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Punto's Photo Lab
Participant
May 10, 2020
Question

Can't activate Negative Lab Pro

  • May 10, 2020
  • 2 replies
  • 4518 views

Hello everyone, I just bought Adobe lightroom classic and Negative Lab Pro (I used the 12 free trial conversions first). When I first entered my serial key, a red message appeared under the key activator, saying "AUTHORIZING...  PLEASE WAIT...." but that message is still there after a whole night. I can't submit again the key, and I don't know what to do because Negative Lab is still in trial mode. Can someone help me? Can I (if it's the case) get refunded?

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2 replies

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
June 13, 2021

To obtain / "purchase" Lightroom Classic you need to have a subscription to the Adobe Photography package which includes Photoshop. This is not provided by Negative Lab Pro, so have you completed the installation of Lightroom?

 You should seek help here, https://www.negativelabpro.com

 

https://www.negativelabpro.com/guide/

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
S
staberik
Participant
June 14, 2021

Hi Denis,

Thank you, I switched to LRC and Alleluïa I could try NLP.

Amazing results with 1900's negatives. 8x14 cm

A belgium chaplain WW1. Just hit convert, did nothing else.

 

Thaks also for the links

Best regards

 

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
May 10, 2020

Negative Lab Pro is a plugin for Lightroom and isn't a product of Adobe. You have to contact the appropriate vendor of the plugin.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
S
staberik
Participant
June 13, 2021

I've a similar problem with the trial of LR 1To.

I want it especially to use NLP, I've downloaded it without problem (apparently) but under the Files tab there is no reference about plug-ins. I also wrote to NLP.

best regards

 

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