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Arjan0D45
Participant
September 12, 2020
Question

Blue screen crash using Adobe Lightroom on Windows 10 Home

  • September 12, 2020
  • 4 replies
  • 625 views

Best Community members,

I have a Lenovo ideapad S340-151WL (81N800JUMH) with Intel Core i7-8565U, GeForce MX230.

I was hoping to use Adobe Lightroom, Photoshop and Bridge on this laptop. After one ore two minutes it crashes and shows the blue screen with Driver-Power-State-Failure at the bottom. Every time the laptop has restarted the problem came back.

Several people who have knowledge of IT and computers have looked at it, but the problem remains. All latest versions and updates are installed.

Apologies for my poor english, but I hope my message is clear. Hope to here from somebody.

Greats, 

Arjan

    This topic has been closed for replies.

    4 replies

    Todd Shaner
    Todd Shaner
    Legend
    September 13, 2020

    "All latest versions and updates are installed."

     

    Did you download and run the Lenovo System Update Program? That's the only way to insure you have the latest BIOS and driver versions installed. Make sure to run Windows update and install all of the latest updates before using the System Update program.

     

    https://support.lenovo.com/us/en/solutions/ht003029

     

    I just checked and it lookslike the IdeaPad is not supported using the System Update Program. Try this link to run the driver update check.

     

    https://pcsupport.lenovo.com/us/en/

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    September 13, 2020

    When exactly do you get the BSOD?

    What does the BSOD say? You may have to open the event viewer after the reboot to look it up.

    Latest updates for W10 installed?

    Latest driver from Nvidia installed?

     

    I have similar HW in a HP and it works a treat.

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
    Just Shoot Me
    Just Shoot Me
    Legend
    September 12, 2020

    I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


    I hope this helps. Best of luck to you.

     

    Are you using :Lr Classic or the program called just Lightroom?

     

    But inm any event you have a hardware problem of one type or another. More than likely a Heat problem but it can also be faulty RAM, CPU or GPU.

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