if you turn off the GPU in Preferences (Performance tab)? 

[jerome319735809gbo]

Hello, 
I already tried and this had no impact on the issue 
Thanks Jerome 

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[Sean McCormack]

Are you logged into Creative Cloud? 

[jerome319735809gbo]

No idea...sorry

how can I check that ?

[Sean McCormack]

So Lightroom Classic needs to be logged in to have full access. One of the things that's turned off when you're not logged is in Develop. You should have used the Creative Cloud app to download Lightroom Classic. 

[jerome319735809gbo]

problem Not solved... still stuck. 

tha's very frustrating as I have no clue how to move forward.

[John Waller]

Refer @GoldingD post from last week below. Please provide an update.

Are you now successfully signed in to your Creative Cloud account?

Is Lightroom Classic activated? What does System Info now show?

[jerome319735809gbo]

it is supposed to be a standalone version.it that case, there is no need to be signed in a Creative Cloud account...is that correct ?how can I verify if lightroom classic is activated ?sorry for those stupid questions

[GoldingD]

it is supposed to be a standalone version.it that case, there is no need to be signed in a Creative Cloud account...is that correct ?how can I verify if lightroom classic is activated ?sorry for those stupid questions
By @jerome319735809gbo

The System Imformation from your copy of LrC that you posted shows that you have v11.5. That is not the standalone or perpetual version. Standalone/perpetual ended at v6.14. 

And see:

Sign in and sign out to activate or deactivate Creative Cloud apps

Creative Cloud desktop app FAQ

Manage apps and services with the Creative Cloud desktop app

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

[jerome319735809gbo]

Version Lightroom Classic: 11.5 [ 202208080927-8a575c91 ]
Licence: Inconnue
Paramètre de langue: fr-FR
Système d'exploitation : Mac OS 13
Version : 13.5.1 [22G90]
Architecture de l'application : x64
Nombre de processeurs logiques: 4
Vitesse du processeur : 3,8Ghz
Version SQLite: 3.36.0
Mémoire intégrée : 8 192,0 Mo
Mémoire réelle disponible pour Lightroom : 8 192,0 Mo
Mémoire réelle utilisée par Lightroom : 458,9 Mo (5,6%)
Mémoire virtuelle utilisée par Lightroom : 44 542,9 Mo
Taille de la mémoire cache : 254,1Mo
Version interne de Camera Raw: 14.5 [ 1177 ]
Nombre maximal de liens utilisé par Camera Raw : 3
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Mémoire virtuelle de Camera Raw: 131Mo / 4095Mo (3%)
Mémoire réelle de Camera Raw: 133Mo / 8192Mo (1%)
Affichages : 1) 5120x2880

Informations relatives au processeur graphique :
Metal: AMD Radeon Pro 580

État initial: 5
Préférence utilisateur: 1

Dossier de l'application : /Applications/Adobe Lightroom Classic
Chemin d'accès à la bibliothèque : /Users/celdeb/Pictures/Lightroom/lightroom catalogue/2023-08-30 0839/Lightroom Catalog.lrcat
Dossier des paramètres : /Users/celdeb/Library/Application Support/Adobe/Lightroom

Modules installés :
1) $$$/Kolor/PluginName=Export to Autopano Giga
2) Adobe Stock
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) LR/Mogrify 2
7) Module externe d'importateur Aperture/iPhoto
8) Module externe de prise de vue en mode connecté Nikon

[GoldingD]

Licence: Inconnue

License: Unknown

LrC thinks your license is not authenticated, hence no Develop module capability.

In your copy of the Adobe Creative Cloud Desktop App, sign out, then sign in, using the Adobe account your subscription was bought with. Watch for any error messages or notifications. If Ok, then try LrC again.