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Participating Frequently
June 22, 2018
Question

Black screen when exporting a photo (it looks like the video card driver is not responding)

  • June 22, 2018
  • 1 reply
  • 1262 views

Often when exporting, the signal from the video card to the monitor disappears. The screen goes blank, sometimes it starts to work again, the export work in background, and sometimes it just goes down. Perhaps the case in the video card GV-N1080WF30C-8GB, but all that concerns heavy games, and in general games, it works perfectly.

On version 7.3 - there was the same problem, on version 7.3.1 - it seemed to be normal, but I did not use it for long, as far as I can judge, all versions that did not use the new color profiles worked fine.

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    1 reply

    AxelMatt
    Community Expert
    Community Expert
    June 22, 2018
    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    Participating Frequently
    June 22, 2018

    To be honest, I never activate GPU support, it's worse with it than without it, so this feature is always disabled

    AxelMatt
    Community Expert
    Community Expert
    June 22, 2018

    Have you install the latest version of the graphic driver?

    Is you system up-to-date?

    Which operating system do you use?

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI